/ en Fri, 25 Apr 2025 16:57:17 -0500 Sun, 25 Jul 21 22:20:49 -0500 /sponsored-executive-dialogues/2021-07-25-navigating-shifts-between-person-and-virtual-care <div class="container"> <div class="row"> <div class="col-md-8"> <h4 class="sponsortype">Executive Dialogue</h4> <h2>Using digital engagement to improve patient communication and safety</h2> <div class="col-md-4"><a href="/system/files/media/file/2021/07/Gozio_exedialogue_NavigatingShifts_July2021.pdf"><img alt="Improving collaboration" src="/sites/default/files/2021-07/Gozio_Dialogue_NavigatingShifts_coverimage.jpg" /> </a></div> <p>As hospitals and health systems reset for the next normal of care, organizations are adopting mobile platforms that help patients feel safe and provide frictionless access to in-person, virtual and at-home patient visits. At the beginning of the COVID-19 pandemic, hospitals experienced a spike in demand for telehealth, and providers quickly scaled to meet patient needs. Now organizations must also manage suppressed volumes and utilization, while understanding how spikes in telehealth utilization affect referral patterns, new patient diagnoses and delayed treatment starts. Providers are becoming digitally adept at using mobile solutions that serve as a direct conduit to patients and provide them with immediate access to health care services.</p> </div> <div class="col-md-4"> <div class="sponsorlogo_rr"> <h4>Sponsored by:</h4> <a href="https://www.goziohealth.com/" target="_blank"><img alt="Gozio Logo" src="/sites/default/files/2020-04/gozio-logo-250px.png" /></a></div> </div> </div> </div> body p, body li { font-size: 16px; } .sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; } .sponsorlogo_rr{ border: solid 1px #b1b3b3; padding: 15px; margin-bottom:25px; } .sponsorlogo_rr img{ max-height: 150px; margin: auto; display: block; } .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Sun, 25 Jul 2021 22:20:49 -0500 Mobile /news/headline/2021-07-13-cms-award-planning-grants-medicaid-mobile-crisis-intervention-services <p>State Medicaid agencies can apply until 3 p.m. Aug. 13 for <a href="https://www.grants.gov/web/grants/search-grants.html?keywords=CFDA%23%2093.639">American Rescue Plan Act funding</a> to establish community-based mobile crisis intervention services for individuals experiencing a mental health or substance use crisis, the Centers for Medicare & Medicaid Services <a href="https://www.hhs.gov/about/news/2021/07/13/cms-addresses-substance-use-mental-health-crisis-care-for-those-with-medicaid.html">announced</a> today.</p> <p>CMS anticipates awarding up to $15 million in grants to develop state plan amendments and demonstrations, and provide behavioral health care training for interdisciplinary teams. Letters of intent to apply are due July 23.</p> Tue, 13 Jul 2021 12:55:18 -0500 Mobile /aha-center-health-innovation-market-scan/2021-04-13-mastercard-verizon-make-initial-forays-health <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="MasterCard, Verizon Make Initial Forays into Health Care. A patient users her mobile phone to access a telehealth app." data-entity-type="file" data-entity-uuid="bdfab7a3-7b1e-448f-81f8-97afba6190c9" src="/sites/default/files/inline-images/ms_041321_item2_Mastercard_190%5B3%5D_1877816.jpg" width="190" height="127" class="align-left">Two familiar names to consumers, <a href="https://www.mastercard.us/en-us/business/large-enterprise/healthcare-solutions.html" target="_blank">MasterCard</a> and <a href="https://enterprise.verizon.com/resources/articles/the-future-of-telehealth/" target="_blank">Verizon</a>, have launched their first significant health care initiatives. <a href="https://www.prnewswire.com/news-releases/bwell-and-mastercard-partner-to-give-consumers-secure-mobile-control-over-their-digital-health-information-301259815.html" target="_blank">MasterCard</a> is partnering with <a href="https://www.icanbwell.com/" target="_blank">b.well Connected Health</a> to offer a digital solution that enables patients to verify their identity using a mobile phone.</p> <p>The service provides patients with a biometric alternative to verify their identity in person or virtually using a combination of government-ID document scanning, facial biometrics with liveness detection and mobile phone intelligence.</p> <p>Meanwhile, it may be a decade late, but wireless giant <a href="https://www.verizon.com/about/news/verizon-business-launches-bluejeans-telehealth" target="_blank">Verizon</a> is entering the telehealth field with its <a href="https://www.bluejeans.com/products/telehealth" target="_balnk">BlueJeans videoconferencing platform</a> acquired last year for about $500 million. Verizon reportedly has reworked the platform to provide a more streamlined and simpler installation and user experience. Offering single-click access to its platform on a mobile device or desktop, BlueJeans for telehealth doesn’t require any downloads and its landing page is customizable for providers, including patient onboarding, pre-visit medical surveys and educational materials.</p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 13 Apr 2021 09:24:27 -0500 Mobile /sponsored-executive-dialogues/2020-11-30-real-time-mobile-engagement <div class="container"> <div class="row"> <div class="col-md-8"> <h4 class="sponsortype">Executive Dialogue</h4> <h2>Managing communications, navigation and patient flows in the pandemic era</h2> <div class="col-md-4"><a href="/system/files/media/file/2020/11/Gozio_RealTimeMobile_100820_exedialogue.pdf"><img alt="Role of AI" src="/sites/default/files/2020-11/Gozio_RealTimeMobile_coverimage_Dec2020.jpg" /> </a></div> <p>During the pandemic, health systems were pushed to transform their digital strategies quickly to meet the needs of their patients and communities. The coronavirus brought to light how the real-time digital response of a location-aware mobile platform allows a health care system to stay agile and act immediately on situational awareness. A direct conduit to patients and their communities, hospitals recognize its value to provide alerts, access to telehealth, navigation to off-site testing locations, symptom checkers to triage patients, and to manage patient flows and improve access to care. Hospital leaders participating in a virtual executive dialogue discussed how COVID-19 has affected their operations and how the integration of mobile technology helped to address issues for front-line staff, patients and their families. They also explored what is next for their organizations as they leverage their mobile platforms into a new normal.</p> </div> <div class="col-md-4"> <div class="sponsorlogo_rr"> <h4>Sponsored by:</h4> <a href="https://www.goziohealth.com/" target="_blank"><img alt="Gozio Logo" src="/sites/default/files/2020-04/gozio-logo-250px.png" /></a></div> </div> </div> </div> body p, body li { font-size: 16px; } .sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; } .sponsorlogo_rr{ border: solid 1px #b1b3b3; padding: 15px; margin-bottom:25px; } .sponsorlogo_rr img{ max-height: 150px; margin: auto; display: block; } Mon, 30 Nov 2020 23:24:28 -0600 Mobile /advancing-health-podcast/2020-06-10-recharging-better-connect-during-covid-19 <p>With COVID-19 on the rise, hospitals and other organizations are leveraging technology to expand outreach to patients and communities. In this podcast, Priya Bathija, vice president of AHA’s The Value Initiative, speaks with Kaakpema Yelpaala, founder and CEO of access.mobile again about using mobile technology to address health needs, especially during the COVID-19 pandemic.</p> <hr /> <p></p> <div><a href="https://soundcloud.com/advancinghealth" target="_blank" title="Advancing Health">Advancing Health</a> · <a href="https://soundcloud.com/advancinghealth/recharging-to-better-connect-during-covid-19" target="_blank" title="Recharging to Better Connect during COVID-19">Recharging to Better Connect during COVID-19</a></div> <p> </p> Wed, 10 Jun 2020 10:57:18 -0500 Mobile /aha-center-health-innovation-market-scan/2019-07-15-improving-patient-engagement-through-mobile .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } <div class="container row"> <div class="row"> <div class="col-md-8"> <p><img alt="Improving Patient Engagement through Mobile Health doctor in mobile telehealth app shaking hands with a patient" data-entity-type="file" data-entity-uuid="a7e1155b-20ed-4f26-80b9-5ec7efeae07a" src="/sites/default/files/inline-images/ms_071619_item1-patient_portal_620.jpg" width="620" height="354"></p> <p>Providing a great experience for consumers who use mobile devices to access their medical data through online portals is more than just a convenience issue. <a href="https://journals.plos.org/plosone/article?id=10.1371/journal.pone.0217636" target="_blank">A recently published study</a> shows it can lead patients to be in more regular contact with primary care providers and less likely to be hospitalized.</p> <p>The research, based on Kaiser Permanente data on diabetes patients from 2006 to 2007 and those with multiple chronic conditions, also found that those who had connected to health resources via smartphones, tablets or computers had improved outcomes.</p> <p>Offering consumers secure messaging with their providers, the ability to make appointments and see their lab results on mobile devices can lead to greater levels of engagement. Delivering patient education and medication refill services after office hours through connected devices also add value to the patient experience.</p> <p>Yet, despite the inherent advantages these tools can offer, the typical user experience today often may be less than desirable. <a href="https://mhealthintelligence.com/news/with-mhealth-patient-portals-improve-the-patient-provider-connection" target="_blank">A recent mHealth Intelligence report</a> explores this issue.</p> <p>For starters, the web-based version of a portal is typically designed with a larger landscape and smaller click targets. A portal accessed from a smaller device like a mobile phone needs to adapt to a simpler, cleaner layout with larger touch targets for tapping, Craig Cooper, product manager with AdvancedMD, an electronic health record software vendor, told mHealth Intelligence.</p> <h2>Other Common Portal Design Flaws That Can Impede mHealth Use</h2> <p>Cooper cites other design flaws common to patient portals accessed by mobile devices, including:</p> <ul> <li><strong>Lack of space between clickable areas:</strong> This can cause items and links to be too close together and hard to access, particularly for those with large fingers.</li> <li><strong>Failing to provide contrast between colors and text:</strong> This can make content hard to view on a mobile device.</li> <li><strong>Offering a scaled-down version of the web portal for mobile devices:</strong> While this may seem practical from a designer’s standpoint, it may frustrate consumers who are accustomed to the web portal experience.</li> <li><strong>Failing to account for mobile adaptation:</strong> This causes the user to have to zoom in and out while scrolling through the portal on a mobile device.</li> </ul> <p>Design issues aside, providers need to emphasize the value of engaging through the web portal. As <a href="https://www.healthit.gov/sites/default/files/page/2019-05/Trends-in-Individuals-Access-Viewing-and-Use-of-Online-Medical-Records-and-Other-Technology-for-Health-Needs-2017-2018.pdf" target="_blank">a May data brief from the Office of the National Coordinator for Health Information Technology</a> illustrates, nearly half of all patients aren’t accessing their health records online. The report notes that 51% of patients were offered online access to their medical records — unchanged from 2017 to 2018. Among those who have access to their health records online, 58% viewed their data at least once in 2018 — up from 53% in 2017.</p> <img alt="Patient Use of Online Medical Records chart" data-entity-type="file" data-entity-uuid="b389321e-5cdd-40bb-922d-4325be4000e6" src="/sites/default/files/inline-images/ms_071619_item1-patient_portal_chart_400.jpg" width="400" height="515" class="align-center"> <p>The good news: The ONC brief shows that individuals with chronic health conditions were more likely to be offered access and view their online medical records than those without chronic illnesses.</p> <p>The most common reasons patients cited for not using online records included preferring to speak directly with a health care provider, thereby not having a need to use their online health records. Interestingly, far fewer patients expressed concern about privacy or security of online records in the 2018 survey (14% vs. 25% in 2017).</p> <p>What’s troubling about the numbers cited in the ONC report is that nearly two-thirds of patients don’t perceive a need to be in regular contact with their PCPs. A well-designed user experience for mobile-device users could assist patients in becoming more engaged in their health and care, benefiting both consumers and providers.</p> </div> <div class="col-md-4"> <div class="external-link spacer"><a class="btn btn-wide btn-primary" href="/center/form/innovation-subscription" title="Click here to subscribe to the AHA Center for Health Innovation Market Scan weekly newsletter.">Subscribe to Market Scan</a></div> <p><a href="/type/aha-center-health-innovation-market-scan" title="Read more Market Scan articles."><img alt="Market Scan logo" class="align-center" data-entity- data-entity-type="file" src="/sites/default/files/inline-images/market-scan-logo.jpg" uuid="31df76fd-ac54-49e1-8e7d-dd92814e202c"></a></p> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file"></a></p> </div> </div> </div> Mon, 15 Jul 2019 16:29:06 -0500 Mobile