/ en Sat, 26 Apr 2025 07:25:51 -0500 Wed, 03 Jul 24 14:41:36 -0500 /concord/case-studies/cedar-novant <div></div><div> /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ .Banner_Title_Overlay_Bar h1 { color: #fff; background-color: rgba(255, 255, 255, .0); box-shadow: none; } @media (max-width:530px){ .Banner_Title_Overlay_Bar h1 { background-color:#000; } } <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2023-06/Concord_Investing_banner1_1170x250.jpg" alt="Banner Image" width="1168" height="250"><div><h1>Novant Health improves patient satisfaction and payment experience in 12 months</h1></div></header></div><div class="raw-html-embed"> /* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: 11.2px; } .CntMenuSub a{ text-decoration:none } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } /* if includes a logo */ @media (min-width:361px){ .CntMenuSub.CntMenuSubLogo .CntMenuBar{ margin-top: 10px; float: left; width: calc(100% - 425px); } } @media (max-width:767px) and (min-width:361px){ .CntMenuSub.CntMenuSubLogo .CntMenuBar{ float: left; width: calc(100% - 0px); } .CntMenuSub.CntMenuSubLogo img{ width: auto; } } /* // */ .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"> <div class="col-md-1">   </div> <div class="col-md-10 row CntMenuBar"> <a class="CntMenuSubHome" id="CntMenuSubHome"></a> <a class="CntMenuSubParent" id="CntMenuSubParent" href="./"></a> <span class="CntMenuSubChild" id="CntMenuSubChild"></span> </div> <div class="col-md-1">   </div> </div> var url = window.location.pathname; var path = url.split('/').slice(-3, 2).join('/'); var pathreplace = path.replace(/-/g, " "); document.getElementById("CntMenuSubHome").innerHTML =(pathreplace); var url = window.location.pathname; var path = url.split('/').slice(-2, 3).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParent").innerHTML =(pathreplace2); var url = window.location.pathname; var path = url.split('/').slice(1, 2).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParentOnly").innerHTML =(pathreplace2); var y = document.getElementsByTagName("h1"); document.getElementById("CntMenuSubChild").innerHTML = y[0].innerHTML; </div><div class="row sp_Resource1"> .sp_Resource1 { /*padding: 25px 0 0px 0;*/ } .sp_Resource1 h2 { margin-top: 0px; } .sp_Resource1 h3 { margin: 10px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .sp_Resource1 h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 15px 0 } .sp_Resource1 p, .sp_Resource1 ul li { font-size: 16px; } .sp_Resource1_holder { background-color: ; padding: 0; overflow: auto } .sp_Resource1 .sp_Resource1_holder img { margin: auto; display: block; box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -webkit-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -moz-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); } @media (max-width:767px) { .sp_Resource1 .sp_Resource1_holder img { width: 100%; max-width: 150px; } } .sp_Resource1 .btn { margin-top: 20px; } .sp_Resource1_holder h2 span { color: #d50032; display: block; position: relative; font-size: .8em; } <div class="col-md-10 col-md-offset-1 sp_Resource1_holder"><div class="text-align-center col-sm-4 col-md-3"><a href="/system/files/media/file/2024/07/Cedar_Novant_Casestudy_2023_AHA.pdf" target="_blank" title="Novant Health improves patient satisfaction, dramatically streamlines payment experience in 12 months with Cedar Pay"><img src="/sites/default/files/2024-07/cedar-novant-casestudy-247x320.jpg" alt="Cover image" width="247" height="320"></a> </div><div class="col-sm-8 col-md-9"> Scan </h3> --><h2><span>Case Study</span> <a href="/system/files/media/file/2024/07/Cedar_Novant_Casestudy_2023_AHA.pdf" target="_blank" title="Novant Health improves patient satisfaction, dramatically streamlines payment experience in 12 months with Cedar Pay">Novant Health improves patient satisfaction, dramatically streamlines payment experience in 12 months with Cedar Pay</a></h2><p>Novant Health wanted to make bill payment easy to navigate for patients and help them understand how payments work and insurance benefits apply. After implementing Cedar Pay, Novant Health saw a significant rise in patient satisfaction with the billing process with scores now at 90%. In one year, Novant Health added $30M in patient revenue, while time to payment resolution has dropped by 43%. Digital self-service now accounts for 87% of all patient payments.</p><p><a class="btn btn-wide btn-primary" href="/system/files/media/file/2024/07/Cedar_Novant_Casestudy_2023_AHA.pdf" target="_blank" title="Novant Health improves patient satisfaction, dramatically streamlines payment experience in 12 months with Cedar Pay"><span>Read Case Study</span></a><span> </span></p></div></div></div> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div><div class="row spacer"><div class="col-sm-8 col-md-offset-2"><div><a href="https://www.cedar.com/novant-health/?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2024&utm_content=casestudy" target="_blank" title="Cedar "><img src="/sites/default/files/2024-07/cedar-logo-834x313.jpg" alt="Cedar logo" width="417" height="157"></a><h3><a href="https://www.cedar.com/novant-health/?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2024&utm_content=casestudy" target="_blank" title="Cedar">Cedar</a></h3><p>Cedar is committed to improving the healthcare financial experience for all. With an innovative platform that connects providers and payers, Cedar empowers healthcare consumers with an optimized journey—all powered by data science and interactive design. For Cedar clients, this leads to increased payments, more efficient operations and greater consumer loyalty. To learn more about why leading U.S. healthcare organizations trust Cedar to manage the end-to-end consumer experience from pre-registration to post-visit billing, visit <a href="https://www.cedar.com/?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2024&utm_content=casestudy">cedar.com</a> and join us on <a href="https://www.linkedin.com/company/cedar-inc./">LinkedIn</a>, <a href="https://twitter.com/CedarNY">Twitter</a>, <a href="https://www.facebook.com/CedarNY">Facebook</a> and <a href="https://www.youtube.com/channel/UCrIA5mF8AiiN5E2_qNFfNOw">YouTube</a>.</p><p>To learn more about Cedar <a href="mailto:kvazquez@cedar.com?subject=I%20would%20like%20to%20learn%20more%20about%20your%20solution&body=I%20would%20like%20to%20learn%20more%20about%20the%20work%20your%20company%20is%20doing%20with%20hospitals%20and%20health%20care%20providers." title="contact Katrina Vazquez">contact Katrina Vazquez</a>.</p></div></div></div> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div> Wed, 03 Jul 2024 14:41:36 -0500 Digital Engagement /2024-05-07-aha-letter-support-affordable-connectivity-program-extension-act-2024 <p>May 7, 2024</p><table><tbody><tr><td>The Honorable Peter Welch<br>United States Senate<br>124 Russell Senate Office Building<br>Washington, DC 20510</td><td>The Honorable Jacky Rosen<br>United States Senate<br>713 Hart Senate Office Building<br>Washington, DC 20510</td></tr><tr><td>The Honorable J.D. Vance<br>United States Senate<br>288 Russell Senate Office Building<br>Washington, DC 20510</td><td>The Honorable Kevin Cramer<br>United States Senate<br>313 Hart Senate Office Building<br>Washington, DC 20510</td></tr></tbody></table><p>Dear Senators Welch, Vance, Rosen and Cramer:</p><p>On behalf of our nearly 5,000 member hospitals, health systems and other health care organizations, our clinician partners — including more than 270,000 affiliated physicians, 2 million nurses and other caregivers — and the 43,000 health care leaders who belong to our professional membership groups, the ���������� Association (AHA) writes in support of the Affordable Connectivity Program Extension Act of 2024 (S. 3565). This bill will play a critical role in bridging the “digital divide” and supporting continued access to health care services for millions of Americans, particularly in rural and underserved communities.</p><p>The Affordable Connectivity Program (ACP) is a benefit program run by the Federal Communications Commission that provides eligible households with benefits of $30 discounts per month toward internet service and up to $75 per month for households in qualifying tribal lands. The ACP has enabled over 23 million households to stay connected to the internet. While the ACP extends beyond health care, the provisions can support patients’ access to certain services like telehealth visits, hospital at home, patient portals and electronic patient records, virtual scheduling, and remote patient monitoring — which are not possible without reliable internet. Without congressional action, ACP benefits will decrease down to a partial benefit of $14 in May before completely expiring in June.</p><p>We commend you for including $7 billion of supplemental funding for the ACP to ensure that patients do not lose access to their reliable, high-speed internet. This legislation is also critical in continuing efforts to reduce disparities and advance health equity by giving patients in rural and underserved areas the necessary resources to utilize various forms of telehealth, as well as other digital health services.</p><p>We appreciate your strong leadership on this important issue and look forward to working together to ensure passage of this legislation.</p><p>Sincerely,<br>/s/<br>Lisa Kidder Hrobsky<br>Senior Vice President<br>Advocacy and Political Affairs</p> Tue, 07 May 2024 11:06:43 -0500 Digital Engagement /concord/case-studies/loyal-scion <div></div><div> /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ .Banner_Title_Overlay_Bar h1 { color: #fff; background-color: rgba(255, 255, 255, .0); box-shadow: none; } @media (max-width:530px){ .Banner_Title_Overlay_Bar h1 { background-color:#000; } } <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2023-06/Concord_Investing_banner1_1170x250.jpg" alt="Banner Image" width="1168" height="250"><div><h1>ScionHealth Breaks Down Care Barriers with CRM</h1></div></header></div><div class="raw-html-embed"> /* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: 11.2px; } .CntMenuSub a{ text-decoration:none } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } /* if includes a logo */ @media (min-width:361px){ .CntMenuSub.CntMenuSubLogo .CntMenuBar{ margin-top: 10px; float: left; width: calc(100% - 425px); } } @media (max-width:767px) and (min-width:361px){ .CntMenuSub.CntMenuSubLogo .CntMenuBar{ float: left; width: calc(100% - 0px); } .CntMenuSub.CntMenuSubLogo img{ width: auto; } } /* // */ .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"> <div class="col-md-1">   </div> <div class="col-md-10 row CntMenuBar"> <a class="CntMenuSubHome" id="CntMenuSubHome"></a> <a class="CntMenuSubParent" id="CntMenuSubParent" href="./"></a> <span class="CntMenuSubChild" id="CntMenuSubChild"></span> </div> <div class="col-md-1">   </div> </div> var url = window.location.pathname; var path = url.split('/').slice(-3, 2).join('/'); var pathreplace = path.replace(/-/g, " "); document.getElementById("CntMenuSubHome").innerHTML =(pathreplace); var url = window.location.pathname; var path = url.split('/').slice(-2, 3).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParent").innerHTML =(pathreplace2); var url = window.location.pathname; var path = url.split('/').slice(1, 2).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParentOnly").innerHTML =(pathreplace2); var y = document.getElementsByTagName("h1"); document.getElementById("CntMenuSubChild").innerHTML = y[0].innerHTML; </div><div class="row sp_Resource1"> .sp_Resource1 { /*padding: 25px 0 0px 0;*/ } .sp_Resource1 h2 { margin-top: 0px; } .sp_Resource1 h3 { margin: 10px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .sp_Resource1 h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 15px 0 } .sp_Resource1 p, .sp_Resource1 ul li { font-size: 16px; } .sp_Resource1_holder { background-color: ; padding: 0; overflow: auto } .sp_Resource1 .sp_Resource1_holder img { margin: auto; display: block; box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -webkit-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -moz-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); } @media (max-width:767px) { .sp_Resource1 .sp_Resource1_holder img { width: 100%; max-width: 150px; } } .sp_Resource1 .btn { margin-top: 20px; } .sp_Resource1_holder h2 span { color: #d50032; display: block; position: relative; font-size: .8em; } <div class="col-md-10 col-md-offset-1 sp_Resource1_holder"><div class="text-align-center col-sm-4 col-md-3"><a href="https://loyalhealth.com/customer-stories/scionhealth/?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2024&utm_content=casestudy" target="_blank" title="ScionHealth Breaks Down Care Barriers with CRM"><img src="/sites/default/files/2024-03/loyal-scion-247x320.jpg" alt="Cover image" width="247" height="320"></a> </div><div class="col-sm-8 col-md-9"> Scan </h3> --><h2><span>Case Study</span> <a href="https://loyalhealth.com/customer-stories/scionhealth/?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2024&utm_content=casestudy" target="_blank" title="ScionHealth Breaks Down Care Barriers with CRM">ScionHealth Breaks Down Care Barriers to Care with Loyal’s CRM Solution</a></h2><p>ScionHealth prioritized patient engagement in preventive care, leveraging email and SMS for appointment reminders and prompts. Targeting high-risk groups, ScionHealth aimed to amplify Medicare Annual Wellness Visits and screenings, facilitated by Loyal's CRM tool for efficient outreach and online appointment scheduling.</p><p><a class="btn btn-wide btn-primary" href="https://loyalhealth.com/customer-stories/scionhealth/?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2024&utm_content=casestudy" target="_blank" title="ScionHealth Breaks Down Care Barriers with CRM"><span>Read Case Study</span></a><span> </span></p></div></div></div> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div><div class="row spacer"><div class="col-sm-8 col-md-offset-2"><div><a href="https://loyalhealth.com/" target="_blank" title="Loyal "><img src="/sites/default/files/2022-03/Logo_Loyal_834x313.jpg" alt="xxxxxxx logo" width="417" height="157"></a><h3><a href="https://loyalhealth.com/" target="_blank" title="Loyal">Loyal</a></h3><p>Loyal focuses on optimizing health systems and improving their relationship with patients, providers, payors, employers, and the broader community.</p><p>As the centralized operating system, we provide actionable insights for enterprises and individualized actions for patients at every step of the journey.</p><p>To learn more about Loyal <a href="mailto:steph@loyalhealth.com?subject=I%20would%20like%20to%20learn%20more%20about%20your%20solution&body=I%20would%20like%20to%20learn%20more%20about%20the%20work%20your%20company%20is%20doing%20with%20hospitals%20and%20health%20care%20providers." title="contact Steph Geissinger">contact Steph Geissinger</a>.</p></div></div></div> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div> Mon, 01 Apr 2024 15:25:45 -0500 Digital Engagement /aha-center-health-innovation-market-scan/2024-02-27-how-respond-great-digital-disruption <div class="container"><div class="row"><div class="col-md-8"><p><img src="/sites/default/files/inline-images/How-to-Respond-to-the-Great-Digital-Disruption.png" data-entity-uuid="d26fc2e1-b810-4985-84e0-ebe1d9c9c110" data-entity-type="file" alt="How to Respond to the Great Digital Disruption. A robot head in profile against a background of app icons." width="100%" height="800"></p><p>Thought leaders, business experts and scholars alike have written and spoken volumes about what health care’s digital transformation will mean to the field. And with the continued influx of outside disruptors employing tech-based solutions from retail, insurance, tech, data and other fields, speculation has run the gamut as to the long-term impact on traditional providers.</p><p>For those wondering whether these new tech-savvy entrants will somehow displace or demolish incumbent health systems, the answer is no, according to a <a href="https://hbr.org/2024/02/why-the-tech-industry-wont-disrupt-health-care" target="_blank" title="Harvard Business Review: Why the Tech Industry Won’t Disrupt Health Care">recent essay</a> co-authored by several health care leaders in the Harvard Business Review.</p><p>The report was written by John Glaser, executive-in-residence at Harvard Medical School; Sara Vaezy, executive vice president and chief strategy and digital officer at Providence; and Janet Guptill, president and CEO of the Scottsdale Institute, a not-for-profit organization that helps more than 60 large, integrated health systems leverage information and technology to create more effective and equitable care.</p><h2><span>Blending ‘Phygital Care’</span></h2><p>Far from being dismissive of these new market entrants, the authors argue that providers and tech companies need to work together more closely to fully capitalize on their respective strengths.</p><p>Health care providers enjoy a “superpower of incumbency.” This will make it difficult for outsiders to displace traditional providers who have often served their communities for decades and in some cases more than a century — building up significant trust and local brand loyalty with patients.</p><p>Still, many health care providers could face an uncertain future if they refuse to transform themselves, the authors warn. Digital innovators can offer hospitals and health systems technology and insights to help solve their most challenging problems.</p><p>Traditional providers and tech companies need to meld into what is sometimes called “phygital care” — the blending of the physical and digital.</p><p>A more symbiotic partnership between providers and tech companies may be what’s needed to address the clear and present challenges facing health care. This includes high costs, improving quality and increasing access for the millions of people who live hundreds of miles from the nearest hospital or don’t have a primary care doctor.</p><p>To remain financially viable and thrive in this evolving era, those who deliver care need to follow a playbook that incumbents in other fields like banking developed when their businesses were being disrupted, the authors note.</p><h2><span>3 Lessons for Thriving in the Digital Era</span></h2><h3><span>1</span> <span>|</span> Accelerate transformation.</h3><p>Providers have shown great resiliency in transforming themselves when dealing with changing reimbursement models, the pandemic and moving beyond delivering care to address issues like social determinants of health.</p><h3><span>2</span> <span>|</span> Explore mutually beneficial strategic partnerships.</h3><p>Some health systems are forming deep technology partnerships with electronic health record companies, artificial intelligence (AI), big data and other firms. Four years ago, Mayo Clinic and Google entered into a 10-year strategic partnership using Google’s cloud services and tech skills and Mayo Clinic’s care delivery and medical research expertise. Providence St. Joseph Health is working with Microsoft to use AI to ease the administrative burden on clinicians.</p><h3><span>3</span> <span>|</span> Establish digital innovation programs.</h3><p>Invest in digital health companies and incubate your own digital innovators. Providence, Boston Children’s Hospital, Mass General Brigham, Cleveland Clinic and others have followed this path with success.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 27 Feb 2024 06:00:00 -0600 Digital Engagement /sponsored-executive-dialogues/2023-09-08-/smart-hospital-journey <div> </div>header.jumbotron {display:none} <div> /* center_body */ .center_body { /*margin-top:50px;*/ /* margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2023-09/CoxProsight_SmartHospital_banner_1170x250.png" alt="Banner Image" width="1170" height="250"><div><h1>The Smart Hospital Journey</h1></div></header>/* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: .7em; } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"><div class="col-md-1"> </div><div class="col-md-10 row CntMenuBar"><a class="CntMenuSubHome" href="/education-events/aha-virtual-executive-dialogues">Executive Dialogues</a> <span class="CntMenuSubChild" id="CntMenuSubChild">The Smart Hospital Journey</span></div><div class="col-md-1"> </div></div><div class="row spacer"><div class="col-sm-3"><div><div data-target="#GatedItemModal" data-toggle="modal" data-view-context="top-level-view" title="Executive Dialogue | The Smart Hospital Journey: Hyperconnected environments for patient-centric experience"><img src="/sites/default/files/2023-09/CoxProsight_SmartHospital_cover_910x1220.jpg" alt="Executive Dialogue | The Smart Hospital Journey: Hyperconnected environments for patient-centric experience" width="100%" height="100%"></div></div></div><div class="col-sm-9 center_body">.sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; font-weight: 700; } <p class="sponsortype">Executive Dialogue</p> xxxxxx </p> --> Intro.............. </p> --><h2>Hyperconnected environments for a patient-centric experience</h2><p>Embarking on the journey to becoming a smart hospital begins with exploring what kind of experience the health system wants to provide for patients and employees and in what ways the care journey might be transformed. Faced with significant challenges to operational efficiency, patient experience and staff safety, health care executives are looking for real-time visibility and instant notifications of important changes to enhance the patient experience, improve patient workflows and alleviate some of the burden on health care workers. This executive dialogue examines how health care organizations are using data generated by smart hospitals to inform and expedite decisions, deliver more personalized care, improve visibility into resource utilization and better manage fluctuating caseloads.</p><div class="row">@media (min-width:768px){ .EDsponsorFloat{ float:right; } } @media (max-width:767px){ .EDLinkFloat{ position:relative; left:27%; } .EDsponsorFloat { text-align:center } } <div class="col-sm-6"><a class="btn btn-wide btn-primary EDLinkFloat" title="Executive Dialogue | The Smart Hospital Journey: Hyperconnected environments for patient-centric experience" data-target="#GatedItemModal" data-toggle="modal" data-view-context="top-level-view">Obtain the Report</a></div><div class="col-sm-6"><div class="EDsponsorFloat"><strong>Sponsored by: </strong><a href="https://www.coxprosight.com/" target="_blank" rel="noopener nofollow"><img src="/sites/default/files/2023-09/CoxProsight_SmartHospital_transparent_834x313.png" alt="Cox Prosight Logo" width="100%" height="100%"></a></div></div></div></div></div> .TabbedModal h3 { color: #002855; font-size: 1.4em; margin: 0px; } .TabbedModal span { display: block; } .TabbedModal span a { color: #d50032; } .TabbedModal span a:hover { color: #651d32; } .TabbedModal .sp_modalWrap .modal-body { padding: 15px; } .TabbedModal .sp_modal-parent .CalloutListItem button { padding: 5px; line-height: 1.25em; } .TabbedModal .panel-default button, .sp_modal button { background-color: #fff; /*border: solid 0px lightgrey;*/ padding: 5px; overflow: hidden; line-height: 1.25em; transition: .7s; } .TabbedModal .sp_modal-parent .CalloutListItem button:after { content: " \21A6"; float: right; display: inline-block; transform: rotate(); font-size: 20px; transition: .7s; margin-right: 5px } .TabbedModal .sp_modal-parent .sp_modalWrap .CalloutListItem button:after { content: " \2194"; float: right; display: inline-block; transform: rotate(); font-size: 20px; transition: .7s; margin-right: 5px } .TabbedModal .sp_modal-parent .CalloutListItem button:hover:after, .TabbedModal .sp_modal-parent .sp_modalWrap .CalloutListItem button:hover:after { transform: scale(1.5); transition: .7s; } .TabbedModal .sp_modal-parent .CalloutListItem button { transition: .7s; } .TabbedModal .sp_modal-parent .CalloutListItem button:hover { transform: scale(1.05); transition: .7s; } .TabbedModal .panel-default button:hover, .TabbedModal .sp_modal button:hover { background-color: lightgrey; transform: scale(1.05); transition: .7s; } .TabbedModal .sp_modal { margin: 20px auto } .TabbedModal .sp_modalWrap { border: 0px solid #fff; } .TabbedModal .sp_modalWrap img { width: 100%; } .TabbedModal .modal { position: fixed; top: 30%; left: 50%; transform: translate(-50%, -25%); width: 100%; height: 100%; /*! display: inline-block !important; */ } @media (max-width:360px) { .TabbedModal .modal { top: 30%; height: 100%; /*! display: inline-block !important; */ } } .TabbedModal .modal .close { top: .5em; } .TabbedModal .sp_modalWrap .modal-body { text-align: left; height: auto; max-height: 80vh; overflow-y: auto; padding: 15px; } .TabbedModal .modal-backdrop { opacity: 0.5 !important; } .TabbedModal .modal-dialog { width: calc(100% - 20px); max-width: 900px; height: 100px } .TabbedModal .modal-header { text-align: center; background-color: #337ab7; color: #fff; font-weight: 700; font-size: 1.5em; } .TabbedModal .modal-header a.btn { position: absolute; top: 95px; right: 15px; padding: 5px 15px; } /* .modal-header a{ position: absolute; bottom:15px; right: 15px; z-index: 100 } */ .TabbedModal .modal-dialog { overflow-y: initial !important; border: solid 2px darkgrey; height: auto; } .TabbedModal .modal-body { height: auto; max-height: 75vh; overflow-y: auto; background-color: #f6f6f6; font-size: 16px } @media (max-width:550px) { .TabbedModal .modal-header img { width: 70%; float: left; } .TabbedModal .modal-header a.btn { position: absolute; top: 65px; right: 15px; padding: 5px 15px; } } @media (max-height:360px) { .TabbedModal .modal { width: 90%; top: 10px; transform: translate(-50%, -0%); /*! display: inline-block !important; */ } .TabbedModal .modal-body { height: auto; max-height: 45vh; } } @media (max-width:990px) and (min-width:640px) { .TabbedModal .sp_modal-parent .col-md-3 { width: 33.3%; float: left } } @media (max-width:639px) and (min-width:414px) { .TabbedModal .sp_modal-parent .col-md-3 { width: 50%; float: left } } .TabbedModal p { color: #555; } .TabbedModal .modal #mktoForm_1130 { position: relative; top: 30%; left: 50%; transform: translate(-50%, -25%); width: 100%; height: 100%; } /* Marketo Over-ride */ .mktoForm .mktoFormRow:nth-child(3) { float: left; } /*Center the last row */ .mktoForm .mktoFormRow:nth-child(4) { margin-left: 15%; } .mktoForm label { font-size: 0px; width: 0px !important; } .mktoForm input { height: 30px } .mktoForm .mktoButtonRow { float: left; } .mktoForm .mktoButtonWrap { margin-left: 20px !important; } /* .mktoForm .mktoButton { background-color: #002855 !important; border: 1px solid #002855 !important; color: #fff !important; padding: 0.4em 1em; font-size: 1em; background-image: none !important; min-width: 190px; margin: 0 15px; border-radius: 4px; padding: 10px 20px; transition: all .25s ease-in-out; text-shadow: none; white-space: normal; height: 30px; font-weight: 700 } .mktoForm .mktoButton:hover { background-color: #fff !important; border: 1px solid #307fe2 !important; color: #307fe2 !important; }*/ .mktoForm .mktoClear { clear: none; } <div class="TabbedModal"><div class="modal fade in" id="GatedItemModal" role="dialog"><div class="modal-dialog"><div class="modal-content"><div class="modal-header">×The Smart Hospital Journey</div><div class="modal-body"><p class="text-align-center">Fill out the form below to get your copy today!</p>   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 3765); MktoForms2.whenReady(function(form) { if (form.getId() == 3765) { form.onSuccess(function(values, followUpUrl) { form.getFormElem().hide(); document.getElementById("successAndErrorMessages").innerHTML = "<div><p>Thank you for your interest.<\/p><a class='btn btn-wide btn-primary' data-view-context='top-level-view' href='https:\/\/www.aha.org\/system\/files\/media\/file\/2023\/09\/CoxProsight_SmartHospital_exedialogue_090823.pdf' target='_blank' rel='noopener noreferrer nofollow'>Download Your File<\/a><\/center><\/div>"; return false; }); }; }); <div id="successAndErrorMessages"> </div></div></div></div></div></div>.sp_CTA5_holder { margin-top:0px; border-bottom: solid 1px #555; padding-bottom: 50px; } .sp_CTA5_holder_last { border-bottom: solid 0px #555; } .sp_CTA5_holder >div{ overflow: auto; } .sp_CTA5_holder ul { list-style: none; /* Remove default bullets */ padding-left: 0px; /*width: calc(100% - 15%);*/ /*margin: 50px auto 0;*/ margin:auto 50px; } .sp_CTA5_holder ul li{ margin-bottom:7px; line-height: 1.5em; font-size:16px; } .sp_CTA5_holder ul li::before { content: " "; font-size: 1em; margin-right: 10px; display: inline-block; height: 12px; background-color: #9d2235; width: 12px; position: relative; top: 0px; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -o-transform: rotate(45deg); } .sp_CTA5_holder ul li{ padding-left:23px; text-indent:-23px; } .body ol>li, .body ul>li{ font-size:16px: } .sp_CTA5_holder h2 { color: #002855; /*! line-height: 2em; */ font-size: 2.15em; margin: 0 0 15px 0; /*! font-size: 30px; */ } .sp_CTA5_holder h3 { /*color: #002855;*/ line-height: 1em; /*font-size: 1.5em;*/ margin-bottom: 25px; margin-top:5px; font-size: 28px; } .sp_CTA5_section{ margin-top: 25px } .sp_CTA5_ImgShadow { /*background-color:green;*/ /* just a visual */ text-align: center } .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; } .sp_CTA5_ImgShadow img{ width: calc(100% - 35px - 15px); -webkit-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); -moz-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); position: relative; top: 75px; max-width: 490px; } @media (max-width:990px){ .sp_CTA5_ImgShadow img{ max-width: 350px;} } @media (max-width:990px){ .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; margin-right: 40px } } <div class="row spacer sp_CTA5_holder sp_CTA5_holder_last"><div class="col-md-12"><h3>10 Strategies for a Smart Connected Hospital</h3><div class="sp_CTA5_section"><ul><li><strong>Create a better work environment and experience for the care team.</strong></li><li><strong>Commit long term to upgrading and integrating siloed, legacy infrastructure systems</strong>— the electronic health record and enterprise resource planning system.</li><li><strong>Deliver value from digital systems </strong>by connecting and integrating technologies to reduce workflow complexity.</li><li><strong>Examine new technologies like artificial intelligence </strong>and machine learning to reduce documentation burden and improve personal contact with patients.</li><li><strong>Move to an automated environment </strong>in which data from smart devices integrate with smart systems to aggregate and generate insights to improve clinical outcomes.</li><li><strong>Develop bottom-up approaches that bring the front lines into the innovation circle </strong>to support the workforce.</li><li><strong>Employ electronic wayfinding </strong>to improve scheduling, throughput and the efficient use of resources.</li><li><strong>Learn from other industries on how to use and mine data </strong>to create better experiences, better engagement and better interaction.</li><li><strong>Optimize decentralized and patient-centric services beyond the hospital walls </strong>into the home, whether it’s hospital at home or telemedicine.</li><li><strong>Implement a real-time locating system (RTLS) </strong>to track and identify devices and optimize equipment use. Use RTLS with panic buttons in high-risk areas.</li></ul></div></div></div><h2>Participants</h2>/* people */ .people { margin-top: 50px; } .people img:nth-child(1) { border-radius: 200px; -moz-border-radius: 200px; -webkit-border-radius: 200px; margin-bottom: 10px; max-width:200px; /* for Transformation Talks */ display:block; /* for Transformation Talks */ margin:auto; /* for Transformation Talks */ } .people img:nth-child(1):hover { opacity: .7 } @media (max-width:991px) { .people { margin: auto; } .people p { text-align: center } } .ci_profile { margin-bottom: 30px; display: block; text-align:center /* this is for the "Executive Dialogue" page */ } @media (max-width:991px) { .ci_profile { text-align: center } } .ci_profile p { margin: 0 0 7px 0 } .ci_profile_name { font-weight: 700; font-size: 20px; } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .ci_profile_title { font-style: italic; line-height: 1.3em } .ci_profile_company { font-size: 1em; } p.ci_profile_award { font-size: .8em; text-align:center; color:#55555599; font-weight: 700 } .ci_profile_social { width: auto; } .ci_profile_social i { padding-right: 25px; font-size: 20px } .ci_profile_social a:last-of-type i { padding-right: 0px; } #ci_footer-social { font-size: 1.5em; padding-top: 0px; width: 100%; text-align: right; } @media (max-width:991px) { .ci_logo { margin-top: 25px } .ci_social p { text-align: center !important; } #ci_footer-social { text-align: center } } @media (min-width:769px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768>[class*='col-'] { -ms-flex: 3; /* IE 10 */ flex: inherit; /*flex*/ width: calc((100% / 3) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } @media (max-width:767px) and (min-width:361px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc((100% / 2) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .people .ci_profile_combined{ font-size:14px; line-height: 18px; } .people .ci_profile_combined span{ font-style: italic; } .people .ci_profile_combined:before{ content:""; border-bottom: solid 1px #55555522; display: block; clear: both; width: 85%; margin: 5PX auto 10px; } <div class="people"><div class="row rowEqual_768"><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/Capps_Ashley_300x300.jpg" alt="Ashley Capps" width="300" height="300"><p class="ci_profile_name">Ashley Capps, MSN, R.N., NEA-BC</p><p class="ci_profile_title">Vice President of Operations and Chief Nursing Officer</p><p class="ci_profile_company">Tidelands Health</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/Doyle_Craig_300x300.jpg" alt="Craig Doyle, MBA" width="300" height="300"><p class="ci_profile_name">Craig Doyle, MBA</p><p class="ci_profile_title">Vice President and Chief Information Officer</p><p class="ci_profile_company">St. Tammany Health System</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/Durbak_Ivan_300x300.jpg" alt="Ivan Durbak" width="300" height="300"><p class="ci_profile_name">Ivan Durbak</p><p class="ci_profile_title">Chief Information Officer</p><p class="ci_profile_company">BronxCare Health System</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/Ehrlich_Paul_300x300.jpg" alt="Paul Ehrlich" width="300" height="300"><p class="ci_profile_name">Paul Ehrlich, M.D., MHA</p><p class="ci_profile_title">Chief Medical Informatics Officer</p><p class="ci_profile_company">AtlantiCare</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/Marchlewski_Thomas_300x300.jpg" alt="Thomas Marchlewski" width="300" height="300"><p class="ci_profile_name">Thomas Marchlewski, MBA</p><p class="ci_profile_title">Corporate Director, Technology and Infrastructure</p><p class="ci_profile_company">AtlantiCare</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/McKendall_Mike_300x300.jpg" alt="Michael McKendall" width="300" height="300"><p class="ci_profile_name">Michael McKendall, MS, PharmD</p><p class="ci_profile_title">Vice President of Operations</p><p class="ci_profile_company">East Jefferson General Hospital</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/Milton_Kerry_300x300.jpg" alt="Kerry Milton" width="300" height="300"><p class="ci_profile_name">Kerry Milton, MSHA, R.N.</p><p class="ci_profile_title">Senior Vice President/Chief Nursing Officer</p><p class="ci_profile_company">St. Tammany Health System</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/Rondeau_Kathleen_300x300.jpg" alt="Kat Rondeau" width="300" height="300"><p class="ci_profile_name">Kat Rondeau, FACHE</p><p class="ci_profile_title">Chief Strategy Officer, CommonSpirit Health Southwest Division</p><p class="ci_profile_company">Dignity Health</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/Toups_Sharon_300x300.jpg" alt="Sharon Toups " width="300" height="300"><p class="ci_profile_name">Sharon Toups, FACHE</p><p class="ci_profile_title">Senior Vice President and Chief Operating Officer</p><p class="ci_profile_company">St. Tammany Health System</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2023-08/George_Valentine_300x300.jpg" alt="George Valentine" width="300" height="300"><p class="ci_profile_name">George Valentine, MBA</p><p class="ci_profile_title">Assistant Vice President, Cox Communications</p><p class="ci_profile_company">General Manager, Cox Prosight</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-09/Hoppszallern_Suzanna_300x300%20%282%29.jpg" alt="Suzanna Hoppszallern" width="300" height="300"><p class="ci_profile_name">Moderator:<br>Suzanna Hoppszallern</p><p class="ci_profile_title">Senior Editor</p><p class="ci_profile_company">���������� Association</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div> <img alt="xxxxx" src="/sites/default/files/2021-11/profile_placeholder_300x300.jpg"> <p class="ci_profile_name"> profile_name </p> <p class="ci_profile_title"> profile_title </p> <p class="ci_profile_company"> profile_company </p> <p class="ci_profile_combined"> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> </div> --></div></div> Moderator </h2> <div class="people"> <div class="row rowEqual_768"> <div class="col-md-4 col-sm-6 ci_profile"> <img alt="Suzanna Hoppszallern" src="/sites/default/files/2022-08/Hoppszallern_Suzanna_300x300.jpg"> <p class="ci_profile_name"> Suzanna Hoppszallern </p> <p class="ci_profile_title"> Senior Editor </p> <p class="ci_profile_company"> ���������� Association </p> </div> </div> </div> -->@media (min-width:768px){ .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px) /*Safari Fix*/; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top:30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p{ font-size:16px; } <div class="row center_callout_3invert"><div class="col-md-1"> </div><div class="col-md-10"><h2>AHA Executive Dialogue Series</h2><p>Gain insights from the C-suite and health care leaders on the most pressing issues and transformational strategies.</p><p><a class="btn btn-wide btn-primary" href="/education-events/aha-virtual-executive-dialogues" data-view-context="top-level-view">Explore the Series</a> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ </p><div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div></div><div class="col-md-1"> </div></div><div class="row"><h2>Latest Dialogues</h2><div class="feedEmbedImg">.feedEmbedImg .views-element-container { background-color: #f6f6f6;; padding: 20px } .feedEmbedImg .views-element-container h2{ margin-top:0px; color: } .feedEmbedImg .views-element-container .views-field.views-field-created{ color: } .feedEmbedImg .views-element-container .views-field.views-field-title a{ font-size: 20px; color:#002855 } .feedEmbedImg .views-element-container .views-field.views-field-body{ font-size: 16px; color:; } .feedEmbedImg .views-element-container .article.views-row { display: inline-block; transition: 1s; } .feedEmbedImg .views-element-container img{ float: left; margin-right:15px; max-width: 200px ; transition: 2s; } .feedEmbedImg .resource-block .resource-view .views-row:hover{ transform: scale(1.02); } .feedEmbedImg .resource-block .resource-view .views-row:hover img{ opacity: .6; transition: 1.5s; } .feedEmbedImg .resource-block .resource-view .views-row:hover a{ color:#307fe2; } .feedEmbedImg .feedEmbedImg .views-element-container .more-link{ font-size: 1.3em; text-align: right; } .feedEmbedImg .more-link{ text-align: right } @media (max-width:550px){ .feedEmbedImg .views-element-container img { float:unset; display: block; margin: 0 auto; max-width: 100% } .feedEmbedImg .views-field.views-field-created{ clear: both; margin-top:10px; } }  <div class="views-element-container"> <section class="top-level-view js-view-dom-id-3c5f31a9619ea3fb0c6dcff125cc7c0e84fc5dd285ff8f33fc74bf18abcaf2b0 resource-block"> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/VED_Accenture_Governance_620x381.jpg?itok=viVBuq-l" width="200" height="123" alt="VED_Accenture_Governance_620x381-image" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-10T16:11:13-06:00">Dec 10, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en">The Resilient Health System Operating Model</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Health system leaders are building a robust governance and resilient operating model to transform health care delivery models for the future.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/KnowEx_RI_RevenueCycle_620x381_rev1.jpg?itok=42C41VMq" width="200" height="123" alt="KnowEx_RI_RevenueCycle_620x381_rev1" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-05T14:26:53-06:00">Dec 5, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en">Optimize Your Hospital’s Revenue Cycle for Efficient, Patient-Centered Operations</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Optimizing hospital’s revenue cycle for efficient, patient-centered operations and enhancing critical KPIs using AI and robotic process automation.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-11/VED_PatientPoint_Engagement_620x381.jpg?itok=dHKIfRK6" width="200" height="123" alt="PatientPoint_Engagement_620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-11-13T15:51:45-06:00">Nov 13, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Empowering patient engagement and leveraging customized communication and education via digital technologies to improve health and reduce disparities.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-10/KnowEx_CorroHealthh_Medicaid_620x381.jpg?itok=HS9Y48c8" width="200" height="123" alt="KnowEx_CorroHealth_Medicaid" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-10-29T15:17:14-05:00">Oct 29, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en">Aligning Payers and Partners for Value-based Care</a></span> </div><div class="views-field views-field-body"> <div class="field-content">As value-based care models grow, hospitals, providers and payers need to align goals and incentives to improve patient outcomes and reduce costs.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-09/Iris-Telehealth-banner-620x381.jpg?itok=QQ9C-7Mp" width="200" height="123" alt="Iris-Telehealth-banner-620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-09-25T14:49:38-05:00">Sep 25, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en">Transforming the Behavioral Health Journey</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Transforming the behavioral health journey with strategic initiatives to build a sustainable and coordinated behavioral health services continuum.</div> </div></div> </div> </div> <div class="more-link"><a href="/aha-knowledge-exchange-archive">View All: AHA Knowledge Exchange</a></div> </section> </div> </div></div> Tue, 05 Sep 2023 00:03:42 -0500 Digital Engagement /aha-center-health-innovation-market-scan/2023-07-11-4-principles-guide-your-digital-health-strategy <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="4 Principles to Guide Your Digital Health Strategy. A player moves a pawn on a board with a circuit board pattern on it and many other pawns on the board." data-entity-type="file" data-entity-uuid="428afdb1-db1c-4b20-8dde-693223715796" src="/sites/default/files/inline-images/4-Principles-to-Guide-Your-Digital-Health-Strategy.png" width="620" height="381"></p> <p>Digital health strategy has taken on greater importance as providers work to meet rising consumer expectations.</p> <p>Yet even after the many digital front-door improvements health care organizations made during the pandemic to make it easier for consumers to access and schedule care, it appears more work needs to be done. That’s a key finding from a recent <a href="https://www.experian.com/content/dam/noindex/na/us/healthcare/state-patient-access-2023.pdf" target="_blank" title="Experian Health Report 2023 The State of Patient Access: The Digital Front Door">Experian Health survey</a> of more than 1,200 providers and consumers.</p> <h2><span>Identifying Opportunities for Improvement</span></h2> <p>Only 17% of patients and 27% of providers say the experience of accessing health care digitally is better today. Most respondents on both sides say the experience is about the same or worse over the past 12 to 24 months. Interestingly, more providers than patients view access as being worse (47% to 21%).</p> <p>Seeing a doctor quickly and finding appointments that fit their schedule are the top consumer concerns, while providers overwhelmingly (87%) cited lower staffing levels that impact service as their greatest pain point.</p> <p>Bridging this gap to improve access and other areas of consumer experience to a great extent will depend on how effectively providers engage their communities in their digital strategy, notes a recent <a href="https://www.shsmd.org/resources/engaging-your-community-your-digital-strategy-its-all-about-human-centered-design" target="_blank" title="SHSMD: Engaging Your Community in Your Digital Strategy: It’s All About Human-Centered Design 2022 Executive Insights">Executive Insights report</a> from the <a homepage href="https://www.shsmd.org/" target="_blank" title=":SHSMD">AHA’s Society for Health Care Strategy & Market Development</a>.</p> <p>A panel discussion with marketing and strategy leaders from 13 health systems and Gozio Health explored best practices, successes and challenges to engage communities in a digital strategy to maximize success.</p> <h2><span>4 Keys to Community Engagement</span></h2> <h3><span>1</span> <span>|</span> Hardwire human-centered design (HCD) into your approach.</h3> <p>Start with the consumers’ needs and wants in mind vs. what you want to tell them, which can result in incorrect assumptions. This will result in a digital strategy that provides greater value for consumers.</p> <h4>Key Takeaway</h4> <p>Embed HCD in your health system’s culture. Elicit feedback from the people you serve. Demonstrate a willingness to hear what is broken and pilot new initiatives slowly so you can make course corrections along the way.</p> <h3><span>2</span> <span>|</span> Extend the human touch in care coordination.</h3> <p>Help consumers find the appropriate care that is unique to them as they move through their health care journey. It’s the human touch that says, “Let me schedule that for you.” Care coordination helps to retain referrals after an interaction, lowers costs and reduces inefficiencies while unclogging the system.</p> <h4>Key Takeaway</h4> <p>Improving access points can be a game-changer, notes Ryan Nagdeman, associate vice president of marketing communications at RUSH University Medical Center, Chicago. Engage patients in the office or through digital touch points — before, during or after virtual, urgent care or on-site appointments. “We want to have somebody — or artificial intelligence (AI) — look in the record and say, ‘I see you’ve been referred for this. Can I help schedule that for you now?’” he said.</p> <h3><span>3</span> <span>|</span> Seek diverse inputs to achieve health equity.</h3> <p>In assessing consumer perceptions of your digital engagement touch points, solicit as many diverse inputs as possible rather than relying on the same types of people continuously. Reaching underserved populations often takes more time, money and creative thinking, but these investments are worth making.</p> <h4>Key Takeaway</h4> <p>Partner with trusted community advisers who can help build bridges and connect health care resources and education to those who need it most. After learning during the pandemic that digital literacy was an issue for many patients, The Ohio State University Wexner Medical Center partnered with a community group to secure a grant to send teams of medical school and health science students into the community with computer tablets to teach people how to access their medical records online and schedule medical appointments.</p> <h3><span>4</span> <span>|</span> Improve data governance and customer-relationship management.</h3> <p>Health care marketing experts are working to elevate relationship management to the level of other fields so that the consumer experience reflects service levels people experience in other aspects of their lives. Using AI to automate appointment reminders and follow-up information for current or prospective patients can improve care coordination. Partnering with physicians and other stakeholders is vital to give them the confidence to support digital transformation in areas like online scheduling.</p> <h4>Key Takeaway</h4> <p>Carefully analyze how your digital solutions affect patients and whether they truly meet consumer needs and expectations. In journey mapping its breast health services, Virtua Health explained to a panel that included members of the community how patients are able to see a breast surgeon within 48 hours. One patient spoke up, noting what that meant to her: “For me, that’s not 48 hours, that’s 10,000 moments of terror.” “We redesigned everything we were doing after that,” said Ryan Younger, Virtua’s vice president of marketing.</p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 11 Jul 2023 06:15:00 -0500 Digital Engagement /education-events/health-system-leaders-share-their-digital-transformation-success <p><strong>Health System Leaders Share Their Digital Transformation Success </strong><br /> <em>How 3 Health Systems Improved Efficiency, Staff Shortages, and Patient Throughput </em></p> <p><strong>Tuesday, February 14, 2023 </strong><br /> <em>1 - 2 p.m. Eastern; noon - 1 p.m. Central; 10 - 11 a.m. Pacific  </em> </p> <div class="webreplay"> .webreplay{ border: solid 2px #777; padding: 15px 5px; margin: 0 0 10px 15px; } @media (min-width:360px){ .webreplay{ min-width: 290px; float: right; } } <h2><small>On-demand Webinar</small></h2>   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 2984);</div> <p>This webinar will feature a variety of health system leaders as they share their digital health success stories. These digital health change agents will share different use cases and their tried and proven strategies for identifying and selecting suitable digital health investments to improve the end-to-end patient experience significantly and concurrently optimize health care operations. You’ll learn how successful digital strategies can help improve clinical burnout and staff shortages and how artificial intelligence (AI) is being leveraged in outpatient workflows for efficiency and increased patient throughput.  </p> <p><strong>Attendees Will Learn: </strong></p> <ul> <li>How successful digital health initiatives are making the most significant impact in combatting care team burnout and shortages. </li> <li>How AI is being leveraged to ensure that outpatient clinical resources are used efficiently and to increase patient throughput. </li> <li>About the digital investments that deliver exceptional end-to-end experiences and proven ROI.  </li> </ul> <p><strong>Speakers:</strong> </p> <p>Amber Fencl <br /> <em>SVP Digital Health Engagement & Chief Digital Health Officer </em><br /> <strong>Novant Health </strong></p> <p>Pete Wiley  <br /> <em>Director of Digital Innovation </em><br /> <strong>Cooper University Healthcare  </strong></p> <p>Nate Gagne <br /> <em>Chief Financial Officer </em><br /> <strong>Tufts Medicine Integrated Network</strong></p> <p>Adeel Malik <br /> <em>CEO </em><br /> <strong>Clearstep</strong> <br />  </p> Tue, 14 Feb 2023 14:33:29 -0600 Digital Engagement /sponsored-executive-dialogues/2023-01-12-/engaging-your-community-your-digital-strategy <div> </div>header.jumbotron {display:none} <div> /* center_body */ .center_body { /*margin-top:50px;*/ /* margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2023-01/Gozio_EngagingCommunity_SHSMD_exedialogue_1170x250_banner.png" alt="Banner Image" width="1170" height="250"><div><h1>Engaging Your Community In Your Digital Strategy</h1></div></header>/* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: .7em; } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"><div class="col-md-1"> </div><div class="col-md-10 row CntMenuBar"><a class="CntMenuSubHome" href="/education-events/aha-virtual-executive-dialogues">Executive Dialogues</a> <span class="CntMenuSubChild" id="CntMenuSubChild">Engaging Your Community In Your Digital Strategy</span></div><div class="col-md-1"> </div></div><div class="row spacer"><div class="col-sm-3"><div><a href="/system/files/media/file/2023/01/Gozio_EngagingCommunity_SHSMD_exedialogue_Jan2023.pdf" target="_blank"><img src="/sites/default/files/2023-01/Gozio_EngagingCommunity_SHSMD_exedialogue_coverimage.png" alt="Executive Dialogue | Engaging Your Community In Your Digital Strategy: It’s all about human-centered design" width="100%" height="100%"></a></div></div><div class="col-sm-9 center_body">.sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; font-weight: 700; } <p class="sponsortype">Executive Dialogue</p><h2>It’s all about human-centered design</h2><p>The intent of a well-developed digital strategy is to attract and engage consumers. “Consumers” means everyone — not just patients: from at-risk populations still outside the health system to employees and more. How can we ensure our digital strategy meets the needs of our community and ensure engagement once solutions are launched to meet those needs? In conjunction with the 2022 Society for Health Care Strategy & Market Development (SHSMD) Connections annual conference, marketing and strategy executives gathered near Washington, D.C., this fall to discuss best practices, successes and challenges in engaging our communities in digital strategy to maximize success.</p><div class="row">@media (min-width:768px){ .EDsponsorFloat{ float:right; } } @media (max-width:767px){ .EDLinkFloat{ position:relative; left:27%; } .EDsponsorFloat { text-align:center } } <div class="col-sm-6"><a class="btn btn-wide btn-primary EDLinkFloat" href="/system/files/media/file/2023/01/Gozio_EngagingCommunity_SHSMD_exedialogue_Jan2023.pdf" title="Executive Dialogue | Engaging Your Community In Your Digital Strategy: It’s all about human-centered design" data-view-context="top-level-view">Download the Report</a></div><div class="col-sm-6"><div class="EDsponsorFloat"><strong>Sponsored by: </strong><a href="https://www.goziohealth.com/" target="_blank" rel="noopener nofollow"><img src="/sites/default/files/2023-01/Gozio_logo_486x300.png " alt="Gozio Logo" width="100%" height="100%"></a></div></div></div></div></div>.sp_CTA5_holder { margin-top:0px; border-bottom: solid 1px #555; padding-bottom: 50px; } .sp_CTA5_holder_last { border-bottom: solid 0px #555; } .sp_CTA5_holder >div{ overflow: auto; } .sp_CTA5_holder ul { list-style: none; /* Remove default bullets */ padding-left: 0px; /*width: calc(100% - 15%);*/ /*margin: 50px auto 0;*/ margin:auto 50px; } .sp_CTA5_holder ul li{ margin-bottom:7px; line-height: 1.5em; font-size:16px; } .sp_CTA5_holder ul li::before { content: " "; font-size: 1em; margin-right: 10px; display: inline-block; height: 12px; background-color: #9d2235; width: 12px; position: relative; top: 0px; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -o-transform: rotate(45deg); } .sp_CTA5_holder ul li{ padding-left:23px; text-indent:-23px; } .body ol>li, .body ul>li{ font-size:16px: } .sp_CTA5_holder h2 { color: #002855; /*! line-height: 2em; */ font-size: 2.15em; margin: 0 0 15px 0; /*! font-size: 30px; */ } .sp_CTA5_holder h3 { /*color: #002855;*/ line-height: 1em; /*font-size: 1.5em;*/ margin-bottom: 25px; margin-top:5px; font-size: 28px; } .sp_CTA5_section{ margin-top: 25px } .sp_CTA5_ImgShadow { /*background-color:green;*/ /* just a visual */ text-align: center } .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; } .sp_CTA5_ImgShadow img{ width: calc(100% - 35px - 15px); -webkit-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); -moz-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); position: relative; top: 75px; max-width: 490px; } @media (max-width:990px){ .sp_CTA5_ImgShadow img{ max-width: 350px;} } @media (max-width:990px){ .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; margin-right: 40px } } <div class="row spacer sp_CTA5_holder sp_CTA5_holder_last"><div class="col-md-12"><h3>Health care marketing experts agree that an effective digital strategy for engaging our communities involves a deliberate focus on:</h3><div class="sp_CTA5_section"><ul><li><strong>Human-centered design (HCD). </strong>HCD means starting with the consumer’s needs and wants in mind rather than starting with what we want to tell consumers, which can result in incorrect assumptions.</li><li><strong>Care coordination. </strong>Care coordination helps retain referrals after an interaction, decreases costs and wasted resources, and helps unclog the system.</li><li><strong>Health equity. </strong>Marketing teams need to solicit as diverse inputs as possible rather than relying on the same types of people over and over again.</li><li><strong>Better data governance and CRM that spans the continuum of care. </strong>There is a need for tools to track and serve a patient’s health care journey from beginning to end — while trying to avoid overwhelming and confusing consumers with too many apps.</li></ul></div></div></div><p class="ci_profile_company">���������� Association</p>Moderator</h2> <div class="people"> <div class="row rowEqual_768"> <div class="col-md-4 col-sm-6 ci_profile"> <img alt="Suzanna Hoppszallern" src="/sites/default/files/2022-08/Hoppszallern_Suzanna_300x300.jpg"> <p class="ci_profile_name">Suzanna Hoppszallern</p> <p class="ci_profile_title">Senior Editor</p> <p class="ci_profile_company">���������� Association</p> </div> </div> </div>--> <img alt="xxxxx" src="/sites/default/files/2021-11/profile_placeholder_300x300.jpg"> <p class="ci_profile_name">profile_name</p> <p class="ci_profile_title">profile_title</p> <p class="ci_profile_company">profile_company</p> <p class="ci_profile_combined">profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div> </div> -->profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>-->@media (min-width:768px){ .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px) /*Safari Fix*/; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top:30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p{ font-size:16px; } <div class="row center_callout_3invert"><div class="col-md-1"> </div><div class="col-md-10"><h2>AHA Executive Dialogue Series</h2><p>Gain insights from the C-suite and health care leaders on the most pressing issues and transformational strategies.</p><p><a class="btn btn-wide btn-primary" href="/education-events/aha-virtual-executive-dialogues" data-view-context="top-level-view">Explore the Series</a> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ </p><div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div></div><div class="col-md-1"> </div></div><div class="row"><h2>Latest Dialogues</h2><div class="feedEmbedImg">.feedEmbedImg .views-element-container { background-color: #f6f6f6;; padding: 20px } .feedEmbedImg .views-element-container h2{ margin-top:0px; color: } .feedEmbedImg .views-element-container .views-field.views-field-created{ color: } .feedEmbedImg .views-element-container .views-field.views-field-title a{ font-size: 20px; color:#002855 } .feedEmbedImg .views-element-container .views-field.views-field-body{ font-size: 16px; color:; } .feedEmbedImg .views-element-container .article.views-row { display: inline-block; transition: 1s; } .feedEmbedImg .views-element-container img{ float: left; margin-right:15px; max-width: 200px ; transition: 2s; } .feedEmbedImg .resource-block .resource-view .views-row:hover{ transform: scale(1.02); } .feedEmbedImg .resource-block .resource-view .views-row:hover img{ opacity: .6; transition: 1.5s; } .feedEmbedImg .resource-block .resource-view .views-row:hover a{ color:#307fe2; } .feedEmbedImg .feedEmbedImg .views-element-container .more-link{ font-size: 1.3em; text-align: right; } .feedEmbedImg .more-link{ text-align: right } @media (max-width:550px){ .feedEmbedImg .views-element-container img { float:unset; display: block; margin: 0 auto; max-width: 100% } .feedEmbedImg .views-field.views-field-created{ clear: both; margin-top:10px; } }  <div class="views-element-container"> <section class="top-level-view js-view-dom-id-183ad2cb10c99abce0c9ecbe1151014931973638e26d1c7db809f4b83f10adaa resource-block"> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/VED_Accenture_Governance_620x381.jpg?itok=viVBuq-l" width="200" height="123" alt="VED_Accenture_Governance_620x381-image" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-10T16:11:13-06:00">Dec 10, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en">The Resilient Health System Operating Model</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Health system leaders are building a robust governance and resilient operating model to transform health care delivery models for the future.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/KnowEx_RI_RevenueCycle_620x381_rev1.jpg?itok=42C41VMq" width="200" height="123" alt="KnowEx_RI_RevenueCycle_620x381_rev1" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-05T14:26:53-06:00">Dec 5, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en">Optimize Your Hospital’s Revenue Cycle for Efficient, Patient-Centered Operations</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Optimizing hospital’s revenue cycle for efficient, patient-centered operations and enhancing critical KPIs using AI and robotic process automation.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-11/VED_PatientPoint_Engagement_620x381.jpg?itok=dHKIfRK6" width="200" height="123" alt="PatientPoint_Engagement_620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-11-13T15:51:45-06:00">Nov 13, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Empowering patient engagement and leveraging customized communication and education via digital technologies to improve health and reduce disparities.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-10/KnowEx_CorroHealthh_Medicaid_620x381.jpg?itok=HS9Y48c8" width="200" height="123" alt="KnowEx_CorroHealth_Medicaid" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-10-29T15:17:14-05:00">Oct 29, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en">Aligning Payers and Partners for Value-based Care</a></span> </div><div class="views-field views-field-body"> <div class="field-content">As value-based care models grow, hospitals, providers and payers need to align goals and incentives to improve patient outcomes and reduce costs.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-09/Iris-Telehealth-banner-620x381.jpg?itok=QQ9C-7Mp" width="200" height="123" alt="Iris-Telehealth-banner-620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-09-25T14:49:38-05:00">Sep 25, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en">Transforming the Behavioral Health Journey</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Transforming the behavioral health journey with strategic initiatives to build a sustainable and coordinated behavioral health services continuum.</div> </div></div> </div> </div> <div class="more-link"><a href="/aha-knowledge-exchange-archive">View All: AHA Knowledge Exchange</a></div> </section> </div> </div></div> Thu, 12 Jan 2023 14:19:30 -0600 Digital Engagement /news/headline/2022-12-08-aha-releases-guide-digital-workforce-solutions <p>A new report from AHA’s <a href="/workforce-home" target="_blank">Strengthening the Health Care Workforce series</a> offers frameworks and insights to help health care leaders identify and implement digital workforce solutions. <a href="https://sponsors.aha.org/HFC-Gen-7622-AVIA-Health-Report-2022_HFC-2023-AVIA-Healths-New-Report-LP.html" target="_blank">Download the report</a>, produced in partnership with AVIA Health.</p> Thu, 08 Dec 2022 14:48:49 -0600 Digital Engagement /aha-center-health-innovation-market-scan/2022-08-23-why-general-catalyst-doubling-down-health-care <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="Why General Catalyst Is Doubling Down on Health Care Investments. Three buildings of increasing size with an upward pointing arrow overlaid on them. A business person's arm is shown holding up a magnifying glass to the top of the tallest building and blue hospital cross is visible." data-entity-type="file" data-entity-uuid="07383170-01d2-465f-bf63-3c16c4e6aa5b" src="/sites/default/files/inline-images/Why-General-Catalyst-Is-Doubling-Down-on-Health-Care-Investments.jpg" width="620" height="381"></p> <p><a href="https://www.generalcatalyst.com" target="_blank" title="General Catalyst homepage">General Catalyst</a>, the 22-year-old Cambridge, Massachusetts-based venture capital (VC) firm, has been a contrarian of late in the health care investment community. While many VCs in the first half of 2022 have been pulling back on investments, particularly in the digital health sector, General Catalyst has been doubling down.</p> <p>Roughly a year after closing its first $600 million health care fund, the firm last month launched its $670 million <a href="https://www.generalcatalyst.com/gcamplified/introducing-health-assurance-fund-ii-the-next-chapter-in-the-digital-transformation-of-healthcare" target="_blank" title="General Catalyst Introducing Health Assurance Fund II: The Next Chapter in the Digital Transformation of Healthcare">Health Assurance Fund II</a>, focusing on health system partnerships. Meanwhile, General Catalyst continues to build its bench of investors, expert advisers and health system partners.</p> <p>The latest addition: Marc Harrison, M.D., president and CEO of Intermountain Healthcare, will run its investment platform. He joins Daryl Tol, the former CEO of Altamonte Springs, Florida-based Advent Health, who in June became General Catalyst’s head of health assurance, and Stephen Klasko, M.D., the former Jefferson Health CEO who was named executive-in-residence in February.</p> <h2>A Return to Fundamentals</h2> <p>All of which begs the question: What’s General Catalyst’s underlying health care strategy and why is it so optimistic about health care’s future?</p> <p>Company leaders see a bright side to the market downturn that has led to layoffs and cutbacks at some major tech companies. This has led more companies to focus on fundamentals and discipline that many people had forgotten, Hemant Taneja, General Catalyst managing partner, recently told <a href="https://www.forbes.com/sites/katiejennings/2022/07/20/defying-pullback-in-investments-general-catalyst-launches-670-million-healthcare-fund/?sh=7390ff486b07" target="_blank" title="Forbers: Defying Pullback In Investments, General Catalyst Launches $670 Million Healthcare Fund">Forbes</a>.</p> <p>Venture investments in digital health startups have slowed sharply in the first half of 2022. VCs deployed $17.6 billion in the first half of this year, a 40% decrease from the same period last year, according to <a href="https://www.cbinsights.com/research/report/venture-trends-q2-2022/" target="_blank" title="CB Insights: State of Venture Q2’22 Report.">CB Insights</a>. Digital health exit activity has virtually ground to a halt in the first half, notes a <a href="https://rockhealth.com/insights/h1-2022-digital-health-funding-two-sides-to-every-correction/" target="_blank" title="Rock Health: H1 2022 digital health funding: Two sides to every correction">Rock Health report</a>. No companies went public in the first six months of 2022 after 23 public market exits in 2021.</p> <p>Nevertheless, Chris Bischoff, managing director who oversees General Catalyst’s global health care strategy, is bullish about the opportunity to build companies that are more intentional and that are laser-focused on closing gaps in care and encouraging management teams to concentrate on their core business.</p> <p>In digital health, the company is looking to repeat the success it had with the chronic disease management firm Livongo. It’s now focused on technology that can help underserved communities, underserved conditions like musculoskeletal disorders, clinical workflows and data exchange infrastructure.</p> <p>Another aspect of General Catalyst’s efforts to spur more rapid transformation in the field includes partnering startups directly with health care systems. The firm incubated the patient engagement software company <a href="https://tendo.com/" target="_blank" title="Tendo Systems homepage">Tendo Systems</a> with <a href="https://www.globenewswire.com/news-release/2021/10/18/2315983/0/en/General-Catalyst-and-Jefferson-Health-Announce-Innovation-Partnership.html" target="_blank" title="GlobeNewswire: General Catalyst and Jefferson Health Announce Innovation Partnership">Jefferson Health</a> in Philadelphia, with the health system serving as an investor and the first design customer. General Catalyst also has strategic partnerships with <a href="https://hcahealthcare.com/" target="_blank" title="HCA Healthcare homepage">HCA Healthcare</a> and <a href="https://intermountainhealthcare.org/" target="_blank" title="Intermountain Healthcare homepage">Intermountain Healthcare</a>.</p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 23 Aug 2022 06:00:00 -0500 Digital Engagement