Customer Experience

Customer Experience / en Sat, 26 Apr 2025 07:23:35 -0500 Tue, 12 Nov 24 06:15:00 -0600 How Health Care Is Evolving to Improve the Patient Experience /aha-center-health-innovation-market-scan/2024-11-12-how-health-care-evolving-improve-patient-experience <div class="container"><div class="row"><div class="col-md-8"><img src="/sites/default/files/inline-images/How-Health-Care-Is-Evolving-to-Improve-the-Patient-Experience.png" data-entity-uuid="b5a0bcdd-094c-4e75-9b2a-2fd633dde57b" data-entity-type="file" alt="How Health Care Is Evolving to Improve the Patient Experience. A clinician puts her hand on a patient's shoulder while she talks to him about his care." width="100%" height="100%"><p>Michael Anne Kyle, R.N., MPH, Ph.D., an intensive care unit nurse and health policy expert, is leading a critical mission to simplify U.S. health care. Her research — which in October earned her recognition as a <a href="https://www.statnews.com/2024/10/25/michael-anne-kyle-stat-wunderkind-patient-nurse/" target="_blank" title="STAT News: Being a patient can be a full-time job. This ICU nurse wants to make it easier">STAT Wunderkind</a> — shows that patients often face “invisible costs” of time, stress and financial strain while trying to navigate the system. Kyle’s work highlights the ways patient-facing administrative burdens — not directly related to health — discourage many people from seeking timely care.</p><p>As a growing number of health care experts prioritize the patient experience, hospitals and clinics are actively transforming how they engage with patients, with patient experience scores <a href="https://www.pressganey.com/news/new-data-finds-patient-experience-hits-a-five-year-high-though-inequity-and-generational-differences-remain/" target="_blank" title="Press Ganey: New Data Finds Patient Experience Hits a Five-Year High, Though Inequity and Generational Differences Remain">hitting new highs</a> in 2023.</p><p>This year, hospitals are focused on elevating the patient experience through technology, operational improvements and patient-centered approaches that not only improve care but also help retain patient loyalty amid increasing competition. Here are three areas in which health care providers are excelling in improving the patient experience.</p><h2><span>Simplifying Administrative Processes</span></h2><p>Kyle's nursing experience revealed systemic problems in patient care, from preventable medical errors to delays that can lead to severe health issues. She found that barriers like scheduling issues and insurance disputes discourage patients from seeking necessary treatment. After years of helping low-income patients navigate Medicaid, she pursued research on these burdens, discovering that they disproportionately affect vulnerable groups, particularly those with disabilities.</p><p>In a study with health economist Austin Frakt, Kyle revealed that nearly <a href="https://onlinelibrary.wiley.com/doi/10.1111/1475-6773.13861#:~:text=24.4%25%20of%20respondents%20overall%2C%20reported%20delayed%20or%20foregone%20care%20due%20to%20an%20administrative%20task" target="_blank" title="Wiley Online Library: HSR: Patient administrative burden in the US health care system">one in four insured patients delayed or avoided care due to administrative obstacles</a>. Their work underscored the need for reform to address these challenges.</p><p>Kyle's message is clear: Health care shouldn't feel like a second job. Now a professor at the University of Pennsylvania, she advocates for systemic changes to reduce bureaucracy, ease burdens on both patients and providers, and refocus the system on delivering care, not complexity. As Kyle notes in this <a href="https://www.youtube.com/watch?v=Q5Q_3W_Taio" target="_blank&#039; title=" american hospital reducing administrative burden to enhance patient>AHA video</a>, getting started can be as simple as picking up the phone when a patient calls.</p><p></p><p>Hospitals are now deploying health care management platforms to consolidate scheduling, billing and records into a single system. This shift in approach relieves patients and providers from navigating disparate systems and reduces care delays, making it easier for patients to focus on their health instead of paperwork. Additionally, price transparency initiatives are gaining momentum, empowering patients with up-front information about their financial responsibilities, which builds trust and strengthens the overall experience.</p><p>At Cleveland Clinic, for instance, enhanced scheduling and self-service portals create a seamless <a href="https://my.clevelandclinic.org/online-services/mychart" target="_blank" title="Cleveland Clinic: MyChart">“digital front door.”</a> Patients now can schedule appointments, access health records and manage billing information online, which aligns with the expectations of a digital-first generation and simplifies patient-provider interactions.</p><h2><span>Technology's Role in Enhancing the Patient Experience and Treatment</span></h2><p>One major shift shaping health care in 2024 is the increased use of artificial intelligence (AI) to enhance patient care. AI is helping providers predict health outcomes, enabling earlier interventions and personalized treatment plans. For example, predictive models allow health care professionals to foresee complications and tailor interventions to avoid emergency situations. This approach not only improves health outcomes, but also reduces the stress of unexpected hospital visits.</p><h3><a href="https://www.mountsinai.org/about/newsroom/2024/ai-can-help-improve-er-admission-decisions-mount-sinai-study-finds" target="_blank" title="Mount Sinai: AI Can Help Improve ER Admission Decisions, Mount Sinai Study Finds">Mount Sinai Health System, New York</a></h3><p>The system has embraced predictive analytics powered by AI to foresee patient needs and make personalized treatment plans These AI systems analyze patient data to predict potential health issues, allowing for preventive care. This proactive approach reduces wait times, increases patient confidence and enhances the overall patient experience.</p><h3><a href="https://innovationexchange.mayoclinic.org/exploring-intelligent-automation-at-mayo-clinic-an-interview-with-dr-anjali-bhagra/" target="_blank" title="Mayo Clinic: Exploring Intelligent Automation at Mayo Clinic: An Interview with Dr. Anjali Bhagra">Mayo Clinic</a></h3><p>The clinic is transforming its facilities with smart hospital technologies, integrating Internet of Things (IoT) devices, such as smart beds and room sensors, to monitor patient health in real time and adjust settings for comfort. These tools enable Mayo Clinic to streamline patient care and allow patients to actively participate in their health care journey, ultimately reducing hospital stays and increasing the patient experience.</p><h2><span>Holistic and Equitable Care Models</span></h2><p>Health care providers increasingly are adopting holistic care approaches that look beyond treating symptoms to addressing behavioral, social and mental health factors. Mental health screenings now are integrated into routine care, making it easier to detect and address psychological challenges early. Such patient-centered care models align with the growing focus on preventive health and well-being.</p><h3><a href="https://www.nyp.org/digital-health/video-visit" target="_blank" title="NewYork-Presbyterian: Telehealth">NewYork-Presbyterian</a></h3><p>The medical center integrated virtual mental health screenings, making it easier for patients to disclose mental health concerns through private, digital interfaces. These screenings connect seamlessly with electronic health records, enabling timely mental health support and reducing barriers to care.</p><h3><a href="https://www.adventhealth.com/news/service-standards-light-way-patient-safety-journey" target="_blank" title="AdventHealth: Service Standards Light the Way on Patient Safety Journey">AdventHealth</a></h3><p>The health care network implemented “The Whole Care Experience,” a comprehensive training initiative designed to enhance staff empathy, courtesy and patient-centered care. The program equips staff with the skills needed to engage meaningfully with patients, anticipate their needs and respond empathetically in challenging situations, all of which have shown to improve patient satisfaction and loyalty.</p><h2><span>The Future of the Patient Experience</span></h2><p>The convergence of digital tools, holistic care models and operational improvements is setting the stage for a new era in patient care. Hospitals are focusing not only on clinical outcomes, but also on the entire patient journey — from booking appointments to follow-up care — ensuring that every step is seamless, supportive and centered on the patient’s needs. Kyle’s message echoes throughout the industry: Health care should not feel like a second job for patients.</p><p>In 2024 and beyond, the aim is clear: Reduce complexity, enhance personalization and make patients feel valued in every interaction. By embracing these initiatives, health care providers are poised to redefine the patient experience and create systems that prioritize the human side of health care. The progress driven by individuals like Kyle and innovations from leading institutions are transforming patient care into a process that supports healing, minimizes hassle and genuinely places patients at the heart of the health care experience.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" width="721" height="130" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt width="360" height="300"></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 12 Nov 2024 06:15:00 -0600 Customer Experience 3 Keys to Tampa General Hospital’s Patient Experience Makeover /aha-center-health-innovation-market-scan/2024-06-18-3-keys-tampa-general-hospitals-patient-experience-makeover <div class="container"><div class="row"><div class="col-md-8"><img src="/sites/default/files/inline-images/3-Keys-to-Tampa-General-Hospitals-Patient-Experience-Makeover.png" data-entity-uuid="f2d2185f-1af3-4b38-a25f-4b15ad725d3e" data-entity-type="file" alt="3 Keys to Tampa General Hospital’s Patient Experience Makeover. John Couris, CEO, Tampa General Hospital. &quot;The first job to be done is getting every patient what they need, when they need it in a single interaction with the system, whether that is a phone call, text, email or asynchronous chat.&quot;" width="100%" height="100%"><p>Tampa General Hospital’s leadership team has been thinking long and hard about how to elevate the patient experience and increase access.</p><p>CEO John Couris says his organization, which also includes the University of South Florida Health Morsani College of Medicine, came to the realization that ultimately they are in the care coordination business.</p><p>“The first job to be done is getting every patient what they need, when they need it in a single interaction with the system, whether that is a phone call, text, email or asynchronous chat. When that happens, quality goes up, costs go down and value for the consumer improves,” Couris says in a new AHA Market Scan Trailblazers report <a href="/system/files/media/file/2024/06/Trailblazers_Guidehouse.pdf">“Elevating Patient Access and the Consumer Experience.”</a></p><h2><span>Making Experience a Core Value</span></h2><p>The outgrowth of that realization is Tampa General’s enterprise-wide Experience Center, launched a little more than a year ago.</p><p>Scott Arnold, the system’s executive vice president and chief digital and innovation officer, describes the center’s purpose as the “unsexy work of getting access and scheduling as right as it can be.”</p><p>Bringing health care up to the service standards of other industries falls into three workstreams: people, processes and technology.</p><img src="/sites/default/files/inline-images/Prioritizing-the-consumer-experience.jpg" data-entity-uuid="24174777-d4b2-4406-a52a-a60ea241d0a4" data-entity-type="file" alt="Prioritizing the consumer experience. Percentage of 144 health care provider executive who cited or agreed with the survey question. 68%: Digital and IT investments are increasing because or patient and/or provider feedback on enhancing patient/provider satisfaction and access. 57%: Improve consumer experiences are one of the top three ways my organization will benefit from digital and IT investments. Source: Guidehouse and HFMA, 2024." width="100%" height="100%"><p>The first and most important workstream is process, which Arnold notes was bogged down by artificial barriers and built-in friction. Disparate and disconnected technologies, variations in scheduling templates and decision trees, inefficiencies in internal communication tools, holes in access channels all made everyone’s jobs more difficult in providing consumers what they wanted at the moment.</p><p>Now, 13 months into the journey, Tampa General has:</p><ul><li>Built the Experience Center, which provides centralized scheduling and referral management across 20 specialties (and growing).</li><li>Deployed more than 230 decision trees.</li><li>Rolled out updated templates for more than 750 providers in more than 20 medical specialties.</li><li>Reduced redundant visit types by 35%.</li></ul><h2><span>Upskilling Staff and Equipping Them for Success</span></h2><p>These moves provided immediate relief to the Experience Center’s staff, who then had a wider aperture to see what individual consumers needed and how the staff could help.</p><p>With this wider view of the challenges it faced to improve experience and access, Tampa General started upskilling the center’s staff with new customer relationship management competencies and equipping them with new tools and technologies to enhance and speed their patient access work.</p><p>Today, the center’s staff, which Couris likens to personal health care sherpas, handle 30,000 calls per week with each response designed to lift the burden of navigating the health system from patients and their families.</p><p>Arnold says the system has seen a 75% increase in available appointments online, a 47% increase in appointments scheduled online and a 20% decrease in appointment no-show rates.</p><h2><span>3 critical success factors for improving experience and access</span></h2><h3><span>1</span> <span>|</span> Be patient and support your staff.</h3><p>Improving access is a dramatic change that takes time.</p><h3><span>2</span> <span>|</span> Stay focused on your processes and information technology.</h3><p>Take a hard look at your legacy processes and systems and give your teams the tools they need to bring significant, lasting change that your consumers will value.</p><h3><span>3</span> <span>|</span> Involve both patients and front-line team members in the design of your new access initiative.</h3><p>It sounds simple, but many times the users are left out of these discussions.</p><h2><span>Learn More</span></h2><p>Download the full <a href="/system/files/media/file/2024/06/Trailblazers_Guidehouse.pdf">Market Scan Trailblazers report</a> to learn more about what can be done to improve patient access and elevate the patient experience. Also see how Yale New Haven Health and Yale Medicine’s Access 365 initiative is delivering world-class consumer connection experiences.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" width="721" height="130" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt width="360" height="300"></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 18 Jun 2024 06:15:00 -0500 Customer Experience Survey: Without a Top-Notch Consumer Experience, Expect Patient Flight /aha-center-health-innovation-market-scan/2024-05-28-survey-without-top-notch-consumer-experience-expect-patient-flight <div class="container"><div class="row"><div class="col-md-8"><p><img src="/sites/default/files/inline-images/Survey-Without-a-Top-Notch-Consumer-Experience-Expect-Patient-Flight.png" data-entity-uuid="5ed14256-5d7f-4270-9baf-5f594454677d" data-entity-type="file" alt="Survey: Without a Top-Notch Consumer Experience, Expect Patient Flight. A satisfaction meter made out of and arch of blocks with colored dot and facial expressions from sad to happy. The meter goes from dissatisfied/red on the left to satisfied/green on the right. The needle is pointing to satisfied/green to the right." width="100%" height="100%"></p><p>As hospitals and health systems hone their focus on improving the patient experience, they may want to take a harder look at navigation challenges their consumers may be facing.</p><p>About one in five consumers switched providers in the past year and nearly 90% said they did so because the organization was hard to do business with, notes a recent <a href="https://www.accenture.com/content/dam/accenture/final/accenture-com/document-2/Health-Provider-Loyalty-Accenture.pdf" target="_blank" title="Accenture: How can providers drive patient engagement and loyalty?">Accenture report</a>. Issues like a bad experience with the administrative staff or front desk, and digital/online service and support solutions failing to meet their needs fed into many respondents’ decisions to switch providers.</p><p>The survey, which is a follow-up study to a 2021 report, assessed patient loyalty to providers and friction points in relationships. Accenture surveyed 8,000 U.S. adults who had sought or received care in the past 12 months to understand how health care providers perform across 10 key consumer touchpoints and key drivers of provider selection and switching behaviors.</p><p><img src="/sites/default/files/inline-images/Most-impactful-touchpoints-for-trust.png" data-entity-uuid="60c7cab6-ac44-42cd-b9b2-a823dfc9a3a2" data-entity-type="file" alt="Most impactful touchpoints for trust. Patient satisfaction across touchpoints impacts perceived experience and ability to trust and promote an organization. Received Services: 4.6x; Those who were satisfied with the services they received are 4.6 times more likely to trust their providers. Find a Provider: 4.0x; Those who were satisfied with finding a provider are 4 times more likely to trust their providers. Diagnostic Testing: 3.8x; Those who were satisfied with diagnostic testing are 3.8 times more likely to trust their providers. Decide Treatment: 3.7x; Those who were satisfied with deciding on treatment were 3.7 times more likely to trust their providers. Source: Accenture, 2024." width="100%" height="100%"></p><p>Other key factors that led respondents to change providers included:</p><ul><li><span><strong>Clinical experience/expertise (44%).</strong></span> Reasons cited include a bad experience with a physician or member of the care team and found someone with more expertise for my clinical needs.</li><li><span><strong>Access (13%).</strong> </span>Common reasons cited include inconvenient appointment hours, inability to get an appointment quickly and locations were not convenient in proximity to where the respondents live or work.</li><li><span><strong>Value (10%).</strong></span> Respondents felt the cost of care was not a good value for the services they received.</li></ul><h2><span>4 Takeaways from the Survey</span></h2><h3><span>1</span> <span>|</span> Access may not be everything, but it’s close.</h3><p>Some 70% of consumers who switched providers cited access as a deciding factor when selecting a new provider. They want to be able to get appointments quickly, expect convenient locations and hours and they value digital tools that make navigation easier.</p><h4><span>Takeaway</span></h4><p>Patients have come to expect digital, mobile or social media interaction. They want to know their options for telehealth and virtual care appointments and want a direct connection to customer service.</p><h3><span>2</span> <span>| </span>Trust matters.</h3><p>More than half the respondents (53%) chose their new provider based on a recommendation or referral from a trusted primary care physician, specialist or friend.</p><h4><span>Takeaway</span></h4><p>Be proactive in how you engage patients in communications. Done well, promotions, marketing tools and advertising can help build trust in the community.</p><h3><span>3</span> <span>|</span> Take it easy.</h3><p>People who find that their providers are easy to work with are 84% more likely to stay with those providers than providers who aren’t.</p><h4><span>Takeaway</span></h4><p>Involving patients in your consumer experience improvement efforts can yield powerful insights to help your team prioritize areas that need to be addressed.</p><h3><span>4</span> <span>|</span> Highly digital people are the most likely to be loyal.</h3><p>The data found that these people also are most likely to find their providers easy to work with and trust them.</p><h4><span>Takeaway</span></h4><p>People in this group make digital access part of all areas of their life and are likely to have a digital-first approach to engagement — only falling back on traditional channels when digital methods fail or are unavailable. They can be a tough group to satisfy, but when you meet their expectations, they will stay and trust your organization.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" width="721" height="130" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt width="360" height="300"></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 28 May 2024 06:00:00 -0500 Customer Experience Closing the Loop on Patient Feedback: Lessons from CVS Health /aha-center-health-innovation-market-scan/2024-04-16-closing-loop-patient-feedback-lessons-cvs-health <div class="container"><div class="row"><div class="col-md-8"><p><img src="/sites/default/files/inline-images/Closing-the-Loop-on-Patient-Feedback-Lessons-from-CVS-Health.png" data-entity-uuid="032836b3-0073-45b9-9d42-6354baeb4370" data-entity-type="file" alt="Closing the Loop on Patient Feedback: Lessons from CVS Health. The CVS Health logo with a person in the foreground holding a smiley face in his left hand and a frowning face in his right hand." width="100%" height="100%"></p><p>The push to improve the patient experience is ubiquitous. From traditional points of care in hospitals and health systems to retail settings and telehealth, providers are trying to connect millions of data points to measure consumer feedback so they can create more personalized, responsive systems with better service.</p><p>In a recent <a href="https://www.youtube.com/watch?v=hoWGmz4oOCQ" target="_blank" title="YouTube: Harnessing the Power of Data: Transforming Customer Experience with CVS Health">podcast</a>, leaders from <a href="https://www.deloittedigital.com/us/en.html" target="_blank" title="Deloitte Digital homepage">Deloitte Digital</a> and <a href="https://www.cvshealth.com/" target="_blank" title="CVS Health homepage">CVS Health</a> shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.</p><p>The retail giant now captures 17 million pieces of solicited feedback yearly through its customer experience-management platform and has implemented more than 130 survey programs across digital, transactional and relationship touch points, notes one report.</p><p>While the work between the partners is far from finished, the early results provide a glimpse into how CVS is adapting its thinking as it analyzes its vast consumer data — both direct (e.g., customer surveys) and indirect (e.g., online chat transcripts, call transcripts and digital session data).</p><p>These insights also provide a framework for hospital and health system executives as they look to optimize ways to measure, report and act on patient experience data.</p><h2><span>3 Takeaways from the CVS Health-Deloitte Consumer Experience Project</span></h2><h3><span>1</span> <span>|</span> Recognize the new standard in health consumer experience.</h3><p>The aperture of how health consumers view their point of comparison has changed, says Srikant Narasimhan, vice president of enterprise customer experience at CVS Health. Consumers no longer simply evaluate providers or any company against traditional competitors. Their frame of reference is now based on the best customer experiences they have had in any field, he says.</p><h4><span>Takeaway</span></h4><p>This may seem intuitive, but it is a significant issue for health care leaders to accept as they develop and execute their patient experience-management strategies. It’s easy to become too focused on comparing one organization or facility against other hospitals and health systems in a region. Expand your vision to focus on delivering service levels that meet patients’ best experiences.</p><h3><span>2</span> <span>|</span> Scale and process consumer experience data.</h3><p>It’s easy to drown in data. The goal is to eliminate the noise from the signal that patients are giving you in their feedback, says Tim Greulich, customer experience-management practice leader at Deloitte Digital. A confluence of factors is leading to greater amounts of consumer information being collected. The challenge for providers will be how to scale and process these data so that appropriate actions can be taken quickly in areas like service recovery.</p><h4><span>Takeaway</span></h4><p>Applications exist that can reside on top of huge databases to capture and process data, Greulich says. These applications can move at the speed of humans and provide the ability to compile this information and orchestrate personalized experiences both online and offline with consumers in ways that they are rapidly coming to expect. Address complaints quickly. Build trust and loyalty with a true feedback loop: “We heard you and these are the things we are doing to make things better for you.”</p><h3><span>3</span> <span>|</span> Identify opportunities to wow patients.</h3><p>Using consumer data in ways that meet legal and privacy standards is a given. But it’s also important that the process of trying to be more personalized in the use of consumer data doesn’t feel overly intrusive or resemble Big Brother, Narasimhan says.</p><h4><span>Takeaway</span></h4><p>Find targeted opportunities to add value in personalization, not just an opportunity to cross-sell services. Be proactive. Focus on how to find the right opportunities to wow, surprise or delight patients. Examples could include improving responsiveness of hospital staff to patients, reducing wait times or revamping food options for patients.</p><p>In trying to address patient concerns about lengthy discharge processes, some organizations — like New York City-based Montefiore Health System’s Moses campus — have opened discharge lounges. Montefiore’s lounge, located near the hospital’s front lobby, is staffed by certified nurse assistants who act as discharge lounge coordinators. They pick up patients from their rooms and escort them to the lounge, where they can watch TV or enjoy free snacks as the discharge process is completed. A report from last August notes that Montefiore had saved more than 10,000 bed hours and the average patient stay in the lounge was only 35 minutes.</p><hr><h2><span>Learn More</span></h2><p>The May 1 AHA Leadership Scan episode <a href="https://aha-org.zoom.us/webinar/register/2417108663480/WN_YVDa5iHhQa2UZr1rJJqTXg#/registration" target="_blank" title="Zoom: 05-01-24 Optimizing the Patient Experience in a Digital World Leadership Scan registration page">“Optimizing the Patient Experience in a Digital World”</a> will examine how to leverage technology to engage and educate consumers at all points in their health care journey. The one-hour program will begin at noon CT. Panelists will explore the opportunities, value and business-line implications for optimizing the patient experience.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" width="721" height="130" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt width="360" height="300"></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 16 Apr 2024 06:15:00 -0500 Customer Experience Innovative Hospital Solutions to Address Health Care Challenges /concord/case-studies <div></div><div> /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ .Banner_Title_Overlay_Bar h1 { color: #fff; background-color: rgba(255, 255, 255, .0); box-shadow: none; } @media (max-width:530px){ .Banner_Title_Overlay_Bar h1 { background-color:#000; } } <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2023-06/Concord_Investing_banner1_1170x250.jpg" alt="Banner Image: Strategic Investment in Health Care Innovation" width="1168" height="250"><div><h1>Innovative Hospital Solutions to Address Health Care Challenges</h1></div></header></div> /* center_body */ .center_body { /*margin-top:50px;*/ /*margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ <div class="row"><div class="col-sm-12 center_body"> Strategic Investment in Health Care Innovation </h1> --&gt;<p class="center_Intro">The AHA and Concord Health Partners invest in growth-stage companies that offer promise for health care transformation.</p><p class="center_Lead">In 2019, the �� Association (AHA) and Concord formed a strategic partnership enabling Concord’s team of health care investment professionals to understand key challenges and top priorities the AHA and its members face while identifying best-in-class companies with relevant, high-impact solutions. 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@media (min-width:768px){ .ctaArticleTilesItem img{ max-width:100px; margin-right:10px; margin-bottom:10px; float:left; } } @media (max-width:767px){ .ctaArticleTilesItem img{ max-width: 150px; display: block; margin: auto; margin-bottom: 10px; } .FilterWrapper .btn{ padding: 5px 10px; } <div class="container FilterWrapper"><div class="rowEqual_768" id="FilterSearch"><div class="col-md-3 FilterSection filterDiv FiltD-1 FiltD02 FiltD06"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/iris-geisinger" title="Geisinger’s Behavioral Health Care Transformation"><img src="/sites/default/files/2024-03/iris-geisnger-247x320.jpg" alt="Cover Image: Geisinger’s Behavioral Health Care Transformation" width="247" height="320"></a><h3><a href="/concord/case-studies/iris-geisinger" title="Geisinger’s Behavioral Health Care Transformation">Geisinger’s Behavioral Health Care Transformation</a></h3><p>Learn how Iris Telehealth helped Geisinger Health dramatically reduce its referral queue of behavioral health patients waiting for care at-scale.</p><p><a class="btn btn-primary" href="/concord/case-studies/iris-geisinger" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD03 FiltD05 FiltD02"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/loyal-scion" title="ScionHealth Breaks Down Care Barriers with CRM"><img src="/sites/default/files/2024-03/loyal-scion-247x320.jpg" alt="Cover Image: ScionHealth Breaks Down Care Barriers with CRM" width="247" height="320"></a><h3><a href="/concord/case-studies/loyal-scion" title="ScionHealth Breaks Down Care Barriers with CRM">ScionHealth Breaks Down Care Barriers with CRM</a></h3><p>ScionHealth partnered with Loyal to interact with its patient population more easily via email and SMS, pushing appointment reminders and scheduling prompts.</p><p><a class="btn btn-primary" href="/concord/case-studies/loyal-scion" title="See the Case Study">Learn More</a></p></div></div></div> <div class="FilterInner"> <div class="ctaArticleTilesItem"> <a href="/concord/case-studies/vitaltech-advocate" title="Advocate Manages Hospital Stays and ED Visits"><img src="/sites/default/files/2024-03/vitaltech-advocate-247x320.jpg" alt="Cover Image: Advocate Manages Hospital Stays and ED Visits" width="247" height="320"></a> <h3> <a href="/concord/case-studies/vitaltech-advocate" title="Advocate Manages Hospital Stays and ED Visits">Advocate Manages Hospital Stays and ED Visits</a> </h3> <p> Advocate Aurora saw a significant decrease in hospital stays and ED visits by implementing remote patient monitoring with VitalTech. </p> <p> <a class="btn btn-primary" href="/concord/case-studies/vitaltech-advocate" title="See the Case Study">Learn More</a> </p> </div> </div> </div> VitalTech exited Concord portfolio MARCH 2025 --&gt;<div class="col-md-3 FilterSection filterDiv FiltD04 FiltD05 FiltD02"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/cylera-rwjb" title="RWJ Barnabas Health Improves Healthcare IoT Security with Zero Patient Care Disruption"><img src="/sites/default/files/2024-04/cylera-rwjb-247x320.jpg" alt="Cover Image: RWJ Barnabas Health Improves Healthcare IoT Security with Zero Patient Care Disruption" width="247" height="320"></a><h3><a href="/concord/case-studies/cylera-rwjb" title="RWJ Barnabas Health Improves Healthcare IoT Security with Zero Patient Care Disruption">RWJ Barnabas Health Improves Healthcare IoT Security with Zero Patient Care Disruption</a></h3><p>RWJB partnered with Cylera to deliver a solution that provided full, centralized inventory visibility and device security across their entire network of healthcare IoT and connected medical devices.</p><p><a class="btn btn-primary" href="/concord/case-studies/cylera-rwjb" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD05 FiltD02 FiltD07"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/pieces" title="Streamlining Clinical Workflows With AI"><img src="/sites/default/files/2024-04/pieces-empowering-clinician-workflows-247x320.jpg" alt="Cover Image: Streamlining Clinical Workflows With AI" width="247" height="320"></a><h3><a href="/concord/case-studies/pieces" title="Streamlining Clinical Workflows With AI">Streamlining Clinical Workflows With AI</a></h3><p>Demonstrating AI's potential to improve operational efficiency and patient care, a top hospital became a pioneer in applying generative AI at scale with Pieces Technology.</p><p><a class="btn btn-primary" href="/concord/case-studies/pieces" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD02 FiltD03 FiltD07"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/mednition-adventist" title="Adventist Health Glendale Achieves 90% Sepsis Compliance with AI"><img src="/sites/default/files/2025-04/mednition_adventist_health_glendale-casestudy-247x320.jpg" alt="Cover Image: Adventist Health Glendale Achieves 90% Sepsis Compliance with AI In Emergency Department Care Delivery" width="247" height="320"></a><h3><a href="/concord/case-studies/mednition-adventist" title="Adventist Health Glendale Achieves 90% Sepsis Compliance with AI In Emergency Department Care Delivery">Adventist Health Glendale Achieves 90% Sepsis Compliance with AI</a></h3><p>Adventist Health Glendale describes their journey to achieving a 90% SEP-1 compliance rate using Nurse-Led Protocol and Mednition's KATE AI.</p><p><a class="btn btn-primary" href="/concord/case-studies/mednition-adventist" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD05 FiltD06 FiltD02"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/clarify-health" title="East Coast Health System Enhances Care Continuity"><img src="/sites/default/files/2024-11/clarify-atlas-system-enhances-care-continuity-247x320.jpg" alt="Cover Image: East Coast Health System Enhances Care Continuity" width="247" height="320"></a><h3><a href="/concord/case-studies/clarify-health" title="East Coast Health System Enhances Care Continuity">East Coast Health System Enhances Care Continuity</a></h3><p>The health system saw an additional 37,000 referrals kept in-network when compared to the prior year after partnering with Clarify Health. Significantly improving its financial performance.</p><p><a class="btn btn-primary" href="/concord/case-studies/clarify-health" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD03 FiltD06 FiltD05"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/cedar-novant" title="Novant Health improves patient satisfaction and payment experience in 12 months"><img src="/sites/default/files/2024-07/cedar-novant-casestudy-247x320.jpg" alt="Cover Image: Novant Health improves patient satisfaction and payment experience in 12 months" width="247" height="320"></a><h3><a href="/concord/case-studies/cedar-novant" title="Novant Health improves patient satisfaction and payment experience in 12 months">Novant Health improves patient satisfaction and payment experience in 12 months</a></h3><p>After implementing Cedar Pay, Novant Health saw a significant rise in patient satisfaction with the billing process with scores now at 90%.</p><p><a class="btn btn-primary" href="/concord/case-studies/cedar-novant" title="See the Case Study">Learn More</a></p></div></div></div> <div class="FilterInner"> <div class="ctaArticleTilesItem"> <a href="/concord/case-studies/critical-insight-lsbio" title="Address the Needs Of Your Maturing Cybersecurity Program"><img src="/sites/default/files/2024-07/critical-insight-lsbio-casestudy-247x320.jpg" alt="Cover Image: Address the Needs Of Your Maturing Cybersecurity Program" width="247" height="320"></a> <h3> <a href="/concord/case-studies/critical-insight-lsbio" title="Address the Needs Of Your Maturing Cybersecurity Program">Address the Needs Of Your Maturing Cybersecurity Program</a> </h3> <p> See how strategic improvements were made to onsite Security Information and Event Management (SIEM) through their partnership with Critical Insight. </p> <p> <a class="btn btn-primary" href="/concord/case-studies/critical-insight-lsbio" title="See the Case Study">Learn More</a> </p> </div> </div> </div> critical insight exited Concord portfolio NOVEMBER 2024 --&gt;<div class="col-md-3 FilterSection filterDiv FiltD-1 FiltD07 FiltD03"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/learntolive-antea" title="Driving Utilization of World-Class Mental Health Benefits"><img src="/sites/default/files/2024-07/learntolive-anteagroup-247X320.jpg" alt="Cover Image: Driving Utilization of World-Class Mental Health Benefits" width="247" height="320"></a><h3><a href="/concord/case-studies/learntolive-antea" title="Driving Utilization of World-Class Mental Health Benefits">Driving Utilization of World-Class Mental Health Benefits</a></h3><p>Antea Group has driven world-class utilization of mental health programs and clinician coaching. Learn to Live provides turnkey solutions and 24/7 access.</p><p><a class="btn btn-primary" href="/concord/case-studies/learntolive-antea" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD02 FiltD06 FiltD03"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/mindmaze" title="A Patient’s Journey - Incredible results using MindMotion GO"><img src="/sites/default/files/2024-07/mindmaze-mind-motion-go-247x320.jpg" alt="Cover Image: A Patient’s Journey - Incredible results using MindMotion GO" width="247" height="320"></a><h3><a href="/concord/case-studies/mindmaze" title="A Patient’s Journey - Incredible results using MindMotion GO">A Patient’s Journey - Incredible results using MindMotion GO</a></h3><p>After a life-changing car accident, Emily achieved incredible results using MindMotion GO. MindMaze solutions aim to deliver superior outcomes in motor and cognitive function.</p><p><a class="btn btn-primary" href="/concord/case-studies/mindmaze" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD-1 FiltD05 FiltD06"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/neuroflow-jefferson" title="NeuroFlow Helps Jefferson Reduce ED Visits by 34%"><img src="/sites/default/files/2024-07/neuroflow-jefferson-247x320.jpg" alt="Cover Image: NeuroFlow Helps Jefferson Reduce ED Visits by 34%" width="247" height="320"></a><h3><a href="/concord/case-studies/neuroflow-jefferson" title="NeuroFlow Helps Jefferson Reduce ED Visits by 34%">NeuroFlow Helps Jefferson Reduce ED Visits by 34%</a></h3><p>Jefferson Health partnered with NeuroFlow to integrate behavioral health into their primary care and ob-gyn clinics and create evidence-based care pathways for support.</p><p><a class="btn btn-primary" href="/concord/case-studies/neuroflow-jefferson" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD06 FiltD02 FiltD07"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/post-acute-analytics" title="Enabling More Efficient Clinical Review and Care Transitions"><img src="/sites/default/files/2024-07/paa-responsible-ai-247x320.jpg" alt="Cover Image: Enabling More Efficient Clinical Review and Care Transitions" width="247" height="320"></a><h3><a href="/concord/case-studies/post-acute-analytics" title="Enabling More Efficient Clinical Review and Care Transitions">Enabling More Efficient Clinical Review and Care Transitions</a></h3><p>Amid recent investigations and heightened scrutiny of AI, PAA emphasizes the importance of transparent and accountable AI systems in healthcare.</p><p><a class="btn btn-primary" href="/concord/case-studies/post-acute-analytics" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD02 FiltD05 FiltD07"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/hicuity-health" title="Delivering A “Best In Class” Virtual Care Center In Less Than 6 Months"><img src="/sites/default/files/2024-07/Hicuity-Health-casestudy-virtual-care-247x320.jpg" alt="Cover Image: Delivering A “Best In Class” Virtual Care Center In Less Than 6 Months" width="247" height="320"></a><h3><a href="/concord/case-studies/hicuity-health" title="Delivering A “Best In Class” Virtual Care Center In Less Than 6 Months">Delivering A “Best In Class” Virtual Care Center In Less Than 6 Months</a></h3><p>A large, Mid-Atlantic healthcare system sought to improve patient outcomes, expand access to care, and optimize staffing resources with Hicuity Health.</p><p><a class="btn btn-primary" href="/concord/case-studies/hicuity-health" title="See the Case Study">Learn More</a></p></div></div></div><div class="col-md-3 FilterSection filterDiv FiltD02 FiltD06 FiltD03"><div class="FilterInner"><div class="ctaArticleTilesItem"><a href="/concord/case-studies/thyme-care" title="Transforming the Cancer Care Experience"><img src="/sites/default/files/2025-04/thyme_care_cancer-care-journey_impact-report-247x320.jpg" alt="Cover Image: Transforming the Cancer Care Experience" width="247" height="320"></a><h3><a href="/concord/case-studies/thyme-care" title="Transforming the Cancer Care Experience">Transforming the Cancer Care Experience</a></h3><p>Thyme Care’s Impact Report showcases their key outcomes in oncology care, highlighting powerful data on cost reduction, acute care utilization, social barriers, and member experience.</p><p><a class="btn btn-primary" href="/concord/case-studies/thyme-care" title="See the Case Study">Learn More</a></p></div></div></div> <div class="FilterInner"> <div class="ctaArticleTilesItem"> <a href="xxxxxxx" title="xxxxxxxxxxxxxxxxxxxxxx"><img alt="Cover Image" src="xxxxxxxxxxxxxxxx"></a> <h3> <a href="xxxxxxx" title="xxxxxxxxxxxxxxxxxxxxxx">xxxxxxxxxxxxxxxxxxxxxx</a> </h3> <p> xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx </p> <p> <a class="btn btn-primary" href="xxxxxxx" title="See the Case Study">Learn More</a> </p> </div> </div> </div> --&gt;</div></div> filterSelection("all") function filterSelection(c) { var x, i; 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max-width: 150px; margin-left: calc(50% - 75px); margin-right: } .sp_Resource1 .sp_Resource1_holder .col-xs-9 { width: 100%; padding: 0 25px } } .sp_Resource1 .btn { margin-top: 20px; } <div class="col-xs-1 col-sm-1 col-md-2 col-lg-2">&nbsp;</div><div class="col-xs-10 col-sm-10 col-md-8 col-lg-8 sp_Resource1_holder"><div class="col-xs-3 col-sm-4 col-md-4"><a href="/center/strategic-investment-in-health-care-innovation" title="AHA and Concord | Strategic Investment in Health Care Innovation Series"><img src="/sites/default/files/2024-03/Strategic-Investment-Series-Concord-350x370.png" alt="Cover images for the Strategic Investment in Health Care Innovation Series | AHA and Concord" width="350" height="370"></a></div><div class="col-xs-9 col-sm-8 col-md-8"><h3>�� Association Reports</h3><h4><a href="/center/strategic-investment-in-health-care-innovation" title="AHA and Concord | Strategic Investment in Health Care Innovation Series">Strategic Investment in Health Care Innovation</a></h4><p>Through this series, Hospitals and health systems don’t have to fund innovation on their own. Often, partnering with specialists can be a sound strategy.</p><p><a class="btn btn-wide btn-primary" href="/center/strategic-investment-in-health-care-innovation" title="AHA and Concord | Strategic Investment in Health Care Innovation Series">View Them</a></p></div></div><div class="raw-html-embed"> // cvitek: add querysting param to deep link the filters jQuery( document ).ready(function() { console.log( "ready!" ); var QueryString = (new URL(location.href)).searchParams.get('filter'); if(QueryString) { console.log('found filter: ' + QueryString); switch (QueryString) { case 'behavioral-health': filterSelection('FiltD-1'); $( "button[title='Filter for: Behavioral Health']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'care-anywhere': filterSelection('FiltD02'); $( "button[title='Filter for: Transforming Care Delivery']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'consumer-experience': filterSelection('FiltD03'); $( "button[title='Filter for: Patient Engagement &amp; Education']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'cyber-security': filterSelection('FiltD04'); $( "button[title='Filter for: Cyber Security']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'financial-operational-excellence': filterSelection('FiltD05'); $( "button[title='Filter for: Financial Stability']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'strategy-innovation': filterSelection('FiltD06'); $( "button[title='Filter for: Strategy &amp; Innovation']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'health-equity': filterSelection('FiltD07'); $( "button[title='Filter for: Workforce']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'strategy-innovation': filterSelection('FiltD08'); $( "button[title='Filter for: Strategy &amp; Innovation']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; case 'workforce': filterSelection('FiltD010'); $( "button[title='Filter for: Workforce']" ).addClass( "FilterbtnActive" ); $(":contains('Show All')").closest('button').removeClass("FilterbtnActive"); console.log('ran filter for ' + QueryString); break; default: //nothing found } } }); </div></div> Wed, 27 Mar 2024 11:17:37 -0500 Customer Experience 3 Societal Shifts That Will Reshape Health Care by 2035 /aha-center-health-innovation-market-scan/2024-02-27-3-societal-shifts-will-reshape-health-care-2035 <div class="container"><div class="row"><div class="col-md-8"><p><img src="/sites/default/files/inline-images/3-Societal-Shifts-That-Will-Reshape-Health-Care-by-2035.png" data-entity-uuid="318eca66-c5db-420a-9c7d-9117cacad3ca" data-entity-type="file" alt="3 Societal Shifts That Will Reshape Health Care by 2035. A businessman looking through a spyglass with a plus symbol on the lens under the year 2035." width="100%" height="800"></p><p>Projecting what health care will look like in even three to five years can be fraught with challenges. But what about 2035? Leaders at Oliver Wyman’s health care consultancy have been busy studying this issue and reimagining what the field may look like roughly a decade from now.</p><p>In their Designing for 2035 report <a href="https://www.oliverwyman.com/our-expertise/insights/2023/sep/designing-for-2035-healthcare-systems-in-10-years.html" target="_blank" title="Oliver Wyman: What Healthcare Will Look Like in 10 Years">executive summary</a>, the team assesses current trends, evaluates the undercurrents of socio-economic change that will affect those trends and identifies where there is significant potential for change in that time frame.</p><p>America’s aging population, workforce shifts, consumerism and technology innovations are among the forces that will reshape the overall economy and health care specifically, notes a <a href="https://www.oliverwyman.com/our-expertise/insights/2023/dec/8-societal-shifts-that-will-reshape-healthcare-by-2035.html" target="_blank" title="Oliver Wyman: 8 Societal Shifts That Will Reshape Healthcare by 2035">recent analysis</a> from the report’s findings.</p><h2><span>3 Key Changes to Act on for 2035</span></h2><h3><span>1</span> <span>|</span> America's Aging Population Will Need More Care</h3><p><img src="/sites/default/files/inline-images/Americas-Aging-Population-Will-Need-More-Care.jpg" data-entity-uuid="c41f065f-44f1-4d45-97df-1a9ff31a11b6" data-entity-type="file" alt="America's Aging Population Will Need More Care" width="100" height="130" class="align-left">The senior population is exploding. Between 2010 and 2020, the nation saw the largest upsurge in people 65 and older since the 1880s, according to U.S. Census data. Seniors now account for about one in six Americans, up from one in eight in 2010. This demographic shift will have the biggest impact on government-funded programs. Medicare and Medicaid will serve larger and larger populations, while slow-growing coffers will force federal and state governments to look for ways to cover care at lower costs.</p><h4><span>The Upshot for Hospitals and Health Systems</span></h4><p>Everyone may become a caregiver in one form or another by 2035. Seniors will make up about one in four Americans (26%) a decade from now, leading to higher demand for health services. Nearly 95% of older adults have one chronic condition and 80% have two or more. Since Medicare bed utilization is more than four times higher than commercial bed utilization, the report’s authors expect an increase in overall bed days, further straining government budgets. “Everyone will begin to act as a caregiver, with many sandwiched between parents and child,” the report explains. New tools and incentive models will be created to reward formal and informal caregivers to address the necessary expansion of the clinical workforce to serve the burgeoning senior population, the report predicts. Alternative care sites will spring up, helping seniors avoid costly and unnecessary hospital stays.</p><h3><span>2</span> <span>|</span> Staffing Gaps Will Widen</h3><p><img src="/sites/default/files/inline-images/Staffing-Gaps-Will-Widen.jpg" data-entity-uuid="c0cb7de7-f7b4-4fb6-b2c1-f4f91f74ce04" data-entity-type="file" alt="Staffing Gaps Will Widen" width="100" height="130" class="align-left">The U.S. workforce is shrinking. The ratio of the working-to-senior population has decreased from 4-to-1 in 2015 to 3-to-1 today. Health care is not immune, with existing demand shortages for primary care providers, specialists and nurses. Burnout and the rising age of the health care workforce exacerbate this shortage, with 40% of active physicians 55 years of age or older. Staffing gaps, particularly for physicians, will worsen as the worker-to-senior ratio approaches 2-to-1 in the next decade. Projected demand gaps are expected to be 10.6% for physicians, 7.5% for specialists and 5.9% for nurses.</p><h4><span>The Upshot for Hospitals and Health Systems</span></h4><p>Across the board, the workforce will have more leverage and fewer long-term ties to employers, forcing employers to improve their benefits and employment packages, the report states. Employers will need to create more flexible work arrangements and career development opportunities to attract new talent.</p><h3><span>3</span> <span>|</span> Addressing Consumer Expectations Will Become Paramount</h3><p><img src="/sites/default/files/inline-images/Addressing-Consumer-Expectations-Will-Become-Paramount.jpg" data-entity-uuid="c180df2c-04f3-45be-815b-71364bc95861" data-entity-type="file" alt="Addressing Consumer Expectations Will Become Paramount" width="100" height="130" class="align-left">Quality, convenience and trust all play into the brands consumers value. Health care is no different. Convenience is an overriding issue for patients when choosing a primary care physician. In addition, consumers increasingly are turning to sources outside mainstream medicine for health information, whether it be news sources, social media or search engines. Consumers also demand more from the brands they trust when it comes to broader societal issues, elevating the importance of environmental, societal and governance platforms.</p><h4><span>The Upshot for Hospitals and Health Systems</span></h4><p>With an increased number of voices and thought leaders influencing health care consumers, providers need to become more prominent in this messaging. In an <a href="https://www.oliverwyman.com/our-expertise/events/2023/sep/OWHIC-2023/videos-and-presentations.html" target="_blank" title="Oliver Wyman Health Innovation Summit 2023: Highlights from This Year's Summit">Oliver Wyman video</a>, Austin Chiang, M.D., Jefferson Health’s chief medical social media officer, discussed the importance of having health care organizations immerse themselves in social media to counter misinformation. Provider organizations also must demonstrate their impact on climate and social justice initiatives.</p><p>The adoption of advanced analytics and AI, more data and better connectivity will lead to a richer understanding of personalized next best actions, available when consumers and clinicians need them and in the manner that they want to receive them.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 27 Feb 2024 06:15:00 -0600 Customer Experience Special Report: How Health Care Disruptors will Transform the Field in 2024 /aha-center-health-innovation-market-scan/2024-02-19-special-report-how-health-care-disruptors-will-transform-field <div class="container"> /* center_body */ .center_body { /*margin-top:50px;*/ margin-bottom: 50px; } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ <div class="row center_body"><div class="col-md-12"><p class="center_Intro"><a href="/center/form/innovation-subscription">AHA Market Scan</a> special report explores which companies aim to deliver transformational change in 2024.</p></div><div class="col-md-8"><p class="center_Lead">Disruptive competitors surround hospitals and health systems. Many of these competitors are not other hospitals. Today, they are well-financed, long-established retail pharmacies, tech companies, online mega-retailers and payers.</p><p class="center_Lead">These competitors make up a mosaic of familiar names to health care consumers: Amazon, CVS Health, Walgreens, Walmart, UnitedHealth Group/Optum, Microsoft, Google and others. Here’s where these companies have been last year and where they may be headed in 2024.</p>Download the Market Scan Buzz report for a deep dive on what’s ahead for:</p> <ul> <li><a href="/">Amazon</a></li> <li><a href="/">CVS Health</a></li> <li><a href="/">UnitedHealth Group (Optum and UnitedHealthcare)</a></li> <li><a href="/">Walgreens Boots Alliance</a></li> <li><a href="/">Walmart</a></li> <li><a href="/">Apple</a></li> <li><a href="/">Google</a></li> </ul>--&gt; .center_callout_3ul{ margin-top:50px; background-color:#b9d9eb66; margin-bottom:25px; } .center_callout_3ul h3{ font-size: 30px; } .center_callout_3ul ul { list-style: none; /* Remove default bullets */ padding-left: 30px; margin-top:15px; margin-bottom: 25px; padding-right:15px; } .center_callout_3ul ul li { margin-bottom: 7px; line-height: 1.5em; padding-left: 23px; text-indent: -23px; font-size:16px; } .center_callout_3ul ul li::before { content: " "; font-size: 1em; margin-right: 5px; display: inline-block; height: 12px; background-color: #d50032; width: 12px; position: relative; top: 0px; } .center_callout_3ul ul li h3{ display:inline-block; display: initial; top: 4px; position: relative; left: 15px; font-size:23px; } <div class="container-fluid col-sm-10 col-sm-offset-1 center_callout_3ul"><h2>Deep Dive On What’s Ahead For:</h2><ul><li><h3><a href="/system/files/media/file/2024/02/2024-Health-Care-Disruption-Outlook.pdf#page=3" target="_blank">Amazon</a></h3></li><li><h3><a href="/system/files/media/file/2024/02/2024-Health-Care-Disruption-Outlook.pdf#page=4" target="_blank">CVS Health</a></h3></li><li><h3><a href="/system/files/media/file/2024/02/2024-Health-Care-Disruption-Outlook.pdf#page=5" target="_blank">UnitedHealth Group/Optum</a></h3></li><li><h3><a href="/system/files/media/file/2024/02/2024-Health-Care-Disruption-Outlook.pdf#page=6" target="_blank">Walgreens Boots Alliance</a></h3></li><li><h3><a href="/system/files/media/file/2024/02/2024-Health-Care-Disruption-Outlook.pdf#page=7" target="_blank">Walmart</a></h3></li><li><h3><a href="/system/files/media/file/2024/02/2024-Health-Care-Disruption-Outlook.pdf#page=9" target="_blank">Google Health</a></h3></li><li><h3><a href="/system/files/media/file/2024/02/2024-Health-Care-Disruption-Outlook.pdf#page=10" target="_blank">Microsoft</a></h3></li></ul></div></div><div class="col-md-4 col-sm-12"><a href="/system/files/media/file/2024/02/2024-Health-Care-Disruption-Outlook.pdf" title="Download, Special Report: 2024 Health Care Disruption Outlook" target="_blank"><img src="/sites/default/files/2024-02/2024_Disruption_Report_cover_700x541.jpg" alt="Special Report: 2024 Health Care Disruption Outlook" width="100%"></a><p><br><a class="btn btn-primary" href="/system/files/media/file/2024/02/2024-Health-Care-Disruption-Outlook.pdf" target="_blank" title="Download, Special Report: 2024 Health Care Disruption Outlook" rel="noopener nofollow">Download the Special Report: 2024 Health Care Disruption Outlook</a></p><div><a href="/center/form/innovation-subscription" title="Weekly Email Updates: Stay in the loop with Market Scan - Subscribe Today"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" alt="Weekly Email Updates: Stay in the loop with Market Scan - Subscribe Today">&nbsp;</a></div></div></div><div class="row y-sections"><div class="col-md-12"><h2>More Market Scan Articles</h2></div> .y-sections{ margin-top:50px; } .y-sections .y-padding { padding: 10px; margin: 15px 0; } .y-sections h2:nth-child(1) { text-align: left; margin: 0px; } .y-sections h4 { color: #9d2235; font-size: ; } .y-padding img { -webkit-box-shadow: -13px 13px 10px -7px rgba(99, 102, 106, 0.66); -moz-box-shadow: -13px 13px 10px -7px rgba(99, 102, 106, 0.66); box-shadow: -13px 13px 10px -7px rgba(99, 102, 106, 0.66); } .y-lock::before { background: url("/sites/default/files/2018-11/lock-img.gif") no-repeat top left; background-size: 20px 20px; display: inline-block; content: ""; width: 20px; height: 20px; position: relative; top: 0px; left: 0px; margin-right: 10px; } .y-nolock { padding: 4px; } .y-resources { margin: 25px 0; padding-bottom: 15px; } .y-resources h4 { color: #9d2235; font-size: ; } .y-resources h4 span { color: #003087; } .bootnon-margin { padding: 0px !important; } .y-resources a.y-link { color: #9d2235; font-weight: 700; } .y-resources img { border-radius: 50%; } <div class="row y-sections"><div class="col-md-3"><div class="y-padding"><a href="/aha-center-health-innovation-market-scan/2024-01-23-7-innovative-devices-ces-2024-could-reshape-patient-self-care" target="_blank"><img src="/sites/default/files/2024-02/2024_CES_Conference-700x532.jpg" alt="xxxxxxxxxx"></a><h3><a href="/aha-center-health-innovation-market-scan/2024-01-23-7-innovative-devices-ces-2024-could-reshape-patient-self-care" target="_blank">7 innovative devices from CES 2024 could reshape patient self-care</a></h3><p>The recent CES 2024 show (formerly the Consumer Electronics Show) produced a number of health care-related, attention-getting devices.</p></div></div><div class="col-md-3"><div class="y-padding"><a href="/aha-center-health-innovation-market-scan/2024-01-16-takeaways-3-big-disruptors-jpm-healthcare-2024" target="_blank"><img src="/sites/default/files/2024-02/2024_JPM_Conference700x532.jpg" alt="xxxxxxxxxx"></a><h3><a href="/aha-center-health-innovation-market-scan/2024-01-16-takeaways-3-big-disruptors-jpm-healthcare-2024" target="_blank">Takeaways from 3 big disruptors at JPM Healthcare 2024</a></h3><p>Health care executives, retail health providers and investors came together recently to share insights and outlooks at the 2024 J.P. Morgan Healthcare Conference.</p></div></div><div class="col-md-3"><div class="y-padding"><a href="/aha-center-health-innovation-market-scan/2023-11-21-amazons-one-medical-ramps-its-expansion-primary-care" target="_blank"><img src="/sites/default/files/2024-02/Amazon_OneMedical_opening-700x532.jpg" alt="xxxxxxxxxx"></a><h3><a href="/aha-center-health-innovation-market-scan/2023-11-21-amazons-one-medical-ramps-its-expansion-primary-care" target="_blank">Amazon’s One Medical ramps up its expansion in primary care</a></h3><p>Amazon’s One Medical membership-based primary care unit provides on-demand 24/7 access to telehealth services and in-person care continues to report growth.</p></div></div><div class="col-md-3"><div class="y-padding"><a href="/aha-center-health-innovation-market-scan/2023-11-07-vha-shark-tank-competition-generates-innovative-health-care-solutions" target="_blank"><img src="/sites/default/files/2024-02/VA_Shark_Tank3-700x532.jpg" alt="xxxxxxxxxx"></a><h3><a href="/aha-center-health-innovation-market-scan/2023-11-07-vha-shark-tank-competition-generates-innovative-health-care-solutions" target="_blank">VHA Shark Tank Competition generates innovative health care solutions</a></h3><p>Improving response to sepsis, reducing ED visits, standardizing communication in the OR and streamlining patient alerts were among the winners.</p></div></div></div></div></div> Tue, 20 Feb 2024 06:15:00 -0600 Customer Experience Success Stories in Driving Quality and Safety Improvement /aha-center-health-innovation-market-scan/2023-11-07-success-stories-driving-quality-and-safety-improvement <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="Success Stories in Driving Quality and Safety Improvement. A physician takes notes while looking through a magnifying glass with a green smile icon on it." data-entity-type="file" data-entity-uuid="3ef824d6-62b5-4d89-a139-eaf2a45be56a" src="/sites/default/files/inline-images/Success-Stories-in-Driving-Quality-and-Safety-Improvement.jpg" width="600" height="196"></p> <p>Staffing shortages and the shifting financial landscape can make it difficult for health care systems to drive continuous, repeatable improvement in quality, safety and patient experience.</p> <p>Developing a “systemness” approach to this situation can help to align initiatives and maximize resources efficiently, resulting in greater uniformity and transparency.</p> <p>Join us on Thursday, Dec. 7, 2023, from noon until 1 p.m. CT, for AHA’s Leadership Scan on <a href="https://events-na12.adobeconnect.com/content/connect/c1/1295154209/en/events/event/shared/5962417626/event_registration.html?sco-id=5967159011&amp;campaign-id=Market%20Scan&amp;_charset_=utf-8" target="_blank" title="AHA Leadership Scan: A Series of Panel Discussions--Bringing a 'Systemness' Focus to Quality, Safety, and Patient Experience registration.">“Bringing a ‘Systemness’ Focus to Quality, Safety and Patient Experience: How to drive repeatable improvement through uniformity and greater transparency.”</a> This virtual panel, sponsored by North American Partners in Anesthesia, features health care leaders who will discuss solutions their organizations have found to address these challenges.</p> <p><strong><a href="https://events-na12.adobeconnect.com/content/connect/c1/1295154209/en/events/event/shared/5962417626/event_registration.html?sco-id=5967159011&amp;campaign-id=Market%20Scan&amp;_charset_=utf-8" target="_blank" title="AHA Leadership Scan: A Series of Panel Discussions--Bringing a 'Systemness' Focus to Quality, Safety, and Patient Experience registration."><span>Register today!</span></a></strong></p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 07 Nov 2023 07:52:09 -0600 Customer Experience The Buzz from the 2023 AHA Leadership Summit /aha-center-health-innovation-market-scan/2023-08-18-buzz-2023-aha-leadership-summit <div class="container"> <div class="row"> <div class="col-md-8"> <h2><span>5 insights from the AHA Leadership Summit</span></h2> p.field_lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } <p class="field_lead">How to plan, execute and accelerate redesigned health care dominated discussions at the recent AHA Leadership Summit in Seattle, as hospital and health system leaders, retail care providers, innovators and entrepreneurs came together to assess what’s next for the field. AHA Market Scan’s new <a href="/system/files/media/file/2023/08/2023_The_Buzz_Summit_Recap.pdf" title="THE BUZZ | Takeaways from the 2023 AHA Leadership Summit" target="_blank">Buzz report</a> provides a deep-dive analysis on each of the five trend areas.</p> <a class="btn btn-primary" href="/system/files/media/file/2023/08/2023_The_Buzz_Summit_Recap.pdf" target="_blank" title="2023 The Buzz Summit Recap"> <strong>Download the Report</strong> </a> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"> <div class="col-md-3">&nbsp;</div> <div class="col-md-6">&nbsp;</div> <div class="col-md-3">&nbsp;</div> </div> <h3><span>Section 1</span> <span>|</span> It’s time to build the future-ready workforce </h3> <p>Health care leaders face a daunting challenge in restructuring the workforce to address the growing number of health care workers and Americans in general nearing retirement age. Learn what experts from Accenture and futurist Amy Webb had to say about where health care leaders should concentrate to build the future-ready workforce and why provider organizations may need to start stimulating young students to consider health care careers.</p> <h3><span>Section 2</span> <span>|</span> Create seamless consumer-centric care</h3> <p>Health care transformers like Amazon, Optum and Dollar General emphasized their interest in partnering with hospitals and health systems to drive rapid progress in making high-quality health care more convenient and affordable. Learn what it takes to transform care delivery to provide consumers with a retail-level of convenience when accessing care, booking appointments and obtaining their health data.</p> <h3><span>Section 3</span> <span>|</span> Design a road map for health equity </h3> <p>Health care transformers like Amazon, Optum and Dollar General emphasized their interest in partnering with hospitals and health systems to drive rapid progress in making high-quality health care more convenient and affordable. Learn what it takes to transform care delivery to provide consumers with a retail-level of convenience when accessing care, booking appointments and obtaining their health data.</p> <h3><span>Section 4</span> <span>|</span> What it takes to achieve future-forward transformation</h3> <p>What can hospitals and health systems learn from retail care providers? What role should innovation play in driving organizational culture? How can providers deepen their relationships with patients to maintain trust and loyalty? Leaders from ChristianaCare, Ardent Health Services, Mayo Clinic and Sutter Health share their insights in the Buzz report.</p> <h3><span>Section 5</span> <span>|</span> Focus on financial fundamentals to speed recovery </h3> <p>What can hospitals and health systems learn from retail care providers? What role should innovation play in driving organizational culture? How can providers deepen their relationships with patients to maintain trust and loyalty? Leaders from ChristianaCare, Ardent Health Services, Mayo Clinic and Sutter Health share their insights in the Buzz report.</p> <div class="container"> <div class="row y-sections"> <h2>Related Content</h2> <div class="col-md-4"> <div class="y-padding"> <a href="/aha-center-health-innovation-market-scan/2023-08-08-general-catalysts-4-priorities-health-care"><img alt="Stylized person with a scope" src="/sites/default/files/2023-08/General-Catalysts.png"></a> <h3><a href="/aha-center-health-innovation-market-scan/2023-08-08-general-catalysts-4-priorities-health-care">General Catalyst’s 4 priorities for health care </a></h3> <p>As one of the nation’s largest venture capital firms, General Catalyst has sharpened its focus on health care. At the AHA Leadership Summit, the company shared its transformation priorities for the field.</p> </div> </div> <div class="col-md-4"> <div class="y-padding"> <a href="/aha-center-health-innovation-market-scan/2023-08-01-meet-6-startups-could-transform-care"><img alt="Phone Rocket Money combo" src="/sites/default/files/2023-08/Six_Startups_Transforming_Care.png"></a> <h3><a href="/aha-center-health-innovation-market-scan/2023-08-01-meet-6-startups-could-transform-care">Meet 6 startups that could transform care </a></h3> <p>From improving access to high-quality mental health services to delivering clinical-risk intelligence for hospitals, these companies share their value propositions.</p> </div> </div> <div class="col-md-4"> <div class="y-padding"> <a data-target="#modal-Trustees" data-toggle="modal" title="Watch the video"><img alt="Woman speaking" src="/sites/default/files/2023-08/AHA_video-The-Buzz.png"></a> <h3><a data-target="#modal-Trustees" data-toggle="modal" title="Watch the video">See more of what you missed at the AHA Leadership Summit </a></h3> <p>This video provides highlights from speaker presentations at the recent AHA Leadership Summit in Seattle. </p> </div> </div> <div> .sp_modal button { background-color: #fff; /*border: solid 0px lightgrey;*/ padding: 10px; overflow: hidden; } .sp_modal button:hover img { opacity: .7; padding: 0px; transform: scale(1.09); transition: transform 1s; /* Animation */ } .sp_modal { margin: 20px auto } .sp_modalWrap { border: 0px solid #fff; } .sp_modalWrap img { width: 100%; } .modal { position: fixed; top: 40%; left: 50%; transform: translate(-50%, -25%); width: 100%; height: 100%; /*! display: inline-block !important; */ } .modal .close { top: .5em; } .sp_modalWrap .modal-body { text-align: left } .modal-backdrop { opacity: 0.5 !important; } .modal-dialog { width: calc(100% - 20px); max-width: 1000px; } .modal-header { text-align: center; background-color: #fff; } .modal-header a.btn { position: absolute; top: 95px; right: 15px; padding: 5px 15px; } /* .modal-header a{ position: absolute; bottom:15px; right: 15px; z-index: 100 } */ .modal-dialog { overflow-y: initial !important; border: solid 2px darkgrey } .modal-body { height: auto; max-height: 70vh; overflow-y: auto; background-color: #f6f6f6; } @media (max-width: 550px) { .modal-header img { width: 70%; float: left; } .modal-header a.btn { position: absolute; top: 65px; right: 15px; padding: 5px 15px; } } @media (max-height: 360px) { .modal { width: 90%; top: 10px; transform: translate(-50%, -0%); /*! display: inline-block !important; */ } .modal-body { height: auto; max-height: 45vh; } } @media (max-width: 990px) and (min-width:640px) { .sp_modal-parent .col-md-3 { width: 33.3%; float: left } } @media (max-width: 639px) and (min-width:414px) { .sp_modal-parent .col-md-3 { width: 50%; float: left } } <div class="modal fade in" id="modal-Trustees" role="dialog"> <div class="modal-dialog"> <div class="modal-content"> <div class="modal-header"> × <h3>See more of what you missed at the AHA Leadership Summit</h3> </div> <div class="modal-body"> <div class="embed-responsive embed-responsive-16by9"> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="col-md-4"> <div> <a href="/system/files/media/file/2023/08/2023_The_Buzz_Summit_Recap.pdf" title="2023 The Buzz Summit Recap" target="_blank"> <img alt="Cover for the 2023 The Buzz Summit Recap" src="/sites/default/files/2023-08/2023_The_Buzz_Summit_Recap_cover.png" class="align-center"> </a> </div> <div> <h3>Sponsored By: <a href="https://nuwestgroup.com" title="NuWest" target="_blank"> <img src="/sites/default/files/2023-08/NuWest_logo.png" alt="NuWest"> </a> <p>NuWest provides sustainable staffing solutions for hospital and health systems.</p> </h3> </div> <div> <a href="/center/form/innovation-subscription"> <img alt="Stay in the loop with Market Scan | Weekly Email Updates - Subscribe Today!" src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"> </a> </div> </div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Fri, 18 Aug 2023 09:27:54 -0500 Customer Experience Achieving The Quadruple Aim through Health Care Innovation /education-events/achieving-quadruple-aim-through-health-care-innovation <p><strong>Achieving The Quadruple Aim through Health Care Innovation&nbsp;</strong><br /> <em>The Role of Advanced Surgical &amp; Diagnostic Technology in Patient Care&nbsp;</em></p> <p><strong>Tuesday, March 14, 2023 </strong>&nbsp;<br /> <em>10 - 11 a.m. Pacific; noon - 1 p.m. Central; 1 - 2 p.m. Eastern&nbsp;</em></p> <div class="webreplay"> .webreplay{ border: solid 2px #777; padding: 15px 5px; margin: 0 0 10px 15px; } @media (min-width:360px){ .webreplay{ min-width: 290px; float: right; } } <h2><small>On-demand Webinar</small></h2> &nbsp; MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 3007);</div> <p>Looking out to the next decade and beyond, the health care environment will demand agility, creativity, and flexibility – particularly as we work to make progress towards the pursuit of the quadruple aim. In order to achieve the quadruple aim, health care organizations are looking to innovative technological advancements to help improve patient outcomes, increase care team satisfaction, and enhance the patient experience while still providing a lower total cost of care. &nbsp;&nbsp;<br /> &nbsp;<br /> Join us for a conversation on the types of innovation that will transform acute care globally, using scientific and applied research as well as new methods for diagnosis, machine learning and advances in imaging. &nbsp;&nbsp;</p> <p><strong>Attendees Will Learn:&nbsp;</strong></p> <ul> <li>The qualities that will define the future of health care for improved patient outcomes.&nbsp;</li> <li>The role that surgical technology has on improving the quadruple aim. &nbsp;</li> <li>How to define “your data, your truth,” a method to leverage data to prepare for the future of surgery. &nbsp;</li> <li>Understanding how more than 10 years of technology innovation and artificial intelligence can positively impact health care.&nbsp;<br /> &nbsp;</li> </ul> <p><strong>Speaker:&nbsp;</strong></p> <p>Myriam Curet, M.D., F.A.C.S&nbsp;<br /> <em>Executive Vice President &amp; Chief Medical Officer</em>&nbsp;<br /> <strong>Intuitive&nbsp;</strong></p> Tue, 14 Mar 2023 13:44:59 -0500 Customer Experience