/ en Mon, 28 Apr 2025 03:05:41 -0500 Thu, 24 Apr 25 12:41:52 -0500 /04/2025/mobilizing-technology-and-innovation-support-rural-health <div> </div>header.jumbotron {display:none} <div> /* center_body */ .center_body { /*margin-top:50px;*/ /* margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2025-04/VED_Microsoft_banner_1170x250.png" alt="Microsoft Banner Image" width="1170" height="250"><div><h1>Mobilizing Technology and Innovation to Support Rural Health</h1></div></header>/* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: .7em; } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"><div class="col-md-1"> </div><div class="col-md-10 row CntMenuBar"><a class="CntMenuSubHome" href="/education-events/aha-virtual-executive-dialogues">AHA Knowledge Exchange</a> <span class="CntMenuSubChild" id="CntMenuSubChild">Mobilizing Technology and Innovation to Support Rural Health</span></div><div class="col-md-1"> </div></div><div class="row spacer"><div class="col-sm-3"><div><a href="/system/files/media/file/2025/04/ke-microsoft-mobilizing-tech-to-support-rural-health.pdf" target="_blank"><img src="/sites/default/files/2025-04/VED_Microsoft_cover_910x1220.jpg" alt="AHA Knowledge Exchange | Mobilizing Technology and Innovation to Support Rural Health" width="100%" height="100%"></a></div></div><div class="col-sm-9 center_body">.sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; font-weight: 700; } <p class="sponsortype">AHA Knowledge Exchange</p> Intro.............. </p> --> xxxxxx </p> --><h2>Mitigating gaps in rural health resources and the workforce</h2><p>Rural residents’ top three health concerns are mental health, substance-use disorders and health care access, according to the Rural Healthy People 2030 survey. Geographical isolation, inadequate health infrastructure and a shortage of health professionals can result in poor health outcomes in rural settings. These challenges impact rural communities and residents’ well-being both physically and emotionally. Technology and artificial intelligence (AI) can bridge these gaps in innovative ways to make health care services more accessible in rural communities and support economic stability. This Knowledge Exchange e-book provides insights on how rural health care leaders envision using technology and innovation to address these issues, as well as transform their organizations and community engagement.</p><div class="row">@media (min-width:768px){ .EDsponsorFloat{ float:right; } } @media (max-width:767px){ .EDLinkFloat{ position:relative; left:27%; } .EDsponsorFloat { text-align:center } } <div class="col-sm-6"><a class="btn btn-wide btn-primary EDLinkFloat" href="/system/files/media/file/2025/04/ke-microsoft-mobilizing-tech-to-support-rural-health.pdf" title="AHA Knowledge Exchange | Mobilizing Technology and Innovation to Support Rural Health" data-view-context="top-level-view">Download the Report</a></div><div class="col-sm-6"><div class="EDsponsorFloat"><strong>Sponsored by: </strong><a href="https://www.microsoft.com/" target="_blank" rel="noopener nofollow"><img src="/sites/default/files/2024-06/Logo_Microsoft_834x313.jpg" alt="Microsoft Logo" width="100%" height="100%"></a></div></div></div></div></div>.sp_CTA5_holder { margin-top:0px; border-bottom: solid 1px #555; padding-bottom: 50px; } .sp_CTA5_holder_last { border-bottom: solid 0px #555; } .sp_CTA5_holder >div{ overflow: auto; } .sp_CTA5_holder ul { list-style: none; /* Remove default bullets */ padding-left: 0px; /*width: calc(100% - 15%);*/ /*margin: 50px auto 0;*/ margin:auto 50px; } .sp_CTA5_holder ul li{ margin-bottom:7px; line-height: 1.5em; font-size:16px; } .sp_CTA5_holder ul li::before { content: " "; font-size: 1em; margin-right: 10px; display: inline-block; height: 12px; background-color: #9d2235; width: 12px; position: relative; top: 0px; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -o-transform: rotate(45deg); } .sp_CTA5_holder ul li{ padding-left:23px; text-indent:-23px; } .body ol>li, .body ul>li{ font-size:16px: } .sp_CTA5_holder h2 { color: #002855; /*! line-height: 2em; */ font-size: 2.15em; margin: 0 0 15px 0; /*! font-size: 30px; */ } .sp_CTA5_holder h3 { /*color: #002855;*/ line-height: 1em; /*font-size: 1.5em;*/ margin-bottom: 25px; margin-top:5px; font-size: 28px; } .sp_CTA5_section{ margin-top: 25px } .sp_CTA5_ImgShadow { /*background-color:green;*/ /* just a visual */ text-align: center } .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; } .sp_CTA5_ImgShadow img{ width: calc(100% - 35px - 15px); -webkit-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); -moz-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); position: relative; top: 75px; max-width: 490px; } @media (max-width:990px){ .sp_CTA5_ImgShadow img{ max-width: 350px;} } @media (max-width:990px){ .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; margin-right: 40px } } <div class="row spacer sp_CTA5_holder sp_CTA5_holder_last"><div class="col-md-12"><h3>10 strategies and technology investments rural health leaders prioritize to attract clinicians and expand health services in their communities</h3><div class="sp_CTA5_section"><ul><li>Communicate and commit to a <strong>digital health vision</strong> in the hospital strategic plan and educate the community on specifics being implemented and the big picture.</li><li>Form an <strong>interdisciplinary digital health and AI steering committee</strong> with an executive sponsor to vet technology and look at each solution for security, ethics and operational issues.</li><li><strong>Partner with specialty programs</strong> such as teleneonatal intensive care, teleneuro and telepharmacy. Collaborate with other hospitals and emergency medical service providers.</li><li>Work on <strong>processes that can be repeatable and scalable</strong> for clinical workflows and claims processing.</li><li><strong>Select AI technology designed to fit easily into clinical teams’ day-to-day workflows</strong> inside the electronic health record and does not detract from patient-clinician interactions.</li><li><strong>Address nursing shortages with virtual integrated nursing care models</strong>. Use team models for inpatient rounding to improve patient experience.</li><li><strong>Create a telepsychiatry hub</strong> for perinatal patients. Offer virtual medical and behavioral health services in schools.</li><li>Develop patient education materials and videos using AI tools to <strong>address the health literacy gap</strong>.</li><li><strong>Pilot AI programs</strong> like MindUP, Mental Health First Aid and Youth Mental Health First Aid to expand access to vital assessments.</li><li>Use Findhelp or Unite Us to <strong>connect the hospital and clinics to community-based organizations</strong>.</li></ul></div></div></div><h2>Participants</h2>/* people */ .people { margin-top: 50px; } .people img:nth-child(1) { border-radius: 200px; -moz-border-radius: 200px; -webkit-border-radius: 200px; margin-bottom: 10px; max-width:200px; /* for Transformation Talks */ display:block; /* for Transformation Talks */ margin:auto; /* for Transformation Talks */ } .people img:nth-child(1):hover { opacity: .7 } @media (max-width:991px) { .people { margin: auto; } .people p { text-align: center } } .ci_profile { margin-bottom: 30px; display: block; text-align:center /* this is for the "Executive Dialogue" page */ } @media (max-width:991px) { .ci_profile { text-align: center } } .ci_profile p { margin: 0 0 7px 0 } .ci_profile_name { font-weight: 700; font-size: 20px; } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .ci_profile_title { font-style: italic; line-height: 1.3em } .ci_profile_company { font-size: 1em; } p.ci_profile_award { font-size: .8em; text-align:center; color:#55555599; font-weight: 700 } .ci_profile_social { width: auto; } .ci_profile_social i { padding-right: 25px; font-size: 20px } .ci_profile_social a:last-of-type i { padding-right: 0px; } #ci_footer-social { font-size: 1.5em; padding-top: 0px; width: 100%; text-align: right; } @media (max-width:991px) { .ci_logo { margin-top: 25px } .ci_social p { text-align: center !important; } #ci_footer-social { text-align: center } } @media (min-width:769px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768>[class*='col-'] { -ms-flex: 3; /* IE 10 */ flex: inherit; /*flex*/ width: calc((100% / 3) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } @media (max-width:767px) and (min-width:361px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc((100% / 2) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .people .ci_profile_combined{ font-size:14px; line-height: 18px; } .people .ci_profile_combined span{ font-style: italic; } .people .ci_profile_combined:before{ content:""; border-bottom: solid 1px #55555522; display: block; clear: both; width: 85%; margin: 5PX auto 10px; } <div class="people"><div class="row rowEqual_768"><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Bourland_Trent_300x300.jpg" alt="Trent Bourland" width="300" height="300"><p class="ci_profile_name">Trent Bourland</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Coal County General Hospital</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Boyd_Melanie_300x300.jpg" alt="Melanie Boyd" width="300" height="300"><p class="ci_profile_name">Melanie Boyd</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Clarke County Hospital</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Davis_Jeremy_300x300.jpg" alt="Jeremy P. Davis" width="300" height="300"><p class="ci_profile_name">Jeremy P. Davis, MHA</p><p class="ci_profile_title">President and CEO</p><p class="ci_profile_company">Grande Ronde Hospital and Clinics</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Dybdal_Landon_300x300.jpg" alt="Landon M. Dybdal" width="300" height="300"><p class="ci_profile_name">Landon M. Dybdal</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Lake Health District</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Kreofsky_Laura_300x300.jpg" alt="Laura Kreofsky" width="300" height="300"><p class="ci_profile_name">Laura Kreofsky</p><p class="ci_profile_title">Director, Rural Health Resiliency</p><p class="ci_profile_company">Microsoft</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Lively_Corey_300x300.jpg" alt="Corey G. Lively" width="300" height="300"><p class="ci_profile_name">Corey G. Lively</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Great Plains Regional Medical Center</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Lutz_Carrie_300x300.jpg" alt="Carrie Lutz" width="300" height="300"><p class="ci_profile_name">Carrie Lutz, R.N.</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Holton Community Hospital</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Mallet_Teresa_300x300.jpg" alt="Teresa Mallett" width="300" height="300"><p class="ci_profile_name">Teresa Mallett, MHA</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Madison Regional Health System</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/McCormack_Holly_300x300.jpg" alt="Holly McCormack" width="300" height="300"><p class="ci_profile_name">Holly McCormack, DNP, R.N.</p><p class="ci_profile_title">President and CEO</p><p class="ci_profile_company">Cottage Hospital</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Mills_Dora_300x300.jpg" alt="Dora Anne Mills" width="300" height="300"><p class="ci_profile_name">Dora Anne Mills, M.D., MPH, FAAP</p><p class="ci_profile_title">Chief health improvement officer</p><p class="ci_profile_company">MaineHealth</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Pitcher_Gratia_300x300.jpg" alt="Gratia L. Pitcher" width="300" height="300"><p class="ci_profile_name">Gratia L. Pitcher, M.D., MBA</p><p class="ci_profile_title">Chief medical officer and Patient experience dyad leader</p><p class="ci_profile_company">Essentia Health</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Sweetnam_Olivia_300x300.jpg" alt="Olivia Sweetnam" width="300" height="300"><p class="ci_profile_name">Olivia Sweetnam, MPH, MSN, ACNP-BC</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Grace Cottage Family Health and Hospital</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Torres_Tony_300x300.jpg" alt="Tony Torres" width="300" height="300"><p class="ci_profile_name">Tony Torres, M.D., FACP</p><p class="ci_profile_title">President and CEO</p><p class="ci_profile_company">Dignity Health Yavapai Regional Medical Center</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Ward_Josiah_300x300.jpg" alt="Josiah Ward" width="300" height="300"><p class="ci_profile_name">Josiah Ward, D.O., FAAP</p><p class="ci_profile_title">Chief medical officer</p><p class="ci_profile_company">La Esperanza Clinic</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Weeks_Bill_300x300.jpg" alt="Bill Weeks" width="300" height="300"><p class="ci_profile_name">William (Bill) Weeks, M.D., PhD, MBA</p><p class="ci_profile_title">Director, AI for Health</p><p class="ci_profile_company">Microsoft</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2025-04/Wehrman_Doug_300x300.jpg" alt="Doug Wehrman" width="300" height="300"><p class="ci_profile_name">Doug Wehrman, PT, DPT</p><p class="ci_profile_title">Chief operating officer</p><p class="ci_profile_company">Brodstone Healthcare</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-04/Hoppszallern_Suzanna_300x300%20%281%29.png" alt="Suzanna Hoppszallern" width="300" height="300"><p class="ci_profile_name">Moderator:</p><p class="ci_profile_name">Suzanna Hoppszallern</p><p class="ci_profile_title">Senior Editor, Center for Health Innovation</p><p class="ci_profile_company">���������� Association</p></div></div></div>@media (min-width:768px){ .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px) /*Safari Fix*/; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top:30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; 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reduce disparities.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-10/KnowEx_CorroHealthh_Medicaid_620x381.jpg?itok=HS9Y48c8" width="200" height="123" alt="KnowEx_CorroHealth_Medicaid" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-10-29T15:17:14-05:00">Oct 29, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en">Aligning Payers and Partners for Value-based Care</a></span> </div><div class="views-field views-field-body"> <div class="field-content">As value-based care models grow, hospitals, providers and payers need to align goals and incentives to improve patient outcomes and reduce costs.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-09/Iris-Telehealth-banner-620x381.jpg?itok=QQ9C-7Mp" width="200" height="123" alt="Iris-Telehealth-banner-620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-09-25T14:49:38-05:00">Sep 25, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en">Transforming the Behavioral Health Journey</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Transforming the behavioral health journey with strategic initiatives to build a sustainable and coordinated behavioral health services continuum.</div> </div></div> </div> </div> <div class="more-link"><a href="/aha-knowledge-exchange-archive">View All: AHA Knowledge Exchange</a></div> </section> </div> </div></div> Thu, 24 Apr 2025 12:41:52 -0500 Delivery System Transformation /aha-center-health-innovation-market-scan/2024-10-15-thriving-new-health-care-economy <div class="raw-html-embed"> </div><div> /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2024-01/Trailblazers_Amazon_banner_1170x250.png" alt="Cover of How to Strengthen Your Nurse Retention Strategy" width="1168" height="250"><div><h1>Thriving in the New Health Care Economy</h1></div></header></div> h2{ margin-top: 0px; } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } p.center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } <div class="row"><div class="col-sm-8"><h2>How Hospitals and Health Systems Can Pivot Their Operating Models for Sustainability</h2><p>Health system executives have described it perfectly. There isn’t a more succinct description of the new health care economy that emerged from the COVID-19 pandemic. Because things are different, and nearly everything in this new economy is different.</p><p>What’s not different, though, is how some hospitals and health systems operate. As a result, many organizations are struggling to achieve clinical, financial and operational efficiency. What they need is a new operating model — one that matches and overcomes the material changes happening in their markets. Traditional, marginal responses to those material changes won’t cut it anymore.</p><p>This Trailblazers report from the ���������� Association’s Market Scan outlines the key tenets and characteristics of that new operating model and details how two health systems are using that model to respond sustainably to the material market forces that are permanently changing their respective health care economies.</p><div class="row"><div class="col-sm-12"><p><strong>Sponsored by:</strong><a href="https://guidehouse.com/industries/health" target="_blank" title="Guidehouse"><strong><img src="/sites/default/files/2020-03/Logo_Guidehouse_834x313.jpg" alt="Guidehouse logo" width="834" height="313"></strong></a></p></div></div></div><div class="col-sm-4"><a href="https://guidehouse.com/industries/health" target="_blank" title="Guidehouse"><img src="/sites/default/files/2024-01/Trailblazers_logo-924x265.png" alt="TrailBlazers logo" width="100%" height="100%"></a><p><br><a href="#DownloadNow" title="Thriving in the New Health Care Economy | How Hospitals and Health Systems Can Pivot Their Operating Models for Sustainability"><img src="/sites/default/files/2024-10/Traiblazers_Guidehouse_cover_777x600.png" alt="Cover, Thriving in the New Health Care Economy | How Hospitals and Health Systems Can Pivot Their Operating Models for Sustainability" width="100%" height="100%"> </a><br><a class="btn btn-primary" href="#DownloadNow" title="Download, Thriving in the New Health Care Economy | How Hospitals and Health Systems Can Pivot Their Operating Models for Sustainability">Download</a></p></div></div> .y-hr3 div:nth-child(2) { border-top: solid 15px #67c1c3; margin: 50px 0px; height: 0px; <div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div><div class="row"><div class="col-sm-4"><img src="/sites/default/files/2024-10/Trailblazers_Guidehouse_FirstSection_700x532.png" alt="Stethoscope on top of a calculator" width="100%" height="100%"></div><div class="col-sm-8"><h2>How Hospitals and Health Systems Can Pivot Their Operating Models for Sustainability</h2><p>Think of the new operating model as a new way to run a hospital or health system. The model combines discipline, rapid improvements, digital technologies and operations capabilities in a well-integrated, well-sequenced way to achieve sustainable improvements in business, consumer experience and cost. The new operating model translates strategy into structure. It dictates where and how the critical work gets done across a hospital or health system. It defines the hospital or health system as a whole, not as individual parts.</p><p><a href="#DownloadNow" title="Download, How to Strengthen Your Nurse Retention Strategy | Focus on continuous monitoring and improvement to retain clinicians"><strong>READ MORE.</strong></a></p></div></div><div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div><div class="row"><div class="col-sm-4"><img src="/sites/default/files/2024-10/Trailblazers_Guidehouse_Main_Line_Health_700x532.png" alt="Exterior of Main Line Health" width="700" height="532"></div><div class="col-sm-8"><h2>Case Study: Main Line Health</h2><h3>The End of Seasonality</h3><p>Under President and CEO Jack Lynch III, Barbara Wadsworth, Main Line’s executive vice president and chief operating officer, and Director of Performance Excellence Martha Rudi, Main Line pivoted its operating model. The new model focuses on what Rudi calls “dynamic and innovative” solutions to Main Line’s capacity challenges as well as other material market changes like staffing shortages and an aging patient population.</p><p><a href="#DownloadNow" title="Download, How to Strengthen Your Nurse Retention Strategy | Focus on continuous monitoring and improvement to retain clinicians"><strong>READ MORE.</strong></a></p></div></div><div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div><div class="row"><div class="col-sm-4"><img src="/sites/default/files/2024-10/Trailblazers_Guidehouse_SSM_Health_700x532.png" alt="Exterior of SSM Health" width="700" height="532"></div><div class="col-sm-8"><h2>Case Study: SSM Health</h2><h3>Whiteboarding the Future State</h3><p>SSM Health once ran under a traditional command-and-control management style. Mandatory directives came from the top down. It worked. But as market changes turned material from marginal, the system needed to evolve to continue fulfilling its mission as a Catholic health system. Here is how the health system evolved.</p><p><a href="#DownloadNow" title="Download, How to Strengthen Your Nurse Retention Strategy | Focus on continuous monitoring and improvement to retain clinicians"><strong>READ MORE.</strong></a></p></div></div><div> .SponsorMarketoForm { background-color: ; padding:5px 25px; border: solid 2px #307FE2; margin:50px 15px 0px !important; display:inline-block; } .SponsorMarketoForm h3{ margin:10x 0 0 0 ; color:#eaaa00; font-size:.7em; text-transform:uppercase; font-weight:400; letter-spacing:3px; max-width:200px; /* Custom for the copy length */ background-color:#fff; padding: 5px 15px; position:relative; top:-35px; height: 0px; } .SponsorMarketoForm h2{ color: #002855; } .SponsorMarketoForm .SponsorMarketoFormHolder{ background-color: ; padding:15px; display: inline-block; margin-bottom:25px; } .SponsorMarketoFormHolder form{ margin: auto; } @media (max-width:640px){ .SponsorMarketoForm { padding:5px 0px; } .SponsorMarketoForm .SponsorMarketoFormHolder{ padding:15px 0px; 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MktoForms2.whenReady(function(form) { if (form.getId() == 3641) { form.onSuccess(function(values, followUpUrl) { form.getFormElem().hide(); document.getElementById("successAndErrorMessages").innerHTML = "<div><p>Thank you for downloading the latest AHA Trailblazers.<\/p><a class='btn btn-wide btn-primary' data-view-context='top-level-view' href='https:\/\/www.aha.org\/system\/files\/media\/file\/2024\/10\/Trailblazers_Guidehouse_Oct.pdf' target='_blank' rel='noopener noreferrer nofollow'>Download the Report<\/a><\/center><\/div>"; return false; }); }; }); <div id="successAndErrorMessages"> </div></div></div><div class="col-sm-3"><img src="/sites/default/files/2024-10/Traiblazers_Guidehouse_cover_777x600.png" alt="Thriving in the New Health Care Economy | How Hospitals and Health Systems Can Pivot Their Operating Models for Sustainability" width="600" height="777"></div></div></div><div class="col-md-1"> </div></div></div></div> Tue, 15 Oct 2024 08:41:53 -0500 Delivery System Transformation /2024-09-26/transforming-behavioral-health-journey <div> </div>header.jumbotron {display:none} <div> /* center_body */ .center_body { /*margin-top:50px;*/ /* margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; 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background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2024-09/Iris-Telehealth-banner-1170x250.png" alt="Banner Image" width="1170" height="250"><div><h1>Transforming the Behavioral Health Journey</h1></div></header>/* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: .7em; } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"><div class="col-md-1"> </div><div class="col-md-10 row CntMenuBar"><a class="CntMenuSubHome" href="/education-events/aha-virtual-executive-dialogues">AHA Knowledge Exchange</a> <span class="CntMenuSubChild" id="CntMenuSubChild">Transforming the Behavioral Health Journey</span></div><div class="col-md-1"> </div></div><div class="row spacer"><div class="col-sm-3"><div><a href="/system/files/media/file/2024/09/IrisTelehealth-TransformingBehavioralHealth-ke-092624.pdf" target="_blank"><img src="/sites/default/files/2024-09/Iris-Telehealth-cover-910x1220.jpg" alt="AHA Knowledge Exchange | Transforming the Behavioral Health Journey" width="100%" height="100%"></a></div></div><div class="col-sm-9 center_body">.sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; font-weight: 700; } <p class="sponsortype">AHA Knowledge Exchange</p> xxxxxx </p> --> Intro.............. </p> --><h2>Finding the path to a sustainable, service continuum</h2><p>An estimated one in four Americans will require behavioral health services by 2026 according to Trilliant Health research. Behavioral health disorders include both mental illness and substance use disorders. Health systems increasingly are seeking ways to drive innovative, transformative change around this service line to solve critical challenges affecting behavioral health care delivery. This Knowledge Exchange ebook explores how hospitals and health systems are investing and partnering in behavioral health, where they face challenges and opportunities for strategic alignment and financial sustainability, and how they aim to leverage behavioral health to support their communities.</p><div class="row">@media (min-width:768px){ .EDsponsorFloat{ float:right; } } @media (max-width:767px){ .EDLinkFloat{ position:relative; left:27%; } .EDsponsorFloat { text-align:center } } <div class="col-sm-6"><a class="btn btn-wide btn-primary EDLinkFloat" href="/system/files/media/file/2024/09/IrisTelehealth-TransformingBehavioralHealth-ke-092624.pdf" title="AHA Knowledge Exchange | Transforming the Behavioral Health Journey" data-view-context="top-level-view">Download the Report</a></div><div class="col-sm-6"><div class="EDsponsorFloat"><strong>Sponsored by: </strong><a href="https://iristelehealth.com/" target="_blank" rel="noopener nofollow"><img src="/sites/default/files/2023-06/Logo_IrisTeleHealth_834x313_0.jpg" alt="IrisTelehealth Logo" width="100%" height="100%"></a></div></div></div></div></div>.sp_CTA5_holder { margin-top:0px; border-bottom: solid 1px #555; padding-bottom: 50px; } .sp_CTA5_holder_last { border-bottom: solid 0px #555; } .sp_CTA5_holder >div{ overflow: auto; } .sp_CTA5_holder ul { list-style: none; /* Remove default bullets */ padding-left: 0px; /*width: calc(100% - 15%);*/ /*margin: 50px auto 0;*/ margin:auto 50px; } .sp_CTA5_holder ul li{ margin-bottom:7px; line-height: 1.5em; font-size:16px; } .sp_CTA5_holder ul li::before { content: " "; font-size: 1em; margin-right: 10px; display: inline-block; height: 12px; background-color: #9d2235; width: 12px; position: relative; top: 0px; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -o-transform: rotate(45deg); } .sp_CTA5_holder ul li{ padding-left:23px; text-indent:-23px; } .body ol>li, .body ul>li{ font-size:16px: } .sp_CTA5_holder h2 { 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sp_CTA5_holder sp_CTA5_holder_last"><div class="col-md-12"><h3>10 strategic initiatives and investments that health leaders can prioritize for sustainable behavioral health services in their communities</h3><div class="sp_CTA5_section"><ul><li><strong>Identify community behavioral health needs and gaps</strong> in care to develop a comprehensive, integrated strategy as part of health and the continuum of care.</li><li><strong>Integrate physical and behavioral care in primary care settings</strong>, including pediatrics and obstetrics, as a way to focus on early prevention, screening and treatment.</li><li><strong>Partner, collaborate and joint venture</strong> with other hospitals, providers, schools and community organizations to build and create sustainable and coordinated behavioral health services.</li><li><strong>Research new approaches to addressing psychiatric emergencies</strong>, such as EmPath units and behavioral health urgent care, to determine the best fit for the needs of your community.</li><li><strong>Establish a coordinated community response to crisis situations</strong>, working in partnership with other health care providers, EMS, and law enforcement to provide the patient with the appropriate level of treatment and stabilization.</li><li><strong>Consider alternative use of vacant space in facilities and malls</strong> as locations for pieces of the behavioral health care continuum.</li><li><strong>Examine the existing continuum of behavioral health services</strong>, matched against community needs, and research options to fill the gaps and enhance the continuum.</li><li><strong>Where needed, augment substance use disorder care</strong> with detox units, long term injectables, and support with health related social needs, such as housing and employment.</li><li><strong>Improve access to behavioral health care in a multitude of ways</strong>, including telehealth, transportation to in-person care, peer-delivered interventions, and prescription digital therapeutics.</li><li><strong>Address workforce shortages through a multi-pronged approach including expansion of telehealth services</strong> across the care continuum, provision of integrated physical and behavioral care, use of peers/individuals with lived experience, and supporting the mental well-being of the behavioral health workforce.</li></ul></div></div></div><h2>Participants</h2>/* people */ .people { margin-top: 50px; } .people img:nth-child(1) { border-radius: 200px; -moz-border-radius: 200px; -webkit-border-radius: 200px; margin-bottom: 10px; max-width:200px; /* for Transformation Talks */ display:block; /* for Transformation Talks */ margin:auto; /* for Transformation Talks */ } .people img:nth-child(1):hover { opacity: .7 } @media (max-width:991px) { .people { margin: auto; } .people p { text-align: center } } .ci_profile { margin-bottom: 30px; display: block; text-align:center /* this is for the "Executive Dialogue" page */ } @media (max-width:991px) { 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src="/sites/default/files/2024-09/Augsburger_Marc_300x300.png" alt="Marc Augsburger" width="300" height="300"><p class="ci_profile_name">Marc Augsburger, MBA, BSN, RHCEOC</p><p class="ci_profile_title">President and CEO</p><p class="ci_profile_company">Edgerton Hospital and Health Services</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-09/Flanagan_Andrew_300x300.png" alt="Andrew Flanagan" width="300" height="300"><p class="ci_profile_name">Andrew Flanagan</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Iris Telehealth</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-09/Hodshire_Jeremiah_300x300.png" alt="Jeremiah Hodshire" width="300" height="300"><p class="ci_profile_name">Jeremiah Hodshire</p><p class="ci_profile_title">President and CEO</p><p class="ci_profile_company">Hillsdale Hospital</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-09/Kirby_Rudy_300x300.png" alt="Ruby Kirby" width="300" height="300"><p class="ci_profile_name">Ruby Kirby, R.N.</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">West Tennessee Healthcare (Bolivar and Camden hospitals)</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-09/Koekkoek_Doug_300x300.png" alt="Doug Koekkoek" width="300" height="300"><p class="ci_profile_name">Doug Koekkoek, M.D., FACP, SFHM</p><p class="ci_profile_title">Chief physician and clinical executive</p><p class="ci_profile_company">PeaceHealth</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-09/LaFrance_Judy_300x300.png" alt="Judy LaFrance" width="300" height="300"><p class="ci_profile_name">Judy LaFrance, MSN, R.N., NE-BC</p><p class="ci_profile_title">Chief administrative officer</p><p class="ci_profile_company">Hendrick Medical Center South</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-09/Moore_Ed_300x300.png" alt="Edward Moore" width="300" height="300"><p class="ci_profile_name">Edward Moore</p><p class="ci_profile_title">President</p><p class="ci_profile_company">UMass Memorial Health Harrington Hospital</p> profile_combined </p> <p class="ci_profile_award"> profile_award </p> <div class="ci_profile_social"> profile_social </div> --></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-09/Muller_Melinda_300x300.png" alt="Melinda Muller" width="300" height="300"><p class="ci_profile_name">Melinda Muller, M.D.</p><p class="ci_profile_title">Chief medical officer</p><p class="ci_profile_company">Legacy Health</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-09/Romero_Brenda_300x300.png" alt="Brenda Romero" width="300" height="300"><p class="ci_profile_name">Brenda Romero, R.N., MSN</p><p class="ci_profile_title">Hospital chief executive</p><p class="ci_profile_company">Presbyterian Española Hospital</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-09/Trestman_Robert_300x300.png" alt="Robert Trestman" width="300" height="300"><p class="ci_profile_name">Robert Trestman, Ph.D., M.D.</p><p class="ci_profile_title">Professor and chair, department of psychiatry</p><p class="ci_profile_company">Carilion Clinic</p><div class="ci_profile_social"> </div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-04/Hoppszallern_Suzanna_300x300%20%281%29.png" alt="Suzanna Hoppszallern" width="300" height="300"><p class="ci_profile_name">Moderator:</p><p class="ci_profile_name">Suzanna Hoppszallern</p><p class="ci_profile_title">Senior Editor, Center for Health Innovation</p><p class="ci_profile_company">���������� Association</p></div></div></div>@media (min-width:768px){ .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px) /*Safari Fix*/; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top:30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p{ font-size:16px; } <div class="row center_callout_3invert"><div class="col-md-1"> </div><div class="col-md-10"><h2>AHA Knowledge Exchange</h2><p>Gain insights from the C-suite and health care leaders on the most pressing issues and transformational strategies.</p><p><a class="btn btn-wide btn-primary" href="/education-events/aha-virtual-executive-dialogues" data-view-context="top-level-view">Explore the Series</a> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ </p><div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div></div><div class="col-md-1"> </div></div><div class="row"><h2>Latest Knowledge Exchange</h2><div class="feedEmbedImg">.feedEmbedImg .views-element-container { background-color: #f6f6f6;; padding: 20px } .feedEmbedImg .views-element-container h2{ margin-top:0px; color: } .feedEmbedImg .views-element-container .views-field.views-field-created{ color: } .feedEmbedImg .views-element-container .views-field.views-field-title a{ font-size: 20px; color:#002855 } .feedEmbedImg .views-element-container .views-field.views-field-body{ font-size: 16px; color:; } .feedEmbedImg .views-element-container .article.views-row { display: inline-block; transition: 1s; } .feedEmbedImg .views-element-container img{ float: left; margin-right:15px; max-width: 200px ; transition: 2s; } .feedEmbedImg .resource-block .resource-view .views-row:hover{ transform: scale(1.02); } .feedEmbedImg .resource-block .resource-view .views-row:hover img{ opacity: .6; transition: 1.5s; } .feedEmbedImg .resource-block .resource-view .views-row:hover a{ color:#307fe2; } .feedEmbedImg .feedEmbedImg .views-element-container .more-link{ font-size: 1.3em; text-align: right; } .feedEmbedImg .more-link{ text-align: right } @media (max-width:550px){ .feedEmbedImg .views-element-container img { float:unset; display: block; margin: 0 auto; max-width: 100% } .feedEmbedImg .views-field.views-field-created{ clear: both; margin-top:10px; } }  <div class="views-element-container"> <section class="top-level-view js-view-dom-id-670b8fa71a026fc0590b1ee6f2f4a371653b2fc030b392d259d4308c3e362b72 resource-block"> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/VED_Accenture_Governance_620x381.jpg?itok=viVBuq-l" width="200" height="123" alt="VED_Accenture_Governance_620x381-image" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-10T16:11:13-06:00">Dec 10, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en">The Resilient Health System Operating Model</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Health system leaders are building a robust governance and resilient operating model to transform health care delivery models for the future.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/KnowEx_RI_RevenueCycle_620x381_rev1.jpg?itok=42C41VMq" width="200" height="123" alt="KnowEx_RI_RevenueCycle_620x381_rev1" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-05T14:26:53-06:00">Dec 5, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en">Optimize Your Hospital’s Revenue Cycle for Efficient, Patient-Centered Operations</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Optimizing hospital’s revenue cycle for efficient, patient-centered operations and enhancing critical KPIs using AI and robotic process automation.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-11/VED_PatientPoint_Engagement_620x381.jpg?itok=dHKIfRK6" width="200" height="123" alt="PatientPoint_Engagement_620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-11-13T15:51:45-06:00">Nov 13, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Empowering patient engagement and leveraging customized communication and education via digital technologies to improve health and reduce disparities.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-10/KnowEx_CorroHealthh_Medicaid_620x381.jpg?itok=HS9Y48c8" width="200" height="123" alt="KnowEx_CorroHealth_Medicaid" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-10-29T15:17:14-05:00">Oct 29, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en">Aligning Payers and Partners for Value-based Care</a></span> </div><div class="views-field views-field-body"> <div class="field-content">As value-based care models grow, hospitals, providers and payers need to align goals and incentives to improve patient outcomes and reduce costs.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-09/Iris-Telehealth-banner-620x381.jpg?itok=QQ9C-7Mp" width="200" height="123" alt="Iris-Telehealth-banner-620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-09-25T14:49:38-05:00">Sep 25, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en">Transforming the Behavioral Health Journey</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Transforming the behavioral health journey with strategic initiatives to build a sustainable and coordinated behavioral health services continuum.</div> </div></div> </div> </div> <div class="more-link"><a href="/aha-knowledge-exchange-archive">View All: AHA Knowledge Exchange</a></div> </section> </div> </div></div> Wed, 25 Sep 2024 14:49:38 -0500 Delivery System Transformation /aha-center-health-innovation-market-scan/2024-07-23-4-habits-highly-reliable-health-care-organizations <div class="container"><div class="row"><div class="col-md-8"><p><img src="/sites/default/files/inline-images/4-Habits-of-Highly-Reliable-Health-Care-Organizations.png" data-entity-uuid="1d972d58-0520-4326-bbcb-e052ceec50b1" data-entity-type="file" alt="4 Habits of Highly Reliable Health Care Organizations. The arm of a businessman protects the machine tree of an organization from digital rain." width="100%" height="100%"></p><p>Everyone in health care has two jobs: the one they were hired to do and that of making it better. Maureen Bisognano, a senior fellow at the Institute for Healthcare Improvement (IHI), made this simple yet profound statement 12 years ago at the IHI National Forum on Quality Improvement in Health Care.</p><p>Her keynote address posed a transformational challenge to the field as leaders struggled to meet rising market demands for an excellent patient experience and to make a meaningful impact on the patients they serve.</p><p>Then, as now, many health care executives struggled with how to design systems of care and processes with continuous improvement built into operations. And when these efforts didn’t deliver intended results, leaders and culture were often cited as the reasons.</p><h2><span>Systems Need Fixing More Than People</span></h2><p>Ensuing modifications to improvement plans usually called on leaders to set bolder goals, enable staff to do their best work and respond to employee feedback. These were not bad ideas, but they often were flawed, say three IHI leaders in a recent <a href="https://hbr.org/2024/07/to-improve-health-care-focus-on-fixing-systems-not-people" target="_blank" title="Harvard Business Review: To Improve Health Care, Focus on Fixing Systems — Not People">Harvard Business Review report</a>.</p><p>The authors argue that care delivery systems need fixing far more than the people who work in these systems. Going forward, health care leaders must account for the strains on the workforce of poorly designed and unoptimized systems and create systems-focused improvement programs that everyone owns together.</p><p>Organizations like Jefferson Health in Pennsylvania, Prisma Health in South Carolina and the Greater Baltimore Medical Center have built dynamic operating models that support continuous learning and improvement via system redesign, the report notes. Many others have built aspects of these programs, which the authors call successful, to be operationally integrated, tech-enabled care operating systems.</p><p>So, what does it take to build dynamic operating systems to support continuous improvement?</p><h2><span>4 Traits of Systems-Focused Improvement Organizations</span></h2><h3><span>1</span> <span>|</span> They recognize and celebrate staff commitment and passion.</h3><p>Harness the brilliance of your team on a massive scale and celebrate them for their resilience and commitment to excellent care.</p><h4><span>Takeaway</span></h4><p>Look for opportunities to recognize individuals and teams for perpetuating continuous improvement. For example, Jefferson Health leaders during quarterly enterprisewide meetings celebrate individuals and teams that “make a great catch,” such as identifying a potential safety risk that leads to large-scale improvements and risk mitigation, the report states.</p><h3><span>2</span> <span>|</span> They obsess over system improvements.</h3><p>Daily workflows are the heart of these operating systems. Quality and safety team leaders concentrate day in and day out on methods to obtain feedback about how operating systems are performing.</p><h4><span>Takeaway</span></h4><p>This leads to daily identification, triage and resolution of real-time operational challenges. “In these organizations, the quality team is not seen as reactive, policing or scorekeeping; it is viewed as front-line clinicians’ greatest advocates,” the authors wrote.</p><h3><span>3</span> <span>|</span> They go beyond rigorous process-improvement methodologies.</h3><p>Programs like Lean Six Sigma, Total Quality Management and others aimed at creating high-reliability organizations have guided health care toward production processes proven in other fields. And yet, many health care organizations have achieved only incremental improvements using these efforts. One key reason may be that they haven’t successfully engaged workers and customers to drive daily learning and continually optimize system performance.</p><h4><span>Takeaway</span></h4><p>The key is for those leading efforts to improve organizational improvement to focus less on trying to get more from their workforce and more on trying to maximize what they can get from the system. This is a critical concept when considering health care’s challenge of overwhelming burnout and global shortages of physicians and nurses, the authors state.</p><h3><span>4</span> <span>|</span> They thrive on feedback.</h3><p>Successful systems-focused industries don’t regularly spend time with front-line workers discussing abstract methods, principles or theories for how they can improve their work. They devote time to seeking feedback and understanding challenges so they can design or redesign daily operations to make front-line workers’ jobs easier while simultaneously improving system output.</p><h4><span>Takeaway</span></h4><p>Quality and safety cannot be ancillary concerns. They must be embedded in the work itself. As health care leaders consider the path forward, they must account for the strain on their workforce and recognize that there is no greater generator of dissatisfaction than working in a system not intentionally and carefully designed for success.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" width="721" height="130" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt width="360" height="300"></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 23 Jul 2024 06:15:00 -0500 Delivery System Transformation /aha-center-health-innovation-market-scan/2023-10-10-3-takeaways-general-catalysts-health-transformation-spinoff <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="3 Takeaways from General Catalyst’s Health Transformation Spinoff. A man sits on top of a tower with the General Catalyst log on it and looks through binoculars into the future." data-entity-type="file" data-entity-uuid="a58d3c27-04b4-4d56-8cb5-b6f197d9dbb3" src="/sites/default/files/inline-images/3-Takeaways-from-General-Catalysts-Health-Transformation-Spinoff.jpg" width="620" height="381"></p> <p><a href="https://www.generalcatalyst.com/" target="_blank" title="General Catalyst homepage">General Catalyst (GC)</a>, the huge venture capital firm that has been concentrating on how to help hospitals and health systems transform care delivery, is putting added muscle behind this effort. It is spinning off <a href="https://www.generalcatalyst.com/health-assurance" target="_blank" title="Health Assurance Transformation Corp. landing page.">Health Assurance Transformation Corp. (HATCo)</a> to be led by former Intermountain Health CEO Marc Harrison, M.D.</p> <p>Harrison and General Catalyst CEO Hemant Teneja wrote a <a href="https://www.generalcatalyst.com/perspectives/the-future-of-health" target="_blank" title="General Catalyst: The Future of Health">blog</a> about their self-described plan to create an “Amazon ecosystem of health care” to help health systems achieve a more affordable, accessible and proactive care system.</p> <p>As part of its goals, General Catalyst will look to acquire a health system within HATCo’s first year as a national blueprint to transform the field and to put the system on a platform where digital systems can scale across the enterprise without operating in silos.</p> <p>HATCo also will work with GC’s 20-plus health system partners to help them on their transformation journey and will help to catalyze the health assurance ecosystem by building an interoperability model with tech-driven solutions from a subset of health care portfolio companies.</p> <p>HATCo will operate as a for-profit, Harrison said, adding that, “We are unaware of any industry that is able to truly transform without the impetus of capitalism behind it.”</p> <p>In their blog, Teneja and Harrison emphasize their focus on stakeholder alignment and that transforming health systems will require a “decades-long time horizon.” In its work, GC will emphasize this latter point to investors.</p> <h2><span>3 Takeaways from the Launch of HATCo</span></h2> <h3><span>1</span> <span>|</span> The company will focus on platform innovation.</h3> <p>It sees the current private equity model in health care as having a maniacal focus on removing costs from the system. HATCo’s plan will involve giving health systems the chance to capitalize on new revenue streams, which should in turn enable them to invest more in technologies to service their communities.</p> <h3><span>2</span> <span>|</span> Radical collaboration will be the rule.</h3> <p>HATCo is committed to creating an open architecture platform and working closely with its health system partners by sharing best practices, new technologies and a transformation playbook.</p> <h3><span>3</span> <span>|</span> Value-based care is baked into the plan.</h3> <p>HATCo intends to work with the ecosystem to demonstrate that a model that is better for patients also can be good for business.</p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 10 Oct 2023 10:03:21 -0500 Delivery System Transformation /aha-center-health-innovation-market-scan/2022-08-16-4-ways-signify-health-deal-could-help-cvs <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="4 Ways a Signify Health Deal Could Help CVS Health. A home health clinician with a clipboard to record health data meets with an elderly man who is wearing a monitor on his left wrist at his kitchen table." data-entity-type="file" data-entity-uuid="098abdc7-1045-4a14-9608-0ce668b22f31" src="/sites/default/files/inline-images/4-Ways-a-Signify-Health-Deal-Could-Help-CVS-Health.jpg" width="620" height="381"></p> <p>In competition for the loyalty and wallets of consumers, mega-retailers Amazon, CVS Health and others have been rapidly expanding their health care portfolios lately. Much of the companies’ focus has been on advancing their primary care reach and in-home care services while bulking up their physician networks.</p> <p>The recent news that <a href="https://www.wsj.com/articles/cvs-plans-to-bid-for-signify-health-sources-say-11659890029" target="_blank" title="The Wall Street Journal: CVS Plans to Bid for Signify Health">CVS Health plans to bid for Signify Health</a>, a value-based care analytics company that helps payers, employers and providers with in-home care, is the latest case in point. If successful, the deal would help CVS Health fulfill its growth strategy as a provider.</p> <p>Nevertheless, there’s a long way to go given that multiple suitors have their eye on <a href="https://www.signifyhealth.com/" target="_blank" title="Signify Health homepage">Signify Health</a>. But even if CVS Health doesn’t end up with Signify Health, the company made clear in a recent earnings call that it will pursue deals that meet its strategic goals in primary care and home health.</p> <h2>4 Ways a Signify Health Acquisition Could Help CVS</h2> <h3>1 <span>|</span> <span>Deliver a more robust provider network.</span></h3> <p>After acquiring the accountable care organization <a href="https://caravanhealth.com/resources/blogs-news/signify-health-completes-acquisition-caravan-health/" target="_blank" title="Caravan Health: Signify Health Completes Acquisition of Caravan Health.">Caravan Health</a> in February, Signify Health’s network now includes 200-plus health systems, 100 Federally Qualified Health Centers and more than 10,000 primary care practices, according to an <a href="https://www.insiderintelligence.com/content/cvs-health-eyes-signify-health-acquisition-here-s-what-means-retail-primary-care" target="_blank" title="Insider Intelligence: CVS Health eyes Signify Health acquisition—here’s what it means for retail primary care">Insider Intelligence report</a>. With the Caravan Health acquisition, Signify Health says it now supports about $10 billion in medical spending.</p> <h3>2 <span>|</span> <span>Provide a centerpiece for CVS’ primary care strategy.</span></h3> <p>Unlike Walmart, which primarily hires nurses to staff its retail clinics, CVS wants its new primary care clinics to be mainly physician-led. CVS Health’s primary care strategy is similar to that of Walgreens, which bought retail clinic partner <a href="https://www.villagemd.com/" target="_blank" title="VillageMD homepage">VillageMD</a> for $5.2 billion to locate clinics adjacent to its retail pharmacy stores.</p> <h3>3 <span>|</span> <span>Expand in-home health services.</span></h3> <p>Signify Health provides more than 1.9 million in-home health assessments per year and connects with patients via short message services, email and telephone reminders between visits. In July, the company said it would be leaving the Centers for Medicare & Medicaid Services’ <a href="https://innovation.cms.gov/innovation-models/bundled-payments" target="_blank" title="CMS.gov: Bundled Payments for Care Improvement (BPCI) Initiative: General Information">Bundled Payments for Care Improvement Advanced Model</a> to focus on its home and community services segment — aligning with CVS Health’s aims.</p> <h3>4 <span>|</span> <span>Connect with underserved consumers.</span></h3> <p>With roughly 9,900 stores throughout the U.S. and Puerto Rico, including those located in underserved areas, CVS has a significant opportunity to provide primary care in those communities.</p> <h2>Convenient Access to Care Will Be King</h2> <p>The fact that the CVS Health news comes just weeks after <a href="https://press.aboutamazon.com/news-releases/news-release-details/amazon-and-one-medical-sign-agreement-amazon-acquire-one-medical" target="_blank" title="Amazon Press Release: Amazon and One Medical Sign an Agreement for Amazon to Acquire One Medical">Amazon said it will buy the primary care organization One Medical</a> for nearly $4 billion is significant. Competition is heating up among new providers to transform delivery, with consumer-centric, tech-supported efforts to make every step in the patient experience more convenient.</p> <p>Some see Amazon’s One Medical purchase as a precursor to an eventual health care service subscription offering. “Whether Amazon directly adds health care to Prime or has an additional fee, or whether they work with employers to somehow weave in benefits for Prime subscribers, it seems inevitable that Amazon will leverage the subscription model,” notes Dan Clarin, managing director of Kaufman Hall’s strategic and financial planning practice, in a recent <a href="https://www.kaufmanhall.com/insights/article/amazon-and-one-medical-whats-going-here" target="_blank" title="Kaufman Hall: Amazon and One Medical: What’s Going on Here?">roundtable discussion</a> among the consulting firm’s leaders.</p> <p>CVS, meanwhile, is working with telehealth company <a href="https://www.fiercehealthcare.com/health-tech/amwell-scores-cvs-tie-roll-out-retailers-virtual-primary-care-service" target="_blank" title="Fierce Healthcare: Teladoc rival Amwell scores CVS tie-up to launch retailer's virtual primary care service.">Amwell to roll out the retailer’s new virtual primary care service</a>. The platform will give consumers and eligible Aetna and CVS Caremark members access to primary care, on-demand care, chronic-condition management and mental health services.</p> <p>Finally, CVS and Amazon see their roles as more than disrupting or transforming care delivery. They are out to change traditional health insurance — Amazon through its <a href="https://amazon.care/" target="_blank" title="Amazon Care homepage">Amazon Care program</a> and CVS through its <a href="https://www.aetnacvshealth.com/" target="_blank" title="aetna CVS Health: Introducing Aetna CVS Health™ ACA plans.">Aetna subsidiary</a>. What might the landscape look like going forward?</p> <p>The business model for Optum, VillageMD, CVS, ChenMed and now Amazon Care and One Medical is a network-restriction play, the Kaufman Hall team notes. Matthew Bates, managing director of enterprise service line lead, adds, “The entire business model of each of these companies is to route patients to the optimal place to get care and get as many expensive ancillary services as possible out of the mix. The business model of traditional fee-for-service health care is to feed the beast. The business model of the disruptors, especially those contracting directly with employers, is to starve the beast.”</p> <p>“Watchful waiting is really important because only Amazon knows what’s going to happen now. What we are all watching and concerned about is what impact this could have on the way health care is delivered in the United States,” says Ken Kaufman, managing director and chair of Kaufman Hall.</p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 16 Aug 2022 06:15:00 -0500 Delivery System Transformation /advancing-health-podcast/2022-06-10-sponsored-strategic-planning-imperatives-hospitals-and-health <p>Strategy. Transformation. Both are integral to today’s most successful health care planning agendas and associated initiatives. Accenture’s perspective on what, why, and how hospitals and health systems are planning strategic agendas brings new perspective on these approaches. Rather than taking a more traditional linear approach to strategic planning, hospitals and health systems that successfully plan focus on creating an integrated “Connected” plan leading to more actionable and sustainable outcomes. BayCare understands this well. Join us for a discussion on various approaches hospitals and health systems can take when establishing their strategic plans, and hear insights from BayCare about their experiences and benefits from adopting a “Connected” transformation planning approach and the lessons they learned along the way. Today’s podcast is brought to you by Accenture.</p> <hr /> <p></p> <div><a href="https://soundcloud.com/advancinghealth" target="_blank" title="Advancing Health">Advancing Health</a> · <a href="https://soundcloud.com/advancinghealth/sponsored-edit2-accenturepodcast" target="_blank" title="[SPONSORED] Strategic Planning Imperatives for Hospitals and Health Systems to Get Right">[SPONSORED] Strategic Planning Imperatives for Hospitals and Health Systems to Get Right</a></div> <p> </p> Fri, 10 Jun 2022 08:43:11 -0500 Delivery System Transformation /news/blog/2022-05-25-aha-leadership-summit-offers-transformational-strategies-unexpected-solutions <p>The <a href="https://leadershipsummit.aha.org">���������� Association Leadership Summit</a> returns in person July 17-19 in San Diego for 2022, with renowned speakers from both inside and outside health care showcasing high-level, transformational strategies and innovative approaches for delivering better care and greater value, ensuring financial stability, enhancing public trust and confidence, addressing workforce challenges, and improving the health care consumer experience through operational excellence, creative partnerships and redefined delivery models.</p> <p>The conference offers insights and ideas for senior executives, clinical leaders, board trustees and next-generation health care leaders.</p> <p>Summit attendees can expect to:</p> <ul> <li>Find inspiration and practical solutions from <a href="https://leadershipsummit.aha.org/program/schedule-ls">educational sessions</a> focused on five critical areas: <ul> <li>Leadership 2.0: Leading When There’s No "Steady State"</li> <li>Disrupt Your Strategy: Rebuilding and Reimagining Health Care Delivery</li> <li>It’s the People: Overcoming Workforce Challenges to Build Resilient, High-Performing Teams</li> <li>Value-Based Today: Creating Strategies & Care Models to Drive Value</li> <li>Being Digital: Achieving Enterprise-wide Digital Transformation</li> </ul> </li> <li>Learn from experts in the field and share experiences on: <ul> <li>Behavioral Health</li> <li>Health Equity</li> <li>Governance Excellence</li> </ul> </li> <li>Gain insights from a lineup of powerful speakers, including senior health care leaders, clinicians, futurists and authors featured in inspirational <a href="https://leadershipsummit.aha.org/program/keynote-speakers-ls">plenary sessions</a>: <ul> <li> <p><strong><em>Breaking Boundaries through Creative Leadership & Collaboration</em></strong><br /> Ian Morrison, Author and Health Care Futurist</p> <p><strong>Panel: Transformative Collaboration</strong></p> <p><strong>Panel: Driving Insights through Data, Partnership</strong></p> </li> <li> <p><strong>American Injustice: Mercy, Humanity and Making a Difference</strong><br /> Bryan Stevenson, Executive Director of the Equal Justice Initiative</p> </li> <li> <p><strong>Health Delivery Transformation through Disruptive Innovation</strong></p> <p><strong>Fireside Chat: Health Care Equity through Access to Capital</strong></p> <p>Joy A. Lewis, Senior Vice President, Health Equity Strategies, and Executive Director, Institute for Diversity and Health Equity, ���������� Association</p> <p>Maria Velissaris, Founding Partner, SteelSky Ventures</p> <p>Marcus Whitney, Founding Partner, Jumpstart Health Investors, and Managing Partner, Jumpstart Nova</p> </li> <li> <p><strong><em>Working Better Than Before: Understanding Habits to Manage Yourself—And Others—Better</em></strong><br /> Gretchen Rubin, Author of #1 National Best Seller The Happiness Project</p> </li> </ul> </li> <li>Reconnect with peers, make new connections and network with business partners providing innovation solutions with Summit <a href="https://leadershipsummit.aha.org/program/networking-connections-ls">Networking Connections</a></li> <li>Hear rapid-fire presentations from leading early-stage companies during the AHA Leadership Summit Startup Showcase</li> </ul> <p>The Summit offers strategic and visionary health care leaders the opportunity to meet the future and boldly transform their organizations.</p> <p>Please visit <a href="https://leadershipsummit.aha.org">leadershipsummit.aha.org</a> for more information on the AHA Leadership Summit.</p> <p><em>Michelle Hood is AHA’s executive vice president and chief operating officer.</em></p> Wed, 25 May 2022 13:12:13 -0500 Delivery System Transformation /news/news/2021-11-08-aha-transformation-talks-advancing-innovation-cloud-based-data-strategy <p>Learn how hospital and health system leaders such as Steven J. Hess, chief information officer at UCHealth, are advancing their digital strategies and data analytics capabilities to create greater value, reduce costs and improve outcomes. Watch the <a href="/aha-transformation-talks/ep15-innovation-data-strategy">10-minute video</a>, part of AHA’s Transformation Talks <a href="/aha-transformation-talks">series</a> on strategies for reimagining health care.</p> Mon, 08 Nov 2021 13:56:45 -0600 Delivery System Transformation /aha-center-health-innovation-market-scan/2021-10-26-4-transformation-takeaways-hlth <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="4 Transformation Takeaways from HLTH. The HLTH conference logo over blueprints of a city map." data-entity-type="file" data-entity-uuid="a3b930f6-2417-4661-ac0a-e26f34c7c4c3" src="/sites/default/files/inline-images/ms_102621_item1_HLTH_620_2049484.jpg" width="620" height="381"></p> <p>Provider-led innovation and partnerships are transforming the health care ecosystem and creating new approaches for managing the health of patient populations, improving access and expanding health equity.</p> <p>During the program that kicked off last week’s <a href="https://www.hlth.com/" target="_blank" title="HLTH Conference homepage.">HLTH conference</a>, AHA leaders, provider organizations, health tech and business executives shared insights into how to move the needle as the field transforms in a post-pandemic world.</p> <h2>4 Takeaways for Providers</h2> <h3>1. Collaboration is king.</h3> <p><img alt="Collaboration is king. A diverse group of hands are in a circle together." data-entity-type="file" data-entity-uuid="98f6fddb-79ce-4c18-8ac3-f511dc7712a1" src="/sites/default/files/inline-images/ms_102621_item1_icon_Collaboration_190_2049483.jpg" width="190" height="127" class="align-left">While hospitals and health systems have long partnered with other organizations to ensure access to care and social services in their communities, partnership is no longer optional. “The need to transform care delivery has never been greater, and meeting this challenge will require unparalleled collaboration, partnerships and coordination across key stakeholders,” said Michelle Hood, executive vice president and chief operating officer of the AHA.</p> <h3>2. Digital transformation: It’s not about splash, it’s about the smart use of data.</h3> <p><img alt="Digital transformation: It’s not about splash, it’s about the smart use of data. A collection of charts and graphs." data-entity-type="file" data-entity-uuid="6d48932b-ee54-45b9-b300-073150c4bfde" src="/sites/default/files/inline-images/ms_102621_item1_icon_DigitalTrans_190_2049480.jpg" width="190" height="127" class="align-left">Data are foundational to achieving many of the desired outcomes of hospitals’ transformation efforts. Providers must establish a comprehensive, documented data strategy that outlines the organization’s approach to data governance, top priorities for data usage and a road map to achieve greater data liquidity. Data liquidity, or the ability for data from all sources in an organization to easily flow through all systems, enables hyperpersonalized digital experiences. This is how online retailers know exactly what we’re looking to buy before we do. For health care organizations to anticipate patients’ needs in a similar fashion, hospitals and health systems must first create an underlying data foundation.</p> <h3>3. Personalization builds engagement and drives experience.</h3> <p><img alt="Personalization builds engagement and drives experience. A clinician reviews a patients personal health care data on a screen during a telehealth visit." data-entity-type="file" data-entity-uuid="5a3234cb-679e-4c55-9c17-bb2494e1b3b1" src="/sites/default/files/inline-images/ms_102621_item1_icon_Personalization_190_2049479.jpg" width="190" height="127" class="align-left">Focusing on a highly tailored experience for all patients advances health equity. While the concept of personalization tends to invoke thoughts of cutting-edge medicine or splashy, concierge-like digital experiences aimed at the well-insured, personalizing care experiences may be most important for patients who have historically experienced health inequities. Providers’ digital transformation efforts must remove friction for all patients. As a starting point, providers should collect data on patient racial, ethnic, language, sexual orientation, gender identity and social factors that can be fed into various patient-facing and clinician point-of-care interfaces to drive more personalized care.</p> <h3>4. Hospital ‘anchor’ strategies can increase impact by extending to community investment.</h3> <p><img alt="Hospital ‘anchor’ strategies can increase impact by extending to community investment. A collection of building in a community, including a hospital with a red cross on the top of it." data-entity-type="file" data-entity-uuid="17a2fc08-5dd9-4794-8fe4-c2da7a5e5abc" src="/sites/default/files/inline-images/ms_102621_item1_icon_Anchor_190_2049485.jpg" width="190" height="127" class="align-left">In recent years, hospitals have used the term ‘anchor’ to describe their approach to population health. While they may not be able to solve all challenges created by societal impacts facing a patient, provider organizations can serve as an anchor among a network of community service providers, connecting patients to needed services and providing a warm, direct handoff to a person when possible.</p> <p>That same strategy increasingly is being deployed toward community investment. Hospitals and health systems invest a percentage of their earnings to ensure long-term financial stability for the organization. Typically, these investments are in the stock market or other traditional investment vehicles. And, some hospitals earmark a portion of their investments for community-based entities. For example, 1% of Cleveland Clinic’s reserves are invested in affordable housing, opening grocery stores in food deserts or other community revitalization projects.</p> <p>Boston Medical Center Health System (BMCHS) makes investments based on such criteria as how the funds can create jobs for people in the communities it serves. BMCHS along with Boston Children’s Hospital and Brigham and Women’s Hospital participate in the <a href="https://www.bostonchamber.com/our-impact/insights-blog/transforming-neighborhoods-in-boston/" target="_blank" title="Greater Boston Chamber of Commerce: The Power of Collaboration: How a New Partnership Will Transform Neighborhoods in Boston">Boston Opportunity System Collaborative</a>, which has engaged 14 employers and created 500 total new jobs over the past three years, including 150 positions through Jewish Vocational Services and 50 jobs at BMCHS.</p> <p>In addition to the AHA, program sponsors included <a href="https://www.cerner.com/" target="_blank">Cerner</a>, <a href="https://www.carerev.com/" target="_blank">CareRev</a>, <a href="https://www.dedalus.com/global/en/" target="_blank">Dedalus Group</a>, and <a href="https://persivia.com/" target="_blank">Persivia</a>.</p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 26 Oct 2021 06:30:00 -0500 Delivery System Transformation