/ en Fri, 25 Apr 2025 19:20:42 -0500 Tue, 01 Nov 22 08:38:33 -0500 /aha-center-health-innovation-market-scan/2022-11-01-4-takeaways-survey-retail-health-clinics-and-quality <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="4 Takeaways from Survey on Retail Health Clinics and Quality. An Asian woman walks down a grocery store aisle with a Quick Clinic sign at the end of the aisle." data-entity-type="file" data-entity-uuid="9e6ccab4-c784-4ca3-bca1-569429fd6741" src="/sites/default/files/inline-images/4-Takeaways-from-Survey-on-Retail-Health-Clinics-and-Quality.jpg" width="525" height="328"></p> <p>The continuing rise of retail health clinics throughout the U.S. has significantly increased convenient access to care for vulnerable populations seeking quick resolutions to common ailments or wanting a COVID-19 vaccination. But how do they stack up against care delivered in primary care practices and facilities managed by hospitals and health systems?</p> <p>More than 70% of health care leaders globally believe the quality of care in retail settings is lower than in primary care practices, according to <a href="https://catalyst.nejm.org/doi/full/10.1056/CAT.22.0312?query=CTOC&cid=DM1565964_Catalyst_Subscriber&bid=1217533739" target="_blank" title="NEJM Catalyst: Retail Health Care Improves Access, but Quality Concerns Remain">survey findings from NEJM Catalyst Insight Council members</a> published in October. Nearly half of 767 respondents (including 513 from the U.S.) also voiced concerns about the difficulty of tracking patients who use retail clinics over time along with challenges in managing continuity of care.</p> <p>Nevertheless, 66% of survey respondents globally say that the pandemic improved patient views on retail clinics.</p> <h2><span>A Wake-Up Call on Convenience and Better Access</span></h2> <p>Interviews that NEJM Catalyst conducted with respondents provided context on these issues, with Dennis Jolley, system vice president of strategy and planning at UW Health in Madison, Wisconsin, noting that the pandemic provided a wake-up call for providers about the need to improve patient access and convenience.</p> <p>Now that the worst of the pandemic appears to be over, patients who used virtual visits or retail clinics are more comfortable with these options because they have experienced them, Jolley said.</p> <p>Respondents’ concerns about quality are likely related to differences between episodic and longitudinal care strategies, Jolley explained. Retail health tends to be episodic while good primary care is more longitudinal.</p> <p>For health systems, the two biggest benefits of owning or partnering in retail care are to improve access to care (cited by 52% of respondents) and meet consumer demand (48%), an indication of the role that retail care is playing in fulfilling unmet patient needs. Another important finding, respondents say that retail care helps meet the needs of vulnerable populations, with two-thirds (67%) reporting that the use of retail health care delivery has increased access for this group.</p> <h2><span>The Continuity of Care Conundrum</span></h2> <p>Providing continuity of care among retail clinics and primary care practices, hospitals or health systems is a key concern for roughly half the U.S. respondents. The two biggest challenges for health systems of owning or partnering in retail care are the difficulties of tracking patients over time and transitions of care, cited by 46% and 50% of the U.S. respondents, respectively.</p> <p>Some are concerned that preventive screenings may not be done when care is episodic and that retail care will erode the continuity of care and increase the total cost of care in the end. David Fairchild, M.D., chief medical officer for MinuteClinic at CVS, challenged this latter notion in an <a href="https://catalyst.nejm.org/doi/full/10.1056/CAT.22.0311" target="_blank" title="NEJM Catalyst: Growing Acceptance of Retail Health Care">analysis of the survey findings</a>.</p> <p>Fairchild says the quality concerns raised by health care leaders are not necessarily unique to retail care and are found throughout health care delivery. He notes that the field still does not have a common way to share medical information due to interoperability issues and myriad different electronic health record systems.</p> <h2><span>Will Providers Build a Retail Presence?</span></h2> <p>Despite the growth of retail health clinics, only 15% of respondents own or have a formal relationship with these outlets; another 10% say their organization is planning an affiliation within the next three years.</p> <p>And in terms of what they view as the greatest outside competitive threat to traditional health care institutions, more than half the respondents (56%) cited direct-to-consumer telemedicine by a wide margin versus 16% for retail clinics and 13% for urgent care clinics.</p> <p>As for how hospitals and health systems can respond to current trends in retail care, U.S. health care leaders offer four insights.</p> <h3><span>INSIGHT 1</span> <span>|</span> Expand primary care access and new modes of delivering treatment.</h3> <p>Statistics show as many as 25% of Americans do not have a primary care provider. Consider providing an additional access point for consumers who do not have a primary care physician. Be prepared to address care coordination, a potential rise in patients with chronic conditions and the ability to make timely referrals to specialists.</p> <h3><span>INSIGHT 2</span> <span>|</span> Uberize care with GPS-enabled smartphones and intelligent navigation to match immediate demand to care coordination.</h3> <p>Traditional care delivery systems need to re-examine access and ways to make it easier for patients to get the care they want when they want it and where, noted one executive. Meet patients where they are — on their mobile devices, at home, at work or on the road.</p> <h3><span>INSIGHT 3</span> <span>|</span> Consider focusing on in-home care.</h3> <p>More than 40% of U.S. respondents say that in-home care will reduce demand for retail care. But as we’ve seen with other retailers getting involved in health care, a growing number are looking to expand operations into home care. Be prepared to differentiate your services.</p> <h3><span>INSIGHT 4</span> <span>|</span> Partner and coexist with retail care.</h3> <p>Traditional practices and organizations often are not nimble enough to meet same-day, urgent care needs for basic acute care like treating strep throat, noted one CMO from a U.S. nonprofit research facility. The flip side: Retail clinics will free up time for primary care physicians to spend on higher-acuity patient issues.</p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 01 Nov 2022 08:38:33 -0500 Care Continuum /aha-center-health-innovation-market-scan/2022-10-18-5-ways-optimize-alternative-care-sites <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="5 Ways to Optimize Alternative Care Sites. An arrow moving up to the left by bouncing off regularly placed steps." data-entity-type="file" data-entity-uuid="cbdae108-45a7-4f24-b74f-a1a6ef217971" src="/sites/default/files/inline-images/5-Ways-to-Optimize-Alternative-Care-Sites.jpg" width="620" height="381"></p> <p>Amid the expansion of alternative care sites such as retail clinics, the home and virtual settings, health care organizations have a unique opportunity to improve access and build greater trust and loyalty, particularly in underserved communities.</p> <p>However, this won’t happen simply by offering care in settings outside physician offices. Providers must recognize changing consumer preferences in how they want to access care, build diverse care teams and prioritize care continuity, notes a recent Deloitte report, <a href="https://www2.deloitte.com/us/en/insights/industry/health-care/alternative-sites-of-care.html" target="_blank" title="Deloitte: Advancing health through alternative sites of care">“Advancing Health Through Alternative Sites of Care.”</a></p> <h2><span>What Consumers Want</span></h2> <p>The report zeroes in on how to create a more inclusive and equitable experience, based in part on two surveys Deloitte conducted in February and March among more than 4,500 consumers and online focus groups with 445 consumers who identify as Black, Hispanic, Asian or Native American.</p> <p><strong>Among the findings:</strong></p> <ul> <li> <h3><span>Reduce Friction</span></h3> <p>Health care organizations must provide a patient experience that reduces friction and addresses factors that contribute to inequitable care and poor access.</p> </li> <li> <h3><span>Touch Points</span></h3> <p>Alternative care sites can increase accessibility by providing more patient touch points and expanding location options for well visits, mental health and other services.</p> </li> <li> <h3><span>Retail Clinics</span></h3> <p>While only about 10% of consumers have used a retail clinic over the past year, many more say they would be “likely to” or “maybe would” use these locations for preventive care (55%) or mental health (47%). Black, Asian and Hispanic respondents are more likely than white respondents to use retail clinics, and urban residents are more likely than those in rural areas to use retail clinics.</p> </li> <li> <h3><span>Virtual Care</span></h3> <p>Consumers’ use of virtual health is shifting from just urgent or acute care to include preventive and mental health. Nearly two-thirds — across all races and ethnicities — say they would use virtual visits for preventive care while nearly 75% of Medicaid and health insurance exchange plan users would access care virtually for mental health services.</p> </li> </ul> <h2><span>Addressing the Trust Deficit</span></h2> <p>To reach more of these consumers through alternative care sites, providers must develop diverse care teams, Jay Bhatt, D.O., managing director of Deloitte Services LP and one of the report’s co-authors, told <a href="https://medcitynews.com/2022/10/alternative-care-sites-wont-make-a-difference-unless-these-2-priorities-arent-considered/" target="_blank" title="MedCity News: Alternative sites won't make a difference unless these 2 priorities are considered">MedCity News</a>. “Having diverse and empathetic care teams that reflect the communities they serve will help consumers build and sustain trust. If you meet community members where they live, work and play, they will feel more comfortable,” Bhatt said.</p> <p>Trust deficits remain a major barrier for people seeking care, the report notes. Consumer and community trust in providers and organizations is critical for optimal health because trust influences patients’ willingness to receive preventive screenings and physical and mental health care. Trust between patients and providers also is linked to improved patient experiences, better health outcomes and the patients’ perceptions of the care they receive, Deloitte research shows.</p> <p><strong>In its 2021 focus groups, Deloitte found that:</strong></p> <ul> <li>Two of every three participants who identify as Black, and half of Asian and Hispanic participants prefer to see a provider who is similar in race, background or lived experience.</li> <li>For Asian (59%) and Hispanic (53%) participants, having a provider who is empathetic and culturally competent is a top priority.</li> <li>About half of participants are willing to trade access to convenient, in-person care for a virtual visit with a provider who looks like them and is culturally competent.</li> </ul> <h2><span>5 Takeaways for Health Care Organizations</span></h2> <h3><span>1</span> <span>|</span> Create more access points and include opportunities to address drivers of health.</h3> <p>Organizations have an opportunity to address the issues that exacerbate disparities. Retail clinics and community health centers provide better access to care as well as access to food, educational resources and connections to social service agencies.</p> <h3><span>2</span> <span>|</span> Develop diverse care teams.</h3> <p>Consumers are most likely to be comfortable receiving care from someone who is “like them.” Consider co-creating teams with the community to reflect what the community wants.</p> <h3><span>3</span> <span>|</span> Ensure care continuity.</h3> <p>For patients with chronic conditions or older adults who require more complex care, retail clinics can focus on seamless interactions with other health systems or the primary care setting. Provide an easy mechanism to send the patient’s visit details to the entire care team.</p> <h3><span>4</span> <span>|</span> Invest in virtual health technology.</h3> <p>Improving telehealth capabilities and designing a process whereby consumers can access their own physician instead of third-party services can help health care organizations streamline and maximize virtual health benefits.</p> <h3><span>5</span> <span>|</span> Train clinicians on virtual health.</h3> <p>Patients still aren’t completely satisfied with their virtual interactions with physicians and other clinicians. Training clinicians in building virtual interpersonal relationships can improve the virtual visit experience.</p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 18 Oct 2022 06:15:00 -0500 Care Continuum /sponsored-executive-dialogues/2022-10-11-measuring-quality-and-operational-efficiencies-across-continuum-care <div> </div>header.jumbotron {display:none} <div> /* center_body */ .center_body { /*margin-top:50px;*/ /* margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2022-10/3M_MeasuringQualityOperational1170x250_banner.png" alt="Banner Image" width="1170" height="250"><div><h1>Measuring Quality and Operational Efficiencies Across the Continuum of Care</h1></div></header>/* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: .7em; } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"><div class="col-md-1"> </div><div class="col-md-10 row CntMenuBar"><a class="CntMenuSubHome" href="/education-events/aha-virtual-executive-dialogues">Executive Dialogues</a> <span class="CntMenuSubChild" id="CntMenuSubChild">Measuring Quality and Operational Efficiencies Across the Continuum of Care</span></div><div class="col-md-1"> </div></div><div class="row spacer"><div class="col-sm-3"><div><a href="/system/files/media/file/2022/10/3M_MeasuringQualityOperational_dialogue_100522.pdf" target="_blank"><img src="/sites/default/files/2022-10/3M_MeasuringQualityOperational_cover_910x1220.jpg" alt="Executive Dialogue | Measuring Quality and Operational Efficiencies Acorss the Continuum of Care: Creating a model of patient-centered, high-value care delivery" width="100%" height="100%"></a></div></div><div class="col-sm-9 center_body">.sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; font-weight: 700; } <p class="sponsortype">Executive Dialogue</p><h2>Creating a model of patient-centered, high-value care delivery</h2><p>Improving the quality and safety of patient care is critical for success in value-based care models. More than 80% of the care delivered by integrated delivery systems occurs in ambulatory-care facilities or other outpatient settings. Quality and safety initiatives in nonacute-care settings can achieve goals central to value-based care success, such as disease prevention, chronic-care management, reductions in avoidable emergency department visits and hospitalizations, lower costs and improved population health. This executive dialogue looks at how leading hospitals and health systems are redefining their care continuum and adopting innovative ways to collect and use performance data to build patient-centered and high-value care delivery models.</p><div class="row">@media (min-width:768px){ .EDsponsorFloat{ float:right; } } @media (max-width:767px){ .EDLinkFloat{ position:relative; left:27%; } .EDsponsorFloat { text-align:center } } <div class="col-sm-6"><a class="btn btn-wide btn-primary EDLinkFloat" href="/system/files/media/file/2022/10/3M_MeasuringQualityOperational_dialogue_100522.pdf" title="Executive Dialogue | Measuring Quality and Operational Efficiencies Acorss the Continuum of Care: Creating a model of patient-centered, high-value care delivery" data-view-context="top-level-view">Download the Report</a></div><div class="col-sm-6"><div class="EDsponsorFloat"><strong>Sponsored by: </strong><a href="https://www.3M.com" target="_blank" rel="noopener nofollow"><img src="/sites/default/files/2021-08/Logo_3M_834x313.jpg" alt="3M Logo" width="100%" height="100%"></a></div></div></div></div></div>.sp_CTA5_holder { margin-top:0px; border-bottom: solid 1px #555; padding-bottom: 50px; } .sp_CTA5_holder_last { border-bottom: solid 0px #555; } .sp_CTA5_holder >div{ overflow: auto; } .sp_CTA5_holder ul { list-style: none; /* Remove default bullets */ padding-left: 0px; /*width: calc(100% - 15%);*/ /*margin: 50px auto 0;*/ margin:auto 50px; } .sp_CTA5_holder ul li{ margin-bottom:7px; line-height: 1.5em; font-size:16px; } .sp_CTA5_holder ul li::before { content: " "; font-size: 1em; margin-right: 10px; display: inline-block; height: 12px; background-color: #9d2235; width: 12px; position: relative; top: 0px; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -o-transform: rotate(45deg); } .sp_CTA5_holder ul li{ padding-left:23px; text-indent:-23px; } .body ol>li, .body ul>li{ font-size:16px: } .sp_CTA5_holder h2 { color: #002855; /*! line-height: 2em; */ font-size: 2.15em; margin: 0 0 15px 0; /*! font-size: 30px; */ } .sp_CTA5_holder h3 { /*color: #002855;*/ line-height: 1em; /*font-size: 1.5em;*/ margin-bottom: 25px; margin-top:5px; font-size: 28px; } .sp_CTA5_section{ margin-top: 25px } .sp_CTA5_ImgShadow { /*background-color:green;*/ /* just a visual */ text-align: center } .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; } .sp_CTA5_ImgShadow img{ width: calc(100% - 35px - 15px); -webkit-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); -moz-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); position: relative; top: 75px; max-width: 490px; } @media (max-width:990px){ .sp_CTA5_ImgShadow img{ max-width: 350px;} } @media (max-width:990px){ .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; margin-right: 40px } } <div class="row spacer sp_CTA5_holder sp_CTA5_holder_last"><div class="col-md-12"><h3>3 Ways Health Leaders Derive Actionable Quality and Safety Improvement Insights for Data-Driven, Value-Based Care</h3><div class="sp_CTA5_section"><ul><li><strong>Know</strong> what success looks like. Hospitals and health systems should define their key performance indicators at the start of any new initiative as well as the expected return on investment.</li><li><strong>Collect </strong>both quantitative and qualitative medical and health data from patients at every encounter regardless of where the encounter takes place along an ever-widening continuum of care.</li><li><strong>Standardize </strong>how you collect and report patients’ medical and health data and standardize the quantitative and qualitative data along the entire continuum of care. Standardization enables the identification of gaps in care.</li></ul></div></div></div><h2>Participants</h2>/* people */ .people { margin-top: 50px; } .people img:nth-child(1) { border-radius: 200px; -moz-border-radius: 200px; -webkit-border-radius: 200px; margin-bottom: 10px; max-width:200px; /* for Transformation Talks */ display:block; /* for Transformation Talks */ margin:auto; /* for Transformation Talks */ } .people img:nth-child(1):hover { opacity: .7 } @media (max-width:991px) { .people { margin: auto; } .people p { text-align: center } } .ci_profile { margin-bottom: 30px; display: block; text-align:center /* this is for the "Executive Dialogue" page */ } @media (max-width:991px) { .ci_profile { text-align: center } } .ci_profile p { margin: 0 0 7px 0 } .ci_profile_name { font-weight: 700; font-size: 20px; } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .ci_profile_title { font-style: italic; line-height: 1.3em } .ci_profile_company { font-size: 1em; } p.ci_profile_award { font-size: .8em; text-align:center; color:#55555599; font-weight: 700 } .ci_profile_social { width: auto; } .ci_profile_social i { padding-right: 25px; font-size: 20px } .ci_profile_social a:last-of-type i { padding-right: 0px; } #ci_footer-social { font-size: 1.5em; padding-top: 0px; width: 100%; text-align: right; } @media (max-width:991px) { .ci_logo { margin-top: 25px } .ci_social p { text-align: center !important; } #ci_footer-social { text-align: center } } @media (min-width:769px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768>[class*='col-'] { -ms-flex: 3; /* IE 10 */ flex: inherit; /*flex*/ width: calc((100% / 3) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } @media (max-width:767px) and (min-width:361px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768>[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc((100% / 2) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .people .ci_profile_combined{ font-size:14px; line-height: 18px; } .people .ci_profile_combined span{ font-style: italic; } .people .ci_profile_combined:before{ content:""; border-bottom: solid 1px #55555522; display: block; clear: both; width: 85%; margin: 5PX auto 10px; } <div class="people"><div class="row rowEqual_768"><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Coltman_Kinneil%20_300x300.jpg" alt="Kinneil Coltman" width="300" height="300"><p class="ci_profile_name">Kinneil Coltman, DHA</p><p class="ci_profile_title">Senior Vice President, Chief Community and Social Impact Officer</p><p class="ci_profile_company">Atrium Health</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Evenson_Eric_300x300.jpg" alt="Eric Evenson" width="300" height="300"><p class="ci_profile_name">Eric Evenson, FACHE</p><p class="ci_profile_title">Leader of Clinical Strategy and Value-based Care</p><p class="ci_profile_company">3M Health Information Systems</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Francis_Tony_300x300.jpg" alt="Tony Francis" width="300" height="300"><p class="ci_profile_name">Tony Francis, MBA</p><p class="ci_profile_title">CEO and President</p><p class="ci_profile_company">Edgar P. Benjamin Healthcare Center</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Johnson_Arlan_300x300.jpg" alt="Arlan Johnson" width="300" height="300"><p class="ci_profile_name">Arlan Johnson, MHA</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Howard County Medical Center</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Kirby_Ruby_300x300.jpg" alt="Ruby Kirby " width="300" height="300"><p class="ci_profile_name">Ruby Kirby, R.N., MBA</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">West Tennessee Healthcare Bolivar-Camden</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div 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calc(33.3% - 2px) /*Safari Fix*/; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top:30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p{ font-size:16px; } <div class="row center_callout_3invert"><div class="col-md-1"> </div><div class="col-md-10"><h2>AHA Executive Dialogue Series</h2><p>Gain insights from the C-suite and health care leaders on the most pressing issues and transformational strategies.</p><p><a class="btn btn-wide btn-primary" href="/education-events/aha-virtual-executive-dialogues" data-view-context="top-level-view">Explore the Series</a> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ </p><div class="row y-hr3"><div class="col-md-3"> </div><div class="col-md-6"> </div><div class="col-md-3"> </div></div></div><div class="col-md-1"> </div></div><div class="row"><h2>Latest Dialogues</h2><div class="feedEmbedImg">.feedEmbedImg .views-element-container { background-color: #f6f6f6;; padding: 20px } .feedEmbedImg .views-element-container h2{ margin-top:0px; color: } .feedEmbedImg .views-element-container .views-field.views-field-created{ color: } .feedEmbedImg .views-element-container .views-field.views-field-title a{ font-size: 20px; color:#002855 } .feedEmbedImg .views-element-container .views-field.views-field-body{ font-size: 16px; color:; } .feedEmbedImg .views-element-container .article.views-row { display: inline-block; transition: 1s; } .feedEmbedImg .views-element-container img{ float: left; margin-right:15px; max-width: 200px ; transition: 2s; } .feedEmbedImg .resource-block .resource-view .views-row:hover{ transform: scale(1.02); } .feedEmbedImg .resource-block .resource-view .views-row:hover img{ opacity: .6; transition: 1.5s; } .feedEmbedImg .resource-block .resource-view .views-row:hover a{ color:#307fe2; } .feedEmbedImg .feedEmbedImg .views-element-container .more-link{ font-size: 1.3em; text-align: right; } .feedEmbedImg .more-link{ text-align: right } @media (max-width:550px){ .feedEmbedImg .views-element-container img { float:unset; display: block; margin: 0 auto; max-width: 100% } .feedEmbedImg .views-field.views-field-created{ clear: both; margin-top:10px; } }  <div class="views-element-container"> <section class="top-level-view js-view-dom-id-eadf8390f9ba8a8aaffe0d5f4767e6fd94aa14b9c485efb52eda5fd43984e6b8 resource-block"> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/VED_Accenture_Governance_620x381.jpg?itok=viVBuq-l" width="200" height="123" alt="VED_Accenture_Governance_620x381-image" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-10T16:11:13-06:00">Dec 10, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en">The Resilient Health System Operating Model</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Health system leaders are building a robust governance and resilient operating model to transform health care delivery models for the future.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/KnowEx_RI_RevenueCycle_620x381_rev1.jpg?itok=42C41VMq" width="200" height="123" alt="KnowEx_RI_RevenueCycle_620x381_rev1" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-05T14:26:53-06:00">Dec 5, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en">Optimize Your Hospital’s Revenue Cycle for Efficient, Patient-Centered Operations</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Optimizing hospital’s revenue cycle for efficient, patient-centered operations and enhancing critical KPIs using AI and robotic process automation.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-11/VED_PatientPoint_Engagement_620x381.jpg?itok=dHKIfRK6" width="200" height="123" alt="PatientPoint_Engagement_620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-11-13T15:51:45-06:00">Nov 13, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Empowering patient engagement and leveraging customized communication and education via digital technologies to improve health and reduce disparities.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-10/KnowEx_CorroHealthh_Medicaid_620x381.jpg?itok=HS9Y48c8" width="200" height="123" alt="KnowEx_CorroHealth_Medicaid" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-10-29T15:17:14-05:00">Oct 29, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en">Aligning Payers and Partners for Value-based Care</a></span> </div><div class="views-field views-field-body"> <div class="field-content">As value-based care models grow, hospitals, providers and payers need to align goals and incentives to improve patient outcomes and reduce costs.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-09/Iris-Telehealth-banner-620x381.jpg?itok=QQ9C-7Mp" width="200" height="123" alt="Iris-Telehealth-banner-620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-09-25T14:49:38-05:00">Sep 25, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en">Transforming the Behavioral Health Journey</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Transforming the behavioral health journey with strategic initiatives to build a sustainable and coordinated behavioral health services continuum.</div> </div></div> </div> </div> <div class="more-link"><a href="/aha-knowledge-exchange-archive">View All: AHA Knowledge Exchange</a></div> </section> </div> </div></div> Tue, 11 Oct 2022 15:31:15 -0500 Care Continuum /news/insights-and-analysis/2019-01-29-how-hospitals-are-strengthening-care-continuum-telehealth-and <p><em>Grand Rapids, Mich.-based Spectrum Health makes remote consultations available via mobile carts in 34 medical specialties, and Columbus (Neb.) Community Hospital employs interdisciplinary teams to strengthen communications with providers inside and outside of the hospital. Read these AHA Value Initiative case studies to learn more.</em></p> <h2>Saving time and money through telehealth services</h2> <p>In 2014 Spectrum Health, Grand Rapids, Mich., created its telehealth program in an effort to reduce patient transfers, increase access to care and reduce costs. The program serves the system’s 15 hospitals and 180 ambulatory sites throughout Michigan.</p> <p>The highest volume of services is provided to patients with behavioral health, sleep, wound care and infectious disease conditions. A site-to-site specialty telehealth program called Specialty MedNow makes consults available via mobile carts in 34 medical specialties.</p> <p>Telehealth services have now become a standard of care at Spectrum. As of November 2018, the organization has avoided 323 inpatient transfers, saved $5.9 million and served 13,772 new primary care patients. </p> <p>Learn more about the program <a href="/case-studies/2019-01-29-aha-value-initiative-members-action-spectrum-health-grand-rapids-mi-0">here</a>.</p> <h2>Strengthening continuity of care with shared processes</h2> <p>Through building relationships among providers across the care continuum and implementing standardized processes, Columbus (Neb.) Community Hospital decreased its avoidable readmission rates and enhanced quality of care. Interdisciplinary teams work with skilled nursing facilities, home health agencies, assisted living facilities, retail pharmacies and medical groups to strengthen care plans and streamline paperwork.</p> <p>Case managers, hospitalists, social workers and others huddle twice daily to anticipate inpatient needs and conduct risk assessments for patients more likely to be readmitted. Team members adhere to standardized processes for care, medication reconciliation and discharge planning to ensure continuity from hospitalization to outpatient care to home. </p> <p>From October 2016 to May 2018, the hospital reduced all-cause 30-day readmissions by 42 percent and saved $819,797 in hospital care.</p> <p>Learn more about the program <a href="/case-studies/2019-01-29-aha-value-initiative-members-action-columbus-community-hospital-columbus-ne">here</a>.<br />  </p> Tue, 29 Jan 2019 10:00:06 -0600 Care Continuum /news/headline/2018-02-14-house-holds-hearing-consolidation-health-care-sector <p>The House Energy and Commerce Subcommittee on Oversight and Investigations today held a <a href="https://energycommerce.house.gov/hearings/examining-impact-health-care-consolidation/">hearing</a> examining the impact of health care consolidation, which featured academic witnesses. In a <a href="/letter/2018-02-14-aha-energy-and-commerce-subcommittee-oversight-and-investigations-leaders-hearing">letter</a> submitted to the committee, AHA Executive Vice President Tom Nickels said, “If there was ever any doubt that the health care landscape is changing dramatically, one has to look no further than the recent announcements that CVS seeks to acquire Aetna; Amazon, Berkshire Hathaway and JP Morgan Chase & Co partnering on employee health care; and UnitedHealth Group embarking on a physician acquisition spree. The hospital field has long anticipated this disruption and has sought to participate by replacing an outdated ‘siloed’ health care system with a continuum of care to improve coordination and quality and reduce costs for patients. Building a continuum demands that providers are more integrated. This can take many forms, involving mergers with other hospitals, acquisition or employment of physicians and clinical integration, among other arrangements.” For more on the issue and AHA’s take, see today’s AHA Stat <a href="/news/blog/2018-02-14-understanding-hospital-and-health-system-consolidation">blog post</a>.</p> Wed, 14 Feb 2018 15:24:36 -0600 Care Continuum