/ en Sat, 26 Apr 2025 00:01:51 -0500 Tue, 01 Apr 25 11:41:00 -0500 /concord/case-studies/thyme-care <div></div><div> /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ .Banner_Title_Overlay_Bar h1 { color: #fff; background-color: rgba(255, 255, 255, .0); box-shadow: none; } @media (max-width:530px){ .Banner_Title_Overlay_Bar h1 { background-color:#000; } } <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2023-06/Concord_Investing_banner1_1170x250.jpg" alt="Banner Image" width="1168" height="250"><div><h1>Transforming the Cancer Care Experience</h1></div></header></div><div class="raw-html-embed"> /* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: 11.2px; } .CntMenuSub a{ text-decoration:none } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } /* if includes a logo */ @media (min-width:361px){ .CntMenuSub.CntMenuSubLogo .CntMenuBar{ margin-top: 10px; float: left; width: calc(100% - 425px); } } @media (max-width:767px) and (min-width:361px){ .CntMenuSub.CntMenuSubLogo .CntMenuBar{ float: left; width: calc(100% - 0px); } .CntMenuSub.CntMenuSubLogo img{ width: auto; } } /* // */ .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"> <div class="col-md-1">   </div> <div class="col-md-10 row CntMenuBar"> <a class="CntMenuSubHome" id="CntMenuSubHome"></a> <a class="CntMenuSubParent" id="CntMenuSubParent" href="./"></a> <span class="CntMenuSubChild" id="CntMenuSubChild"></span> </div> <div class="col-md-1">   </div> </div> var url = window.location.pathname; var path = url.split('/').slice(-3, 2).join('/'); var pathreplace = path.replace(/-/g, " "); document.getElementById("CntMenuSubHome").innerHTML =(pathreplace); var url = window.location.pathname; var path = url.split('/').slice(-2, 3).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParent").innerHTML =(pathreplace2); var url = window.location.pathname; var path = url.split('/').slice(1, 2).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParentOnly").innerHTML =(pathreplace2); var y = document.getElementsByTagName("h1"); document.getElementById("CntMenuSubChild").innerHTML = y[0].innerHTML; </div><div class="row sp_Resource1"> .sp_Resource1 { /*padding: 25px 0 0px 0;*/ } .sp_Resource1 h2 { margin-top: 0px; } .sp_Resource1 h3 { margin: 10px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .sp_Resource1 h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 15px 0 } .sp_Resource1 p, .sp_Resource1 ul li { font-size: 16px; } .sp_Resource1_holder { background-color: ; padding: 0; overflow: auto } .sp_Resource1 .sp_Resource1_holder img { margin: auto; display: block; box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -webkit-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -moz-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); } @media (max-width:767px) { .sp_Resource1 .sp_Resource1_holder img { width: 100%; max-width: 150px; } } .sp_Resource1 .btn { margin-top: 20px; } .sp_Resource1_holder h2 span { color: #d50032; display: block; position: relative; font-size: .8em; } <div class="col-md-10 col-md-offset-1 sp_Resource1_holder"><div class="text-align-center col-sm-4 col-md-3"><a href="https://20041330.fs1.hubspotusercontent-na1.net/hubfs/20041330/Thyme%20Care%202024%20Impact%20Report.pdf?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2025&utm_content=casestudy" target="_blank" title="Thyme Care’s Impact Report on Improving the Cancer Care Journey"><img src="/sites/default/files/2025-04/thyme_care_cancer-care-journey_impact-report-247x320.jpg" alt="Cover image" width="247" height="320"></a> </div><div class="col-sm-8 col-md-9"> Scan </h3> --><h2><span>Case Study</span> <a href="https://20041330.fs1.hubspotusercontent-na1.net/hubfs/20041330/Thyme%20Care%202024%20Impact%20Report.pdf?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2025&utm_content=casestudy" target="_blank" title="Thyme Care’s Impact Report on Improving the Cancer Care Journey">Thyme Care’s Impact Report on Improving the Cancer Care Journey</a></h2><p>Thyme Care’s Impact Report showcases their 2024 key outcomes in oncology care, highlighting powerful data on cost reduction, acute care utilization, social barriers, and member experience. This free resource helps organizations understand how Thyme Care’s comprehensive, value-based approach can meaningfully improve care quality, lower costs, and enhance the patient experience.</p><p><a class="btn btn-wide btn-primary" href="https://20041330.fs1.hubspotusercontent-na1.net/hubfs/20041330/Thyme%20Care%202024%20Impact%20Report.pdf?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2025&utm_content=casestudy" target="_blank" title="Thyme Care’s Impact Report on Improving the Cancer Care Journey"><span>Read Case Study</span></a><span> </span></p></div></div><div class="col-md-1"> </div></div> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div><div class="row spacer"><div class="col-sm-8 col-md-offset-2"><div><a href="https://www.thymecare.com/oncologygroups?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2025&utm_content=casestudy" target="_blank" title="Thyme Care"><img src="/sites/default/files/2025-04/thyme-care-logo-834x313.jpg" alt="Thyme Care logo" width="417" height="157"></a><h3><a href="https://www.thymecare.com/oncologygroups?utm_source=aha&utm_medium=web&utm_campaign=aha-concord-portcos&utm_term=2025&utm_content=casestudy" target="_blank" title="Thyme Care">Thyme Care</a></h3><p>Thyme Care is the leading value-based care enabler, collaborating with providers and payers to transform the experience and outcomes for cancer patients. By combining a technology-enabled Care Team and a partnership with 1000+ oncologists, Thyme Care creates a collaborative care model that supports patients with cancer while reducing the total cost of care.</p><p>If you would like to learn more about Thyme Care visit <a href="https://www.thymecare.com">Thymecare.com</a> or <a href="mailto:michele@thymecare.com?subject=I%20would%20like%20to%20learn%20more%20about%20your%20solution&body=I%20would%20like%20to%20learn%20more%20about%20the%20work%20your%20company%20is%20doing%20with%20hospitals%20and%20health%20care%20providers." title="Contact Michele Lee">contact Michele Lee</a>.</p></div></div></div> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div> Tue, 01 Apr 2025 11:41:00 -0500 Patient Journey /2025-01-28-3-top-takeaways-health-care-2025-forecasts <div class="container"><div class="row"><div class="col-md-8"><p><img src="/sites/default/files/inline-images/3-Top-Takeaways-from-Health-Care-2025-Forecasts.png" data-entity-uuid="1c55b35f-0a86-42f4-8bb6-0f2e68401b7b" data-entity-type="file" alt="3 Top Takeaways from Health Care 2025 Forecasts. A pair of hands holding a globe that displays the words, "2025 Forecast."" width="100%" height="100%"></p><p>Three things are certain in this world: death, taxes and health care predictions for 2025. Each year we review a slew of health care outlooks and, after sifting through them, here are a few of the more interesting hypotheses.</p><h2><span><img src="/sites/default/files/inline-images/Address-workforce-challenges-and-strengthen-core-business-technologies-icon.png" data-entity-uuid="db2deb57-cb3b-41f6-9952-dd0f7bd8413c" data-entity-type="file" alt="Address workforce challenges and strengthen core business technologies.icon." width="524" height="612" class="align-left">1</span> <span>|</span> Address workforce challenges and strengthen core business technologies.</h2><p>Workforce will continue to be a key focus for hospitals and health systems. More than half (58%) of health system executives expect workforce challenges, such as talent shortages, retention issues and the need for upskilling to influence their organizational strategies in 2025, according to <a href="https://www2.deloitte.com/us/en/insights/industry/health-care/life-sciences-and-health-care-industry-outlooks/2025-us-health-care-executive-outlook.html" target="_blank" title="Deloitte Life Sciences & Health Care: 2025 US health care outlook">Deloitte’s 2025 U.S. Health Care Outlook</a>.</p><p>While workforce challenges remain a top concern, the urgency has decreased compared to two years ago when 85% of executives cited these issues during a substantial exodus of clinical staff, as noted in previous Deloitte U.S. health care outlook surveys. Despite this, many health systems still face clinical talent shortages, clinician burnout and rising labor costs. In 2025, health system leaders have an opportunity to rebuild trust and restore a sense of meaning, value and purpose in their employees’ job.</p><h3>Takeaway</h3><p>The report suggests health care leaders can:</p><ul><li><strong>Redesign work teams.</strong> Health systems can establish comprehensive interdisciplinary care teams, provide curated training programs and map out new career paths for their staff to enhance employees’ connection to the organization and acknowledge their important roles.</li><li><strong>Invest in cost-saving technologies.</strong> According to the Deloitte workforce technology study, generative AI and automation technologies can cut in half the amount of time revenue cycle staff spend on mundane tasks and give bedside nurses 20% more time to spend on direct patient care. Health systems should consider leveraging these technologies and exploring new work modalities, such as virtual nursing, to enable remote work possibilities for clinical staff.</li><li><strong>Prioritize equity in design.</strong> All technology and operational investments and implementation projects at health systems should help ensure equitable access, experience and impact for all users — consumers, clinicians and administrative staff. Understanding the needs and impacts of different populations from a technology or operational change and intentionally designing to meet those needs or mitigate those impacts can help ensure broader adoption.</li></ul><h2><span><img src="/sites/default/files/inline-images/Getting-upstream-of-patient-burnout-is-critical-icon_0.png" data-entity-uuid="b8f8e55e-8c12-41f1-a3b9-d4a503dddab7" data-entity-type="file" alt="Getting upstream of patient burnout is critical icon." width="524" height="612" class="align-left">2</span> <span>|</span> Getting upstream of patient burnout is critical.</h2><p>Many patients who live with chronic disease face symptoms of burnout that can lead to detrimental disengagement from their care, notes a <a href="https://medcitynews.com/2025/01/will-2025-be-the-year-of-patient-burnout/" target="_blank" title="MedCity News: Will 2025 Be the Year of Patient Burnout?">recent essay</a> by Tony Vahedian, CEO of CCS, a provider of clinical programs and home-delivered medical supplies for those living with diabetes or other chronic conditions.</p><p>The coming year will be a critical time for providers and payers to focus on this issue and find ways to provide care in a coordinated and personalized manner, he explained. Diabetes, for example, is a disease of overwhelming, nonstop decision-making, requiring people to stay one step ahead of countless factors each day, including diet and exercise, medications, device readings, doctors’ appointments, insurance coverage and more. Add the usual stressors of family, work and socializing, and it’s a recipe for burnout, also known as “diabetes distress,” which affects 30%-40% of <a href="https://www.niddk.nih.gov/health-information/professionals/diabetes-discoveries-practice/diabetes-distress-and-depression?#:~:text=Diabetes%20distress%20is%20much%20more,of%20diabetes%20distress%20over%20time." target="_blank" title="National Institute of Diabetes and Digestive and Kidney Diseases Diabetes Discoveries & Practice Blog: Diabetes Distress and Depression">people with diabetes</a>.</p><h3>Takeaway</h3><p>A key step will be to bring together stakeholders this year to help providers and payers better understand how a person’s ability to engage in self-care and collaborative care can be tied to their level of physical, emotional and administrative distress in coping with the disease day to day. The challenge will be to better understand how to develop proactive, person-centered solutions that address the root causes of distress before they lead to detrimental disengagement.</p><h2><span><img src="/sites/default/files/inline-images/Heres-where-AI-will-make-a-tangible-impact-icon.png" data-entity-uuid="cb49796e-b85c-48a0-9f28-ea1c0f762bd1" data-entity-type="file" alt="Here's where AI will make a tangible impact icon." width="524" height="612" class="align-left">3</span> <span>|</span> Here's where AI will make a tangible impact.</h2><p>Look for the dust to begin to settle around the hype and grandiose promises regarding artificial intelligence in health care and gen AI, notes a <a href="https://assets.contenthub.wolterskluwer.com/api/public/content/2564626-wolters-kluwer-health-2025-predictions-report-pdf-ca08967512?v=cb72af70" target="_blank" title="Wolters Kluwer Health 25 for '25 expert predictions report: Driving momentum in healthcare technology amid dramatic change">Wolters Kluwer Health forecast</a>.</p><p>The top three growth AI areas to watch include improving workflows, enhancing clinician workforce development and patient safety, according to Stacey Caywood, Wolters Kluwer Health CEO. Caywood expects there will more synergies and partnerships to emerge between AI and complementary technologies that serve as a force multiplier for the potential of AI to drive efficiency in the clinical workflow, provide relief from burnout and deliver value for health systems.</p><h3>Takeaway</h3><p>Amid staffing shortages, 2025 will see AI helping future clinicians get on a fast track to practice-readiness. Nursing education tools are being wholly rethought to leverage the capabilities of AI. For example, AI has the potential to boost nurses’ licensure prep so students learn from mistakes with smarter, more personalized reinforcement. Look for AI chatbots to transform virtual reality training by providing lifelike conversations with virtual patients. AI also will accelerate the development and adoption of clinical practice changes as hospital nursing leaders turn to AI to power the often-cumbersome process of updating nursing practice protocols.</p><p>Also, look for AI to play a bigger part in patient safety this year, Caywood says. In 2025, she anticipates that solutions will dig deeper into live health data to identify disconnects in care that often are overlooked and can impact patient safety. “Imagine an AI ‘helper app’ that works 24/7 in the background to identify instances where health care providers may miss a potential test or therapy for a patient,” she says.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" width="721" height="130" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt width="360" height="300"></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } h3 { color: #9d2235; } Tue, 28 Jan 2025 06:15:00 -0600 Patient Journey /2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities <div class="raw-html-embed"> </div><div class="raw-html-embed"> /* center_body */ .center_body { /*margin-top:50px;*/ /* margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"> <img src="/sites/default/files/2024-11/VED_PatientPoint_Engagement_banner_1170x250.png" alt="Banner Image" width="1170" height="250"> <div> <h1> Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities </h1> </div> </header> </div> /* CntMenuSub */ .CntMenuSub { margin: 20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: .7em; } .CntMenuSub .CntMenuBar { border-bottom: 1px solid lightblue; } .CntMenuSub .CntMenuBar a:after { content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after { content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent { text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent {} .CntMenuSub .CntMenuSubChild {} .CntMenuSub .CntMenuSubCurrent { opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover { text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"><div class="col-md-1"> </div><div class="col-md-10 row CntMenuBar"><a class="CntMenuSubHome" href="/education-events/aha-virtual-executive-dialogues">AHA Knowledge Exchange</a> <span class="CntMenuSubChild" id="CntMenuSubChild">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</span></div><div class="col-md-1"> </div></div><div class="row spacer"><div class="col-sm-3"><div><a href="#DownloadFile" target="_blank"><img src="/sites/default/files/2024-11/VED_PatientPoint_Engagement_cover_910x1220.jpg" alt="AHA Knowledge Exchange | Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities" width="100%" height="100%"></a></div></div><div class="col-sm-9 center_body"> .sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; font-weight: 700; } <p class="sponsortype">AHA Knowledge Exchange</p><h2>Linking patients and providers at key decision-making points for better outcomes</h2><p>Health systems have an exceptional opportunity to enhance patient communication and drive service-line adoption, referrals and financial stability while meeting population health goals. When it comes to implementing and leveraging digital communication strategies and technologies to reach diverse patient populations, challenges still present themselves. By taking a proactive approach to communication and care, providers can provide crucial information needed at key decision-making times to enhance outcomes. This Knowledge Exchange ebook explores the opportunities, value and service-line implications for optimizing the patient health journey and how to leverage customized communication and education via digital technologies for improved patient-centric care.</p><div class="row"> @media (min-width:768px) { .EDsponsorFloat { float: right; } } @media (max-width:767px) { .EDLinkFloat { position: relative; left: 27%; } .EDsponsorFloat { text-align: center } } <div class="col-sm-6"><a class="btn btn-wide btn-primary EDLinkFloat" href="#DownloadFile" title="AHA Knowledge Exchange | Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities" data-view-context="top-level-view">Download the Report</a></div><div class="col-sm-6"><div class="EDsponsorFloat">Sponsored by: <a href="https://patientpoint.com/" target="_blank" rel="noopener nofollow"><img src="/sites/default/files/2024-11/Patient-Point-834x313.png" alt="PatientPoint Logo" width="100%" height="100%"></a></div></div></div></div></div> .sp_CTA5_holder { margin-top: 0px; border-bottom: solid 1px #555; padding-bottom: 50px; } .sp_CTA5_holder_last { border-bottom: solid 0px #555; } .sp_CTA5_holder >div { overflow: auto; } .sp_CTA5_holder ul { list-style: none; /* Remove default bullets */ padding-left: 0px; /*width: calc(100% - 15%);*/ /*margin: 50px auto 0;*/ margin: auto 50px; } .sp_CTA5_holder ul li { margin-bottom: 7px; line-height: 1.5em; font-size: 16px; } .sp_CTA5_holder ul li::before { content: " "; font-size: 1em; margin-right: 10px; display: inline-block; height: 12px; background-color: #9d2235; width: 12px; position: relative; top: 0px; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -o-transform: rotate(45deg); } .sp_CTA5_holder ul li { padding-left: 23px; text-indent: -23px; } .body ol>li, .body ul>li { font-size: 16px: } .sp_CTA5_holder h2 { color: #002855; /*! line-height: 2em; */ font-size: 2.15em; margin: 0 0 15px 0; /*! font-size: 30px; */ } .sp_CTA5_holder h3 { /*color: #002855;*/ line-height: 1em; /*font-size: 1.5em;*/ margin-bottom: 25px; margin-top: 5px; font-size: 28px; } .sp_CTA5_section { margin-top: 25px } .sp_CTA5_ImgShadow { /*background-color:green;*/ /* just a visual */ text-align: center } .sp_CTA5_ImgShadow { padding-bottom: 75px; /* must match the padding on the img*/ margin: 0px; } .sp_CTA5_ImgShadow img { width: calc(100% - 35px - 15px); -webkit-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); -moz-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); position: relative; top: 75px; max-width: 490px; } @media (max-width:990px) { .sp_CTA5_ImgShadow img { max-width: 350px; } } @media (max-width:990px) { .sp_CTA5_ImgShadow { padding-bottom: 75px; /* must match the padding on the img*/ margin: 0px; margin-right: 40px } } <div class="row spacer sp_CTA5_holder sp_CTA5_holder_last"><div class="col-md-12"><h3>9 ways health system leaders are harmonizing their brand across touch points to optimize the patient journey</h3><div class="sp_CTA5_section"><ul><li>Transitioning from an individual physician conversation and an office clinic to a health care system engaging with patients and their care.</li><li>Listening, leaning in and amplifying the voice of consumers to transform the patient journey to fit their needs.</li><li>Engaging with patients to build relationships, to meet them where they are and to ensure that follow-up care is occurring.</li><li>Using a health-equity strategy to reach patients in the community by taking coordination and touch points to a different level and working with them to identify social needs that impact their health care.</li><li>Learning the importance of amplifying the positive messages and specific comments about what staff are doing that connect with patients and families to fill their tank and decrease burnout.</li><li>Taking a strategic approach to understanding the consumer by generating insights from patient experience surveys and performing proactive market research through advanced analytics and qualitative research that’s anthropological in nature.</li><li>Understanding that people consume information in different ways and developing new ways of connecting, including influencer strategies.</li><li>Leading with digital to increase reach, but not forgetting populations who don’t have digital access and are unable to use digital tools and have different preferences.</li><li>Allocating resources to develop a holistic customer relationship-management solution for integrated communications and make the patient portal easy and seamless on both the front and back ends.</li></ul></div></div></div><h2>Participants</h2> /* people */ .people { margin-top: 50px; } .people img:nth-child(1) { border-radius: 200px; -moz-border-radius: 200px; -webkit-border-radius: 200px; margin-bottom: 10px; max-width: 200px; /* for Transformation Talks */ display: block; /* for Transformation Talks */ margin: auto; /* for Transformation Talks */ } .people img:nth-child(1):hover { opacity: .7 } @media (max-width:991px) { .people { margin: auto; } .people p { text-align: center } } .ci_profile { margin-bottom: 30px; display: block; text-align: center/* this is for the "Executive Dialogue" page */ } @media (max-width:991px) { .ci_profile { text-align: center } } .ci_profile p { margin: 0 0 7px 0 } .ci_profile_name { font-weight: 700; font-size: 20px; } p.ci_profile_name { font-size: 1.5em; line-height: 1.2em; margin-top: 10px } .ci_profile_title { font-style: italic; line-height: 1.3em } .ci_profile_company { font-size: 1em; } p.ci_profile_award { font-size: .8em; text-align: center; color: #55555599; font-weight: 700 } .ci_profile_social { width: auto; } .ci_profile_social i { padding-right: 25px; font-size: 20px } .ci_profile_social a:last-of-type i { padding-right: 0px; } #ci_footer-social { font-size: 1.5em; padding-top: 0px; width: 100%; text-align: right; } @media (max-width:991px) { .ci_logo { margin-top: 25px } .ci_social p { text-align: center !important; } #ci_footer-social { text-align: center } } @media (min-width:769px) { .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768>[class*='col-'] { -ms-flex: 3; /* IE 10 */ flex: inherit; /*flex*/ width: calc((100% / 3) - 2px)/*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/ ; } } @media (max-width:767px) and (min-width:361px) { .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc((100% / 2) - 2px)/*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/ ; } } p.ci_profile_name { font-size: 1.5em; line-height: 1.2em; margin-top: 10px } .people .ci_profile_combined { font-size: 14px; line-height: 18px; } .people .ci_profile_combined span { font-style: italic; } .people .ci_profile_combined:before { content: ""; border-bottom: solid 1px #55555522; display: block; clear: both; width: 85%; margin: 5PX auto 10px; } <div class="people"><div class="row rowEqual_768"><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-11/Chandler_Zach_300x300.png" alt="Zach Chandler" width="300" height="300"><p class="ci_profile_name">Zach Chandler</p><p class="ci_profile_title">Executive Vice President and Chief Strategy Officer</p><p class="ci_profile_company">Baptist Memorial Health Care Corporation</p></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-11/Hollenkamp_Matt_300x300_0.png" alt="Matt Hollenkamp" width="300" height="300"><p class="ci_profile_name">Matt Hollenkamp</p><p class="ci_profile_title">Vice President of Marketing and Communications</p><p class="ci_profile_company">St. Elizabeth Healthcare</p></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-11/Martini_Chris_300x300_0.png" alt="Chris Martini" width="300" height="300"><p class="ci_profile_name">Chris Martini</p><p class="ci_profile_title">Chief Provider Officer</p><p class="ci_profile_company">PatientPoint</p></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-11/Rouse_Jackie_300x300.png" alt="Jackie Rouse" width="300" height="300"><p class="ci_profile_name">Jackie Rouse, DrPH</p><p class="ci_profile_title">Area Vice President, Community Health–Midwest</p><p class="ci_profile_company">Advocate Health</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-04/Hoppszallern_Suzanna_300x300%20%281%29.png" alt="Suzanna Hoppszallern" width="300" height="300"><p class="ci_profile_name">Moderator:</p><p class="ci_profile_name">Suzanna Hoppszallern</p><p class="ci_profile_title">Senior Editor, Center for Health Innovation</p><p class="ci_profile_company">���������� Association</p></div></div></div> .SponsorMarketoForm { background-color: ; padding: 5px 25px; border: solid 2px #307FE2; margin: 50px 15px 0px !important; display: inline-block; width: -webkit-fill-available; margin-bottom: 25px; } .SponsorMarketoForm h3 { margin: 10x 0 0 0; color: #eaaa00; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; max-width: 200px; /* Custom for the copy length */ background-color: #fff; padding: 5px 15px; position: relative; top: -35px; height: 0px; } .SponsorMarketoForm h2 { color: #002855; } .SponsorMarketoForm .SponsorMarketoFormHolder { background-color: ; /*padding:15px;*/ display: inline-block; margin-bottom: 25px; } .SponsorMarketoFormHolder form { margin: auto; } @media (max-width:640px) { .SponsorMarketoForm { padding: 5px 0px; } .SponsorMarketoForm .SponsorMarketoFormHolder { padding: 15px 0px; } } /* Marketo Over-ride */ .mktoForm .mktoFormRow:nth-child(3) { float: left; } /*Center the last row .mktoForm .mktoFormRow:nth-child(4){ margin-left:15%; } */ .mktoForm label { font-size: 0px; width: 0px !important; } .mktoForm input { height: 30px } .mktoForm .mktoButtonRow { float: left; } .mktoForm .mktoButtonWrap { margin-left: 20px !important; } .mktoForm .mktoButton { background-color: #307FE2 !important; border: 1px solid #307FE2 !important; color: #fff !important; padding: 0.4em 1em; font-size: 1em; background-image: none !important; min-width: 190px; margin: 0 15px; border-radius: 4px; padding: 10px 20px; transition: all .25s ease-in-out; text-shadow: none; white-space: normal; height: 30px; font-weight: 700 } .mktoForm .mktoButton:hover { background-color: #002855 !important; border: 1px solid #002855 !important; color: #fff !important; } .mktoForm .mktoClear { clear: none; } <div class="row spacer" id="DownloadFile"><div><div class="col-md-10 col-md-offset-1"><div class="cta--image-container full_width SponsorMarketoForm"> AHA Health Care Workforce Scan </h3> --><div class="col-sm-12"><h2>Download the AHA Knowledge Exchange</h2><p><strong>Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</strong></p><div class="SponsorMarketoFormHolder">   MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 4304); MktoForms2.whenReady(function(form) { if(form.getId() == 4304) { form.onSuccess(function(values, followUpUrl) { form.getFormElem().hide(); document.getElementById("successAndErrorMessages").innerHTML="<div> <p>Thank you.<\/p><br /><p> <a class='btn btn-wide btn-primary' data-view-context='top-level-view' href='https:\/\/www.aha.org\/system\/files\/media\/file\/2024\/11\/ke-patientpoint-empowering-patient-engagement.pdf' target='_blank' rel='noopener noreferrer nofollow'>Download Now<\/a><\/center><\/div>";return false; }); }; }); <div id="successAndErrorMessages"> </div></div></div></div></div></div></div> @media (min-width:768px) { .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px)/*Safari Fix*/ ; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top: 30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p { font-size: 16px; } @media (min-width:768px) { .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px)/*Safari Fix*/ ; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top: 30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p { font-size: 16px; } <div class="row center_callout_3invert"><div class="col-md-1"> </div><div class="col-md-10"><h2>AHA Knowledge Exchange</h2><p>Gain insights from the C-suite and health care leaders on the most pressing issues and transformational strategies.</p><p><a class="btn btn-wide btn-primary" href="/education-events/aha-virtual-executive-dialogues" data-view-context="top-level-view">Explore the Series</a> </p></div><div class="col-md-1"> </div></div><div class="row spacer"><h2>Latest Knowledge Exchange</h2><div class="feedEmbedImg"> .feedEmbedImg .views-element-container { background-color: #f6f6f6; ; padding: 20px } .feedEmbedImg .views-element-container h2 { margin-top: 0px; color: } .feedEmbedImg .views-element-container .views-field.views-field-created { color: } .feedEmbedImg .views-element-container .views-field.views-field-title a { font-size: 20px; color: #002855 } .feedEmbedImg .views-element-container .views-field.views-field-body { font-size: 16px; color: ; } .feedEmbedImg .views-element-container .article.views-row { display: inline-block; transition: 1s; } .feedEmbedImg .views-element-container img { float: left; margin-right: 15px; max-width: 200px; transition: 2s; } .feedEmbedImg .resource-block .resource-view .views-row:hover { transform: scale(1.02); } .feedEmbedImg .resource-block .resource-view .views-row:hover img { opacity: .6; transition: 1.5s; } .feedEmbedImg .resource-block .resource-view .views-row:hover a { color: #307fe2; } .feedEmbedImg .feedEmbedImg .views-element-container .more-link { font-size: 1.3em; text-align: right; } .feedEmbedImg .more-link { text-align: right } @media (max-width:550px) { .feedEmbedImg .views-element-container img { float: unset; display: block; margin: 0 auto; max-width: 100% } .feedEmbedImg .views-field.views-field-created { clear: both; margin-top: 10px; } }  <div class="views-element-container"> <section class="top-level-view js-view-dom-id-e48a9a5d0a7b5759037959a0db6c4cb1a33c42a48fe0cb1017bf1814a4b5e175 resource-block"> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/VED_Accenture_Governance_620x381.jpg?itok=viVBuq-l" width="200" height="123" alt="VED_Accenture_Governance_620x381-image" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-10T16:11:13-06:00">Dec 10, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en">The Resilient Health System Operating Model</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Health system leaders are building a robust governance and resilient operating model to transform health care delivery models for the future.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/KnowEx_RI_RevenueCycle_620x381_rev1.jpg?itok=42C41VMq" width="200" height="123" alt="KnowEx_RI_RevenueCycle_620x381_rev1" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-05T14:26:53-06:00">Dec 5, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en">Optimize Your Hospital’s Revenue Cycle for Efficient, Patient-Centered Operations</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Optimizing hospital’s revenue cycle for efficient, patient-centered operations and enhancing critical KPIs using AI and robotic process automation.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-11/VED_PatientPoint_Engagement_620x381.jpg?itok=dHKIfRK6" width="200" height="123" alt="PatientPoint_Engagement_620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-11-13T15:51:45-06:00">Nov 13, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Empowering patient engagement and leveraging customized communication and education via digital technologies to improve health and reduce disparities.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-10/KnowEx_CorroHealthh_Medicaid_620x381.jpg?itok=HS9Y48c8" width="200" height="123" alt="KnowEx_CorroHealth_Medicaid" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-10-29T15:17:14-05:00">Oct 29, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en">Aligning Payers and Partners for Value-based Care</a></span> </div><div class="views-field views-field-body"> <div class="field-content">As value-based care models grow, hospitals, providers and payers need to align goals and incentives to improve patient outcomes and reduce costs.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-09/Iris-Telehealth-banner-620x381.jpg?itok=QQ9C-7Mp" width="200" height="123" alt="Iris-Telehealth-banner-620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-09-25T14:49:38-05:00">Sep 25, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en">Transforming the Behavioral Health Journey</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Transforming the behavioral health journey with strategic initiatives to build a sustainable and coordinated behavioral health services continuum.</div> </div></div> </div> </div> <div class="more-link"><a href="/aha-knowledge-exchange-archive">View All: AHA Knowledge Exchange</a></div> </section> </div> </div></div> Wed, 13 Nov 2024 15:51:45 -0600 Patient Journey /aha-center-health-innovation-market-scan/2024-06-18-3-keys-tampa-general-hospitals-patient-experience-makeover <div class="container"><div class="row"><div class="col-md-8"><img src="/sites/default/files/inline-images/3-Keys-to-Tampa-General-Hospitals-Patient-Experience-Makeover.png" data-entity-uuid="f2d2185f-1af3-4b38-a25f-4b15ad725d3e" data-entity-type="file" alt="3 Keys to Tampa General Hospital’s Patient Experience Makeover. John Couris, CEO, Tampa General Hospital. "The first job to be done is getting every patient what they need, when they need it in a single interaction with the system, whether that is a phone call, text, email or asynchronous chat."" width="100%" height="100%"><p>Tampa General Hospital’s leadership team has been thinking long and hard about how to elevate the patient experience and increase access.</p><p>CEO John Couris says his organization, which also includes the University of South Florida Health Morsani College of Medicine, came to the realization that ultimately they are in the care coordination business.</p><p>“The first job to be done is getting every patient what they need, when they need it in a single interaction with the system, whether that is a phone call, text, email or asynchronous chat. When that happens, quality goes up, costs go down and value for the consumer improves,” Couris says in a new AHA Market Scan Trailblazers report <a href="/system/files/media/file/2024/06/Trailblazers_Guidehouse.pdf">“Elevating Patient Access and the Consumer Experience.”</a></p><h2><span>Making Experience a Core Value</span></h2><p>The outgrowth of that realization is Tampa General’s enterprise-wide Experience Center, launched a little more than a year ago.</p><p>Scott Arnold, the system’s executive vice president and chief digital and innovation officer, describes the center’s purpose as the “unsexy work of getting access and scheduling as right as it can be.”</p><p>Bringing health care up to the service standards of other industries falls into three workstreams: people, processes and technology.</p><img src="/sites/default/files/inline-images/Prioritizing-the-consumer-experience.jpg" data-entity-uuid="24174777-d4b2-4406-a52a-a60ea241d0a4" data-entity-type="file" alt="Prioritizing the consumer experience. Percentage of 144 health care provider executive who cited or agreed with the survey question. 68%: Digital and IT investments are increasing because or patient and/or provider feedback on enhancing patient/provider satisfaction and access. 57%: Improve consumer experiences are one of the top three ways my organization will benefit from digital and IT investments. Source: Guidehouse and HFMA, 2024." width="100%" height="100%"><p>The first and most important workstream is process, which Arnold notes was bogged down by artificial barriers and built-in friction. Disparate and disconnected technologies, variations in scheduling templates and decision trees, inefficiencies in internal communication tools, holes in access channels all made everyone’s jobs more difficult in providing consumers what they wanted at the moment.</p><p>Now, 13 months into the journey, Tampa General has:</p><ul><li>Built the Experience Center, which provides centralized scheduling and referral management across 20 specialties (and growing).</li><li>Deployed more than 230 decision trees.</li><li>Rolled out updated templates for more than 750 providers in more than 20 medical specialties.</li><li>Reduced redundant visit types by 35%.</li></ul><h2><span>Upskilling Staff and Equipping Them for Success</span></h2><p>These moves provided immediate relief to the Experience Center’s staff, who then had a wider aperture to see what individual consumers needed and how the staff could help.</p><p>With this wider view of the challenges it faced to improve experience and access, Tampa General started upskilling the center’s staff with new customer relationship management competencies and equipping them with new tools and technologies to enhance and speed their patient access work.</p><p>Today, the center’s staff, which Couris likens to personal health care sherpas, handle 30,000 calls per week with each response designed to lift the burden of navigating the health system from patients and their families.</p><p>Arnold says the system has seen a 75% increase in available appointments online, a 47% increase in appointments scheduled online and a 20% decrease in appointment no-show rates.</p><h2><span>3 critical success factors for improving experience and access</span></h2><h3><span>1</span> <span>|</span> Be patient and support your staff.</h3><p>Improving access is a dramatic change that takes time.</p><h3><span>2</span> <span>|</span> Stay focused on your processes and information technology.</h3><p>Take a hard look at your legacy processes and systems and give your teams the tools they need to bring significant, lasting change that your consumers will value.</p><h3><span>3</span> <span>|</span> Involve both patients and front-line team members in the design of your new access initiative.</h3><p>It sounds simple, but many times the users are left out of these discussions.</p><h2><span>Learn More</span></h2><p>Download the full <a href="/system/files/media/file/2024/06/Trailblazers_Guidehouse.pdf">Market Scan Trailblazers report</a> to learn more about what can be done to improve patient access and elevate the patient experience. Also see how Yale New Haven Health and Yale Medicine’s Access 365 initiative is delivering world-class consumer connection experiences.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" width="721" height="130" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt width="360" height="300"></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 18 Jun 2024 06:15:00 -0500 Patient Journey /education-events/strategies-success-growing-ambulatory-surgery-center-market <p>The outpatient surgical care landscape is shifting. Patients want greater affordability, efficiency and convenience in the care they receive. Payers expect the same. Hospitals and health systems are responding by continuing to make significant investments in ambulatory surgery centers (ASCs). Surgical procedures performed in ASCs can cost significantly less, help to preserve operating rooms and other spaces for more emergency procedures and provide quicker turnaround compared with hospital outpatient departments. Well-managed, technologically advanced ASCs also can contribute positively to organizational objectives. This has led to a rapid increase among health care providers in ASC investments. In fact, the U.S. ASC market is expecting to reach $33 billion by 2028, according to the New York market research firm Research Nester. </p> <p paraeid="{f143035f-9f6c-48fb-ac37-0e81b29a9dbd}{240}" paraid="1555464463">Join us Sept. 14 for an exclusive, small-group virtual discussion to explore the shift to ASCs and discuss the impacts of technology and successful strategies that bolster financial resources, efficiency and positive patient outcomes. </p> <p paraeid="{eed94f2d-144a-484a-8973-fbf8c3b87d29}{2}" paraid="1542499137"><strong>What We’ll Discuss</strong></p> <ul role="list"> <li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="47" role="listitem"> <p paraeid="{74aeae1b-4725-44bc-9889-c316a05b641c}{33}" paraid="980058360">How is your organization growing its footprint in the ASC market? What key strategies are fueling this growth? </p> </li> <li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="47" role="listitem"> <p paraeid="{74aeae1b-4725-44bc-9889-c316a05b641c}{40}" paraid="59812536">What challenges are you facing in medical record documentation in your ASC(s) —using paper processes, barriers to moving to the electronic health record (EHR), surgery center EHR integration with your hospital/health system?  </p> </li> <li aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="47" role="listitem"> <p paraeid="{74aeae1b-4725-44bc-9889-c316a05b641c}{47}" paraid="1609695462">What has the clinical experience been like in your ASC(s) and what strategies are you implementing to prepare for future growth (clinical protocol best practices, staffing, technology and analytics)? </p> </li> <li aria-setsize="-1" data-aria-level="1" data-aria-posinset="4" data-font="Symbol" data-leveltext="" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="47" role="listitem"> <p paraeid="{74aeae1b-4725-44bc-9889-c316a05b641c}{54}" paraid="83143702">What steps are you taking to improve patient experience in your ASC(s) — patient engagement, satisfaction, safety, convenience, patient portal use? </p> </li> </ul> Wed, 24 Aug 2022 09:02:01 -0500 Patient Journey /sponsored-executive-dialogues/2022-01-20-building-patient-engagement-solutions-put-patient-first <div class="container"> <div class="row"> <div class="col-md-8"> <h4 class="sponsortype">Executive Dialogue</h4> <h2>Creating a smooth care journey</h2> <div class="col-md-4"><a href="/system/files/media/file/2022/01/Philips_PatientEngagementSolutions_exedialogue_Jan2022.pdf"><img alt="Building Patient Engagement" src="/sites/default/files/2022-01/Philips_PatientEngagementSolutions_coverimage.jpg" /> </a></div> <p>Patient engagement solutions must put the patient first. In other words, they should create a positive first impression and ensure a smooth journey across care settings. Health care leaders convened to discuss how they overcame cultural and technical challenges to build integrated patient experiences that boosted the return on their investments.</p> </div> <div class="col-md-4"> <div class="sponsorlogo_rr"> <h4>Sponsored by:</h4> <a href="https://www.usa.philips.com/healthcare/" target="_blank"><img alt="Philips Logo" src="/sites/default/files/2021-01/Logo_Philips_834x313.jpg" /></a></div> </div> </div> </div> body p, body li { font-size: 16px; } .sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; } .sponsorlogo_rr{ border: solid 1px #b1b3b3; padding: 15px; margin-bottom:25px; } .sponsorlogo_rr img{ max-height: 150px; margin: auto; display: block; } .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Thu, 20 Jan 2022 11:47:23 -0600 Patient Journey /sponsored-executive-dialogues/2021-12-06-delivering-frictionless-health-care-journey <div class="container"> <div class="row"> <div class="col-md-8"> <h4 class="sponsortype">Executive Dialogue</h4> <h2>Building Patient Loyalty With Effective Engagement Strategies</h2> <div class="col-md-4"><a href="/system/files/media/file/2021/12/Mercury_BuildingPatientLoyalty_exedialogue_120621.pdf"><img alt="Frictionless Health Care" src="/sites/default/files/2021-12/MercuryHealth_BuildingPatient_coverimage.jpg" /> </a></div> <p>Consumer expectations have risen dramatically for a frictionless health care journey. The COVID-19 pandemic has underscored the need for effective digital patient-engagement strategies to manage communication and provide a personalized, intuitive and secure care experience at all touch points and interactions. Hospitals and health systems are using marketing tools and analytics to advance both patient engagement and outcomes.</p> </div> <div class="col-md-4"> <div class="sponsorlogo_rr"> <h4>Sponsored by:</h4> <a href="https://www.mercuryhealthcare.com/" target="_blank"><img alt="Mercury Healthcare Logo" src="/sites/default/files/2021-12/MercuryHealth_logo.jpg" /></a></div> </div> </div> </div> body p, body li { font-size: 16px; } .sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; } .sponsorlogo_rr{ border: solid 1px #b1b3b3; padding: 15px; margin-bottom:25px; } .sponsorlogo_rr img{ max-height: 150px; margin: auto; display: block; } .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Mon, 06 Dec 2021 09:56:28 -0600 Patient Journey /center/take-five/walmart-exec-health-care-ease-access-value-take-five-center <div class="TTapHideIt"><div class="row"><div class="col-sm-12 center_body"><p>In this episode, Walmart SVP Marcus Osborne talks about solutions that put the patient at the center of health care.</p><div class="embed-responsive embed-responsive-16by9"></div></div></div></div> Tue, 02 Mar 2021 09:05:02 -0600 Patient Journey /news/headline/2020-12-17-members-action-proactive-communication-tool-results-fewer-readmissions <p><span><span><span><span>Children’s Wisconsin developed a communication tool — Patient Journey — to proactively address families’ expectations and concerns by providing information before, during and after procedures. </span></span></span></span></p> <p><span><span><span><span>The Milwaukee-based medical center also credits Patient Journey with improved workflow and reduced clinical variation among providers. During the COVID-19 pandemic, Patient Journey started sending messages with the hospital’s safety protocols for masking and visitor restrictions, accompanied by videos of how they are ensuring patient safety at the hospital. Read more in this <a href="/case-studies/2020-12-16-value-initiative-members-action-childrens-wisconsin-milwaukee-wi">AHA case study</a>. </span></span></span></span></p> <p><span><span><span><span> </span></span></span></span></p> <p> </p> Thu, 17 Dec 2020 15:01:04 -0600 Patient Journey /sponsored-executive-dialogues/2020-02-20-how-laboratory-technology-and-techniques-are <div class="container"> <div class="row"> <div class="col-md-8"> <h4 class="sponsortype">Executive Dialogue</h4> <div class="col-md-4"><a href="/system/files/media/file/2020/02/CAP_IssuesBrief_CancerCare_110519_0.pdf"><img alt="CAP Issue Brief" src="/sites/default/files/2020-02/CAP_IssuesBrief_CancerCare_110519_coverimage.jpg" /> </a></div> <p> </p> <p>Lessons on how to use technology to improve the patient medical journey are playing out at Moffitt Cancer Center. A leader in precision medicine, the Tampa, Florida-based, National Cancer Institute-designated comprehensive cancer center is implementing laboratory and digital technologies, as well as specialized pathology techniques, to improve the accuracy and speed of diagnosis. When used appropriately, these technologies and techniques are also reducing costs and workload demands on busy pathologists.</p> </div> <div class="col-md-4"> <div class="sponsorlogo_rr"> <h4>Sponsored by:</h4> <a href="https://www.cap.org/" target="_blank"><img alt="CAP Logo" src="/sites/default/files/2020-02/CAP_logo.jpg" /></a></div> </div> </div> </div> body p, body li { font-size: 16px; } .sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; } .sponsorlogo_rr{ border: solid 1px #b1b3b3; padding: 15px; margin-bottom:25px; } .sponsorlogo_rr img{ max-height: 150px; margin: auto; display: block; } Thu, 20 Feb 2020 16:21:54 -0600 Patient Journey