Care Coordination

Care Coordination / en Fri, 25 Apr 2025 20:18:49 -0500 Thu, 27 Mar 25 13:46:53 -0500 AHA Comments on PTAC Total Cost of Care Model Proposal /lettercomment/2025-03-27-aha-comments-ptac-total-cost-care-model-proposal <p>March 27, 2025</p><p>Terry Mills Jr., M.D., M.M.M, Co-chair<br>Soujanya Pulluru, M.D., Co-chair<br>ATTN: Physician-Focused Payment Model Technical Advisory Committee&nbsp;<br>Assistant Secretary for Planning and Evaluation, Room 415F<br>U.S. Department of Health and Human Services<br>200 Independence Avenue, SW<br>Washington, D.C. 20201</p><p><em><strong>RE: Request for Input Reducing Barriers to Participation in Population-Based Total Cost of Care Models and Supporting Primary and Specialty Care Transformation</strong></em></p><p>Dear Co-chairs Mills and Pulluru,&nbsp;</p><p>On behalf of our nearly 5,000 member hospitals, health systems and other health care organizations, our clinician partners — including more than 270,000 affiliated physicians, 2 million nurses and other caregivers — and the 43,000 health care leaders who belong to our professional membership groups, the �� Association (AHA) appreciates the opportunity to share our comments regarding the Physician‐Focused Payment Model Technical Advisory Committee’s (PTAC) request for input on barriers to transitioning to population-based total cost-of-care (PB-TCOC) and primary and specialty care models.</p><p>In particular, we urge the PTAC to:</p><ul><li><strong>Adopt common principles that will support the implementation of PB-TCOC, primary and specialty care models.</strong></li><li><strong>Recommend removal of high/low revenue thresholds, which inappropriately prevent certain providers from entering primary and specialty care models.</strong></li><li><strong>Recommend extension of the advanced alternative payment model (APM) incentive payments.</strong></li><li><strong>Recommend more sustainable reimbursement to support the transition to value better.</strong></li></ul><p>Our detailed comments on these issues follow.</p><h2>COMMON PRINCIPLES FOR PB-TCOC, PRIMARY CARE AND SPECIALTY MODELS</h2><p>Our members support the U.S. health care system moving toward the provision of more outcomes-based, coordinated care, and we continue to redesign delivery systems to increase value and better serve patients. Over the last 15 years, our hospital and health system members participated in a variety of APMs, including primary care and specialty care models as well as total cost-of-care models.</p><p>While the movement to value holds tremendous promise, the transition has been slower than anticipated and more needs to be done to drive long-term system transformation.</p><p>There are principles that we believe should guide the design of such APMs to make participation more attractive for potential participants, including hospitals, health systems and independent providers. These include:</p><ul><li><strong>Appropriate On-ramp and Glidepath to Risk.</strong> Model participants should have an adequate on-ramp and glidepath to transition to risk. They must have adequate time to implement care delivery changes (e.g., integrating new staff, changing clinical workflows, implementing new analytics tools) and review data prior to initiating the program.</li><li><strong>Adequate Risk Adjustment.</strong> Models should include adequate risk adjustment methodologies to account for chronic risk factors and clinical complexity. This will ensure models do not inappropriately penalize participants for treating the sickest, most complicated and underserved patients.</li><li><strong>Voluntary Participation and Flexible Design.</strong> Model designs should be flexible, incorporating features such as voluntary participation and options for participants to leave models.</li><li><strong>Balanced Risk Versus Reward.</strong> Models should balance risk versus reward in a way that encourages providers to take on additional risk but does not penalize those who need additional time and experience before they are able to do so. A glidepath approach should be implemented, gradually migrating from upside-only to downside risk.</li><li><strong>Guardrails to Ensure Hospitals Do Not Compete Against Their Own Best Performance.</strong> Models should provide guardrails to ensure that participants are not penalized over time when they achieve optimal cost savings and outcomes performance. Participants must have incentives to remain in models for the long term.</li><li><strong>Resources to Support Initial Investment.</strong> Upfront investment incentives should be provided to support organizations in the transition to value-based payment. To be successful in such models, hospitals, health systems and provider groups must, for example, invest in additional staffing and infrastructure to support care delivery redesign and outcomes tracking.</li><li><strong>Transparency.</strong> Models’ methodologies, data and design elements should be transparently shared with all potential participants. Proposed changes should be vetted with stakeholders.</li><li><strong>Adequate Model Duration.</strong> Models should be long enough in duration to truly support care delivery transformation and assess the impact on outcomes. Historically, models have been too short and/or have had multiple, significant design changes even within the designated duration, making it difficult for participants to self-evaluate and change course when necessary.</li><li><strong>Timely Availability of Data.&nbsp;</strong>Model participants should have readily available, timely access to data about their patient populations. Ideally, the Centers for Medicare &amp; Medicaid Services (CMS) would dedicate staff and technology to helping provide program participants with more complete data as close to real-time as possible.</li><li><strong>Waivers to Address Barriers to Clinical Integration and Care Coordination.</strong> Models must include waivers to Medicare program regulations that inhibit care coordination and work against participants’ efforts to ensure that care is provided in the right place at the right time.</li></ul><p><strong>We urge the PTAC to adopt these core principles for future APM model design</strong>.</p><h2>REMOVING PROBLEMATIC LOW-REVENUE THRESHOLDS AS CRITERIA FOR APM PARTICIPATION AND INVESTMENT PAYMENTS</h2><p>As mentioned above, hospitals and health systems are critical stakeholders in the journey to value. However, certain policies have hampered their ability to participate in certain models. For example, CMS has leveraged captured revenue to distinguish Accountable Care Organizations (ACOs) as “low-revenue” or “high-revenue,” and by proxy, to identify ACOs as either physician-led (low-revenue) or hospital-led (high-revenue). The agency has then limited participation in certain APMs or qualification for advanced investment payments (AIPs) to only physician-led or low-revenue ACOs. It has based this policy on the faulty assumption that low-revenue ACOs perform better than high-revenue ACOs. <strong>However, research shows there is no significant difference in performance between high- and low-revenue ACOs.<sup>1</sup></strong></p><p>Furthermore, high-revenue ACOs often have more clinically complex, higher-cost patients attributed to their model. In addition, limiting eligibility for AIPs to only low-revenue ACOs inappropriately penalizes high-revenue ACOs, many of which are actually small organizations that critically need these resources for infrastructure investment to transition to APMs. For example, analysis suggests that critical access hospitals, federally qualified health centers and rural health centers are predominantly classified as high-revenue and therefore ineligible for AIPs. This partially explains the disparity in APM adoption in rural and underserved areas, which the PTAC has previously highlighted. <strong>We, therefore, urge PTAC to recommend the removal of these problematic high- and low-revenue thresholds that inappropriately preclude certain ACOs from obtaining necessary resources for infrastructure investment.</strong></p><h2>EXTENSION OF ADVANCED APM INCENTIVE PAYMENTS</h2><p>The bipartisan Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) provided incentive payments of 5% for providers participating in advanced APMs. These payments were designed to assist with the provision of non-fee-for-service programs like meal delivery programs, transportation services, digital tools and care coordinators that promote population health. However, MACRA statute only provided the advanced APM bonuses through the calendar year (CY) 2024 payment period. Congress has passed single-year extensions (although at lower rates) through the CY 2026 payment period. These incentive payments provide crucial resources for providers considering the transition to PB-TCOC, primary and specialty care APMs. <strong>As such, we urge PTAC to work with CMS to urge Congress to extend these incentive payments, which will better support providers transitioning to primary, specialty and total cost of care models.</strong></p><h2>PHYSICIAN ACQUISITION AND PB-TCOC, PRIMARY AND SPECIALTY CARE MODELS</h2><p>Some presenters in the March PTAC meeting cited the acquisition of physician practices as a barrier to APM competitiveness. However, this discussion did not fully address the situation. Specifically, much like hospitals and health systems, physicians across the country face increased costs, inadequate reimbursements and administrative burdens from public and private insurer practices. These factors create major barriers to operating an independent practice. Furthermore, the transition to value-based programs often requires infrastructure investment for electronic health records, quality reporting, analytics and support staff, which many practices may not have the economies of scale to support. As a result, physicians are increasingly looking for alternative practice settings that will provide financial security so they can focus more on clinical care and less on managing their own practice.&nbsp;While a disproportionate amount of attention has been placed on hospitals’ acquisition of physician practices, the reality is that large commercial insurers have collectively invested billions in physician practice acquisitions. Based on an AHA analysis of Levin Associates data, private equity, physician groups and health insurers have acquired the vast majority of physician practices during the last five years.<sup>2</sup> Comparatively, hospitals rank relatively low in the acquisition of physician practices. In fact, private equity-backed startups have acquired 65% of physician practices from 2019 to 2023, and insurers have acquired 14% of practices in that same timeframe. This is compared to hospitals and health systems that have only acquired 6% of physician practices.&nbsp;</p><p><strong>Therefore, we urge PTAC to recommend policies, such as more sustainable reimbursement aligned with inflation. Doing so will better support all providers’ abilities to transition to value-based care.</strong>&nbsp;</p><p>We thank you for your consideration of our comments. Please contact me if you have questions, or feel free to have a member of your team contact Jennifer Holloman, AHA’s senior associate director of payment policy, at <a href="mailto:jholloman@aha.org" target="_blank">jholloman@aha.org</a>.&nbsp;</p><p>Sincerely,&nbsp;</p><p>/s/&nbsp;</p><p>Ashley B. Thompson&nbsp;<br>Senior Vice President&nbsp;<br>Public Policy Analysis and Development</p><p>__________</p><p><sup>1</sup> <a class="ck-anchor" href="https://premierinc.com/newsroom/blog/pinc-ai-analysis-hospital-led-acos-perform-as-well-as-physician-led-models" target="_blank" id="https://premierinc.com/newsroom/blog/pinc-ai-analysis-hospital-led-acos-perform-as-well-as-physician-led-models">https://premierinc.com/newsroom/blog/pinc-ai-analysis-hospital-led-acos-perform-as-well-as-physician-led-models</a></p><p><sup>2 </sup><a href="/system/files/media/file/2023/06/Private-Equity-and-Health-Insurers-Acquire-More-Physicians-than-Hospitals-Infographic.pdf" target="_blank">/system/files/media/file/2023/06/Private-Equity-and-Health-Insurers-Acquire-More-Physicians-than-Hospitals-Infographic.pdf</a></p> Thu, 27 Mar 2025 13:46:53 -0500 Care Coordination Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities /2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities <div class="raw-html-embed"> </div><div class="raw-html-embed"> /* center_body */ .center_body { /*margin-top:50px;*/ /* margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"> <img src="/sites/default/files/2024-11/VED_PatientPoint_Engagement_banner_1170x250.png" alt="Banner Image" width="1170" height="250"> <div> <h1> Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities </h1> </div> </header> </div> /* CntMenuSub */ .CntMenuSub { margin: 20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: .7em; } .CntMenuSub .CntMenuBar { border-bottom: 1px solid lightblue; } .CntMenuSub .CntMenuBar a:after { content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after { content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent { text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent {} .CntMenuSub .CntMenuSubChild {} .CntMenuSub .CntMenuSubCurrent { opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover { text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"><div class="col-md-1">&nbsp;</div><div class="col-md-10 row CntMenuBar"><a class="CntMenuSubHome" href="/education-events/aha-virtual-executive-dialogues">AHA Knowledge Exchange</a> <span class="CntMenuSubChild" id="CntMenuSubChild">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</span></div><div class="col-md-1">&nbsp;</div></div><div class="row spacer"><div class="col-sm-3"><div><a href="#DownloadFile" target="_blank"><img src="/sites/default/files/2024-11/VED_PatientPoint_Engagement_cover_910x1220.jpg" alt="AHA Knowledge Exchange | Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities" width="100%" height="100%"></a></div></div><div class="col-sm-9 center_body"> .sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; font-weight: 700; } <p class="sponsortype">AHA Knowledge Exchange</p><h2>Linking patients and providers at key decision-making points for better outcomes</h2><p>Health systems have an exceptional opportunity to enhance patient communication and drive service-line adoption, referrals and financial stability while meeting population health goals. When it comes to implementing and leveraging digital communication strategies and technologies to reach diverse patient populations, challenges still present themselves. By taking a proactive approach to communication and care, providers can provide crucial information needed at key decision-making times to enhance outcomes. This Knowledge Exchange ebook explores the opportunities, value and service-line implications for optimizing the patient health journey and how to leverage customized communication and education via digital technologies for improved patient-centric care.</p><div class="row"> @media (min-width:768px) { .EDsponsorFloat { float: right; } } @media (max-width:767px) { .EDLinkFloat { position: relative; left: 27%; } .EDsponsorFloat { text-align: center } } <div class="col-sm-6"><a class="btn btn-wide btn-primary EDLinkFloat" href="#DownloadFile" title="AHA Knowledge Exchange | Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities" data-view-context="top-level-view">Download the Report</a></div><div class="col-sm-6"><div class="EDsponsorFloat">Sponsored by: <a href="https://patientpoint.com/" target="_blank" rel="noopener nofollow"><img src="/sites/default/files/2024-11/Patient-Point-834x313.png" alt="PatientPoint Logo" width="100%" height="100%"></a></div></div></div></div></div> .sp_CTA5_holder { margin-top: 0px; border-bottom: solid 1px #555; padding-bottom: 50px; } .sp_CTA5_holder_last { border-bottom: solid 0px #555; } .sp_CTA5_holder &gt;div { overflow: auto; } .sp_CTA5_holder ul { list-style: none; /* Remove default bullets */ padding-left: 0px; /*width: calc(100% - 15%);*/ /*margin: 50px auto 0;*/ margin: auto 50px; } .sp_CTA5_holder ul li { margin-bottom: 7px; line-height: 1.5em; font-size: 16px; } .sp_CTA5_holder ul li::before { content: " "; font-size: 1em; margin-right: 10px; display: inline-block; height: 12px; background-color: #9d2235; width: 12px; position: relative; top: 0px; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -o-transform: rotate(45deg); } .sp_CTA5_holder ul li { padding-left: 23px; text-indent: -23px; } .body ol&gt;li, .body ul&gt;li { font-size: 16px: } .sp_CTA5_holder h2 { color: #002855; /*! line-height: 2em; */ font-size: 2.15em; margin: 0 0 15px 0; /*! font-size: 30px; */ } .sp_CTA5_holder h3 { /*color: #002855;*/ line-height: 1em; /*font-size: 1.5em;*/ margin-bottom: 25px; margin-top: 5px; font-size: 28px; } .sp_CTA5_section { margin-top: 25px } .sp_CTA5_ImgShadow { /*background-color:green;*/ /* just a visual */ text-align: center } .sp_CTA5_ImgShadow { padding-bottom: 75px; /* must match the padding on the img*/ margin: 0px; } .sp_CTA5_ImgShadow img { width: calc(100% - 35px - 15px); -webkit-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); -moz-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); position: relative; top: 75px; max-width: 490px; } @media (max-width:990px) { .sp_CTA5_ImgShadow img { max-width: 350px; } } @media (max-width:990px) { .sp_CTA5_ImgShadow { padding-bottom: 75px; /* must match the padding on the img*/ margin: 0px; margin-right: 40px } } <div class="row spacer sp_CTA5_holder sp_CTA5_holder_last"><div class="col-md-12"><h3>9 ways health system leaders are harmonizing their brand across touch points to optimize the patient journey</h3><div class="sp_CTA5_section"><ul><li>Transitioning from an individual physician conversation and an office clinic to a health care system engaging with patients and their care.</li><li>Listening, leaning in and amplifying the voice of consumers to transform the patient journey to fit their needs.</li><li>Engaging with patients to build relationships, to meet them where they are and to ensure that follow-up care is occurring.</li><li>Using a health-equity strategy to reach patients in the community by taking coordination and touch points to a different level and working with them to identify social needs that impact their health care.</li><li>Learning the importance of amplifying the positive messages and specific comments about what staff are doing that connect with patients and families to fill their tank and decrease burnout.</li><li>Taking a strategic approach to understanding the consumer by generating insights from patient experience surveys and performing proactive market research through advanced analytics and qualitative research that’s anthropological in nature.</li><li>Understanding that people consume information in different ways and developing new ways of connecting, including influencer strategies.</li><li>Leading with digital to increase reach, but not forgetting populations who don’t have digital access and are unable to use digital tools and have different preferences.</li><li>Allocating resources to develop a holistic customer relationship-management solution for integrated communications and make the patient portal easy and seamless on both the front and back ends.</li></ul></div></div></div><h2>Participants</h2> /* people */ .people { margin-top: 50px; } .people img:nth-child(1) { border-radius: 200px; -moz-border-radius: 200px; -webkit-border-radius: 200px; margin-bottom: 10px; max-width: 200px; /* for Transformation Talks */ display: block; /* for Transformation Talks */ margin: auto; /* for Transformation Talks */ } .people img:nth-child(1):hover { opacity: .7 } @media (max-width:991px) { .people { margin: auto; } .people p { text-align: center } } .ci_profile { margin-bottom: 30px; display: block; text-align: center/* this is for the "Executive Dialogue" page */ } @media (max-width:991px) { .ci_profile { text-align: center } } .ci_profile p { margin: 0 0 7px 0 } .ci_profile_name { font-weight: 700; font-size: 20px; } p.ci_profile_name { font-size: 1.5em; line-height: 1.2em; margin-top: 10px } .ci_profile_title { font-style: italic; line-height: 1.3em } .ci_profile_company { font-size: 1em; } p.ci_profile_award { font-size: .8em; text-align: center; color: #55555599; font-weight: 700 } .ci_profile_social { width: auto; } .ci_profile_social i { padding-right: 25px; font-size: 20px } .ci_profile_social a:last-of-type i { padding-right: 0px; } #ci_footer-social { font-size: 1.5em; padding-top: 0px; width: 100%; text-align: right; } @media (max-width:991px) { .ci_logo { margin-top: 25px } .ci_social p { text-align: center !important; } #ci_footer-social { text-align: center } } @media (min-width:769px) { .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768&gt;[class*='col-'] { -ms-flex: 3; /* IE 10 */ flex: inherit; /*flex*/ width: calc((100% / 3) - 2px)/*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/ ; } } @media (max-width:767px) and (min-width:361px) { .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768&gt;[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc((100% / 2) - 2px)/*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/ ; } } p.ci_profile_name { font-size: 1.5em; line-height: 1.2em; margin-top: 10px } .people .ci_profile_combined { font-size: 14px; line-height: 18px; } .people .ci_profile_combined span { font-style: italic; } .people .ci_profile_combined:before { content: ""; border-bottom: solid 1px #55555522; display: block; clear: both; width: 85%; margin: 5PX auto 10px; } <div class="people"><div class="row rowEqual_768"><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-11/Chandler_Zach_300x300.png" alt="Zach Chandler" width="300" height="300"><p class="ci_profile_name">Zach Chandler</p><p class="ci_profile_title">Executive Vice President and Chief Strategy Officer</p><p class="ci_profile_company">Baptist Memorial Health Care Corporation</p></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-11/Hollenkamp_Matt_300x300_0.png" alt="Matt Hollenkamp" width="300" height="300"><p class="ci_profile_name">Matt Hollenkamp</p><p class="ci_profile_title">Vice President of Marketing and Communications</p><p class="ci_profile_company">St. Elizabeth Healthcare</p></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-11/Martini_Chris_300x300_0.png" alt="Chris Martini" width="300" height="300"><p class="ci_profile_name">Chris Martini</p><p class="ci_profile_title">Chief Provider Officer</p><p class="ci_profile_company">PatientPoint</p></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-11/Rouse_Jackie_300x300.png" alt="Jackie Rouse" width="300" height="300"><p class="ci_profile_name">Jackie Rouse, DrPH</p><p class="ci_profile_title">Area Vice President, Community Health–Midwest</p><p class="ci_profile_company">Advocate Health</p><div class="ci_profile_social">&nbsp;</div></div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2024-04/Hoppszallern_Suzanna_300x300%20%281%29.png" alt="Suzanna Hoppszallern" width="300" height="300"><p class="ci_profile_name">Moderator:</p><p class="ci_profile_name">Suzanna Hoppszallern</p><p class="ci_profile_title">Senior Editor, Center for Health Innovation</p><p class="ci_profile_company">�� Association</p></div></div></div> .SponsorMarketoForm { background-color: ; padding: 5px 25px; border: solid 2px #307FE2; margin: 50px 15px 0px !important; display: inline-block; width: -webkit-fill-available; margin-bottom: 25px; } .SponsorMarketoForm h3 { margin: 10x 0 0 0; color: #eaaa00; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; max-width: 200px; /* Custom for the copy length */ background-color: #fff; padding: 5px 15px; position: relative; top: -35px; height: 0px; } .SponsorMarketoForm h2 { color: #002855; } .SponsorMarketoForm .SponsorMarketoFormHolder { background-color: ; /*padding:15px;*/ display: inline-block; margin-bottom: 25px; } .SponsorMarketoFormHolder form { margin: auto; } @media (max-width:640px) { .SponsorMarketoForm { padding: 5px 0px; } .SponsorMarketoForm .SponsorMarketoFormHolder { padding: 15px 0px; } } /* Marketo Over-ride */ .mktoForm .mktoFormRow:nth-child(3) { float: left; } /*Center the last row .mktoForm .mktoFormRow:nth-child(4){ margin-left:15%; } */ .mktoForm label { font-size: 0px; width: 0px !important; } .mktoForm input { height: 30px } .mktoForm .mktoButtonRow { float: left; } .mktoForm .mktoButtonWrap { margin-left: 20px !important; } .mktoForm .mktoButton { background-color: #307FE2 !important; border: 1px solid #307FE2 !important; color: #fff !important; padding: 0.4em 1em; font-size: 1em; background-image: none !important; min-width: 190px; margin: 0 15px; border-radius: 4px; padding: 10px 20px; transition: all .25s ease-in-out; text-shadow: none; white-space: normal; height: 30px; font-weight: 700 } .mktoForm .mktoButton:hover { background-color: #002855 !important; border: 1px solid #002855 !important; color: #fff !important; } .mktoForm .mktoClear { clear: none; } <div class="row spacer" id="DownloadFile"><div><div class="col-md-10 col-md-offset-1"><div class="cta--image-container full_width SponsorMarketoForm"> AHA Health Care Workforce Scan </h3> --&gt;<div class="col-sm-12"><h2>Download the AHA Knowledge Exchange</h2><p><strong>Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</strong></p><div class="SponsorMarketoFormHolder"> &nbsp; MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 4304); MktoForms2.whenReady(function(form) { if(form.getId() == 4304) { form.onSuccess(function(values, followUpUrl) { form.getFormElem().hide(); document.getElementById("successAndErrorMessages").innerHTML="<div> <p>Thank you.&lt;\/p&gt;<br /><p> <a class='btn btn-wide btn-primary' data-view-context='top-level-view' href='https:\/\/www.aha.org\/system\/files\/media\/file\/2024\/11\/ke-patientpoint-empowering-patient-engagement.pdf' target='_blank' rel='noopener noreferrer nofollow'>Download Now&lt;\/a&gt;&lt;\/center&gt;&lt;\/div&gt;";return false; }); }; }); <div id="successAndErrorMessages">&nbsp;</div></div></div></div></div></div></div> @media (min-width:768px) { .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768&gt;[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px)/*Safari Fix*/ ; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top: 30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p { font-size: 16px; } @media (min-width:768px) { .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768&gt;[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px)/*Safari Fix*/ ; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top: 30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p { font-size: 16px; } <div class="row center_callout_3invert"><div class="col-md-1">&nbsp;</div><div class="col-md-10"><h2>AHA Knowledge Exchange</h2><p>Gain insights from the C-suite and health care leaders on the most pressing issues and transformational strategies.</p><p><a class="btn btn-wide btn-primary" href="/education-events/aha-virtual-executive-dialogues" data-view-context="top-level-view">Explore the Series</a>&nbsp;</p></div><div class="col-md-1">&nbsp;</div></div><div class="row spacer"><h2>Latest Knowledge Exchange</h2><div class="feedEmbedImg"> .feedEmbedImg .views-element-container { background-color: #f6f6f6; ; padding: 20px } .feedEmbedImg .views-element-container h2 { margin-top: 0px; color: } .feedEmbedImg .views-element-container .views-field.views-field-created { color: } .feedEmbedImg .views-element-container .views-field.views-field-title a { font-size: 20px; color: #002855 } .feedEmbedImg .views-element-container .views-field.views-field-body { font-size: 16px; color: ; } .feedEmbedImg .views-element-container .article.views-row { display: inline-block; transition: 1s; } .feedEmbedImg .views-element-container img { float: left; margin-right: 15px; max-width: 200px; transition: 2s; } .feedEmbedImg .resource-block .resource-view .views-row:hover { transform: scale(1.02); } .feedEmbedImg .resource-block .resource-view .views-row:hover img { opacity: .6; transition: 1.5s; } .feedEmbedImg .resource-block .resource-view .views-row:hover a { color: #307fe2; } .feedEmbedImg .feedEmbedImg .views-element-container .more-link { font-size: 1.3em; text-align: right; } .feedEmbedImg .more-link { text-align: right } @media (max-width:550px) { .feedEmbedImg .views-element-container img { float: unset; display: block; margin: 0 auto; max-width: 100% } .feedEmbedImg .views-field.views-field-created { clear: both; margin-top: 10px; } } &nbsp;<div class="views-element-container"> <section class="top-level-view js-view-dom-id-eedd5324ab8d3356567ff130190c360bf14de276ca6b1025995944bbef849741 resource-block"> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/VED_Accenture_Governance_620x381.jpg?itok=viVBuq-l" width="200" height="123" alt="VED_Accenture_Governance_620x381-image" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-10T16:11:13-06:00">Dec 10, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en">The Resilient Health System Operating Model</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Health system leaders are building a robust governance and resilient operating model to transform health care delivery models for the future.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/KnowEx_RI_RevenueCycle_620x381_rev1.jpg?itok=42C41VMq" width="200" height="123" alt="KnowEx_RI_RevenueCycle_620x381_rev1" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-05T14:26:53-06:00">Dec 5, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en">Optimize Your Hospital’s Revenue Cycle for Efficient, Patient-Centered Operations</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Optimizing hospital’s revenue cycle for efficient, patient-centered operations and enhancing critical KPIs using AI and robotic process automation.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-11/VED_PatientPoint_Engagement_620x381.jpg?itok=dHKIfRK6" width="200" height="123" alt="PatientPoint_Engagement_620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-11-13T15:51:45-06:00">Nov 13, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Empowering patient engagement and leveraging customized communication and education via digital technologies to improve health and reduce disparities.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-10/KnowEx_CorroHealthh_Medicaid_620x381.jpg?itok=HS9Y48c8" width="200" height="123" alt="KnowEx_CorroHealth_Medicaid" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-10-29T15:17:14-05:00">Oct 29, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en">Aligning Payers and Partners for Value-based Care</a></span> </div><div class="views-field views-field-body"> <div class="field-content">As value-based care models grow, hospitals, providers and payers need to align goals and incentives to improve patient outcomes and reduce costs.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-09/Iris-Telehealth-banner-620x381.jpg?itok=QQ9C-7Mp" width="200" height="123" alt="Iris-Telehealth-banner-620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-09-25T14:49:38-05:00">Sep 25, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en">Transforming the Behavioral Health Journey</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Transforming the behavioral health journey with strategic initiatives to build a sustainable and coordinated behavioral health services continuum.</div> </div></div> </div> </div> <div class="more-link"><a href="/aha-knowledge-exchange-archive">View All: AHA Knowledge Exchange</a></div> </section> </div> </div></div> Wed, 13 Nov 2024 15:51:45 -0600 Care Coordination AHA Value Initiative Members in Action: Meadville Medical Center – Meadville, PA /case-studies/2024-11-13-aha-value-initiative-members-action-meadville-medical-center-meadville-pa Wed, 13 Nov 2024 09:44:30 -0600 Care Coordination 4 Health Systems Team Up to Tackle Drug Development, Care Coordination and Billing /aha-center-health-innovation-market-scan/2024-10-15-4-health-systems-team-tackle-drug-development-care-coordination-and-billing <div class="container"><div class="row"><div class="col-md-8"><img src="/sites/default/files/inline-images/4-Health-Systems-Team-Up-to-Tackle-Drug-Development-Care-Coordination-and-Billing.png" data-entity-uuid="cc708067-d6ca-4b77-9008-533ef3e88f67" data-entity-type="file" alt="4 Health Systems Team Up to Tackle Drug Development, Care Coordination and Billing. A silver hand and a gold hand fist bump." width="100%" height="100%" class="align-center"><p>Addressing weighty issues that confront health care, such as increasing access to complex drugs, care coordination within huge programs like Medicare Advantage and streamlining billing processes, is tough for any organization trying to go it alone. So maybe it’s not surprising that four prominent nonprofit health systems — Baylor, Scott &amp; White Health, Memorial Hermann Health System, Novant Health and Providence — have banded together to form a for-profit entity to tackle these challenges.</p><p>The new organization, <a href="https://www.providence.org/news/uf/689043632?streamid=4347370%5C" target="_blank" title="Providence: Leading Health Systems Form New Organization to Transform the Development and Delivery of Health Care Solutions">Longitude Health</a>, will draw on the expertise of founding member organizations while it tries to recruit more health systems and investors over the next 12 months.</p><p>Initially, Longitude Health plans to form three operating startup companies that will focus on pharmaceutical development, improving care coordination and streamlining billing practices. The organization hopes to create additional operating companies in the coming years. Paul Mango, former chief of staff at the Centers for Medicare &amp; Medicaid Services, will be CEO of the new venture, with CEOs from the four health systems comprising the Longitude board.</p><p>“Health systems must transcend traditional care delivery strategies and embrace innovative business models that serve the broader health care community,” said Rod Hochman, M.D., president and CEO of Providence. “To do so, it is imperative that we work with other like-minded partners facing similar challenges to build up new capabilities. By implementing solutions that benefit multiple health systems, we can drive down costs and ensure the sustainability of health care delivery. We will lead the charge in shaping a brighter future for health care delivery.”</p><p>Health system-led ventures like the generic drug company CivicaRx and the data analytics firm Truveta are models that Longitude can build on, Hochman told <a href="https://www.modernhealthcare.com/providers/longitude-health-providence-baylor-scott-white-novant-memorial-hermann" target="_blank" title="Modern Healthcare: 4 nonprofit health systems launch Longitude Health">Modern Healthcare in a recent interview</a>. If Longitude can develop solutions that demonstrate value, the organization will share those with the field, he said.</p><p><span><strong>Initial aims of the Longitude startup companies include:</strong></span></p><ul><li><strong>Improving access to drugs</strong> like monoclonal antibodies used to treat cancer and infectious diseases.</li><li>Working closely with physicians to <strong>limit readmissions</strong>, at the request of Medicare Advantage plans. The company will help health systems refine treatment and improve care transitions.</li><li>Consolidating medical bills into a <strong>single invoice</strong> that shows what a patient owes.</li></ul><p>In January, Longitude plans to hold a competition among the four health system members to determine what Longitude’s next focus should be, which could be related to health information technology, cybersecurity, labor productivity or value-based care.</p></div><div class="col-md-4"><p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" alt="AHA Center for Health Innovation logo" width="721" height="130" data-entity- type="file" class="align-center"></a></p><p><a href="/center/form/innovation-subscription"><img src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png" data-entity-uuid data-entity-type alt width="360" height="300"></a></p></div></div></div>.field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 15 Oct 2024 06:00:00 -0500 Care Coordination Elevating Access and the Consumer Experience /aha-center-health-innovation-market-scan/2024-06-14-elevating-access <div class="raw-html-embed"> </div><div> /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2024-01/Trailblazers_Amazon_banner_1170x250.png" alt="Cover of Streamlining Supply Chain Practices as Health Systems Expand" width="1168" height="250"><div><h1>Elevating Access and the Consumer Experience</h1></div></header></div> h2{ margin-top: 0px; } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } p.center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } <div class="row"><div class="col-sm-8"><h2>Higher Expectations Redefine the Health Care Landscape</h2><p>Every patient or family member has a customer service story to tell from their experiences with the health care system. Many stories aren’t flattering. Earned or not, health care doesn’t have the same customer service reputation as many well-known brands in the retail world like Amazon, Apple or Ritz Carlton.</p><p>Historically, the consumer experiences underlying the reputation didn’t hurt provider organizations like hospitals, health systems and physician practices from clinical, financial or operational standpoints. The reasons ranged from clinical reputation, brand loyalty and unbreakable doctor-patient relationships to narrow-network health insurance benefits and geographic market advantages.</p><p>But those reasons are crumbling before the eyes of most provider organizations. New market entrants, nontraditional health care competitors, vertically integrated health care conglomerates, new patient care modalities, breakthrough medical technologies, innovative digital health technologies, new value-based reimbursement models and — most importantly — new consumer expectations are quickly redefining the health care landscape.</p><div class="row"><div class="col-sm-12"><p><strong>Sponsored by:</strong><a href="https://guidehouse.com/" target="_blank" title="Guidehouse"><strong><img src="/sites/default/files/2020-03/Logo_Guidehouse_834x313.jpg" alt="Guidehouse logo" width="834" height="313"></strong></a></p><p>&nbsp;</p></div><p>&nbsp;</p></div><p>&nbsp;</p></div><p>&nbsp;</p><div class="col-sm-4"><p>&nbsp;</p><a href="https://guidehouse.com/" target="_blank" title="Guidehouse"><img src="/sites/default/files/2024-01/Trailblazers_logo-924x265.png" alt="TrailBlazers" width="100%" height="100%"></a><p><br><a href="#DownloadNow" title="Elevating Patient Access and the Consumer Experience"><img src="/sites/default/files/2024-06/Traiblazers_Guidehouse_cover_777x600.png" alt="Cover, Elevating Patient Access and the Consumer Experience" width="100%" height="100%">&nbsp;</a><br><a class="btn btn-primary" href="#DownloadNow" title="Download, Elevating Patient Access and the Consumer Experience">Download</a></p></div></div> .y-hr3 div:nth-child(2) { border-top: solid 15px #67c1c3; margin: 50px 0px; height: 0px; <div class="row y-hr3"><div class="col-md-3">&nbsp;</div><div class="col-md-6">&nbsp;</div><div class="col-md-3">&nbsp;</div></div><div class="row"><div class="col-sm-4"><img src="/sites/default/files/2024-06/Trailblazers_Guidehouse_consumer_Section1_700x532.png" alt="Patient looking up information about her bottled perscription on her phone" width="100%" height="100%"></div><div class="col-sm-8"><h2>Why Elevate Patient Access and the Consumer Experience?</h2><p>Guidehouse and the Healthcare Financial Management Association (HFMA) surveyed 144 provider executives for the firm’s 2024 Health System Digital and IT Investment Trends Report. The executives, mostly chief financial officers (CFOs), said that patient and provider feedback is directing them to improve the consumer experience through digital front doors and virtual care options.</p><p>Further, there is a growing sense of urgency among hospitals, health systems and physician practices to elevate the consumer experience and jump-start that journey by improving patient access.</p><div class="col-md-10 col-md-offset-1 spacer"><img src="/sites/default/files/2024-06/Trailblazers_Guidehouse_Chart_Section1_700x532.png" alt="Figure 2 | Patients are waiting longer for physician appointments | Year 2017 compared to year 2022 (in days); Cardiolog: 21 vs 26, Dermatology: 33 vs 35, Family Medicine: 29 vs 21, OB/GYN, 26 vs 31, Orthopedic Surgery 11 vs 16" width="1400" height="532" title="Figure 2 | Patients are waiting longer for physician appointments | Year 2017 compared to year 2022 (in days); Cardiolog: 21 vs 26, Dermatology: 33 vs 35, Family Medicine: 29 vs 21, OB/GYN, 26 vs 31, Orthopedic Surgery 11 vs 16"></div><p><a href="#DownloadNow" title="Download, Elevating Patient Access and the Consumer Experience"><strong>READ MORE.</strong></a></p></div></div><div class="row y-hr3"><div class="col-md-3">&nbsp;</div><div class="col-md-6">&nbsp;</div><div class="col-md-3">&nbsp;</div></div><div class="row"><div class="col-sm-4"><img src="/sites/default/files/2024-06/Trailblazers_Guidehouse_TampaGen_700x532.png" alt="Tampa General Hospital - External of building" width="700" height="532"></div><div class="col-sm-8"><h2>Case Study: Tampa General Hospital</h2><h3>Patient Access is Care Coordination</h3><p>Learn how Tampa General Hospital built out its patient experience center to bring service standards up to the level of other fields and the results it has achieved in the first 13 months. The center addresses three workstreams: people, processes and technology.</p><p><a href="#DownloadNow" title="Download, Elevating Patient Access and the Consumer Experience"><strong>READ MORE.</strong></a></p></div></div><div class="row y-hr3"><div class="col-md-3">&nbsp;</div><div class="col-md-6">&nbsp;</div><div class="col-md-3">&nbsp;</div></div><div class="row"><div class="col-sm-4"><img src="/sites/default/files/2024-06/Trailblazers_Guidehouse_Yale_700x532.png" alt="Yale New Haven Health/Yale Medicine- External of building" width="700" height="532"></div><div class="col-sm-8"><h2>Case Study: Yale New Haven Health/Yale Medicine</h2><h3>Unleashing Supply to Meet Demand</h3><p>Thanks to an enviable clinical reputation — buoyed by their affiliation with Yale University and its medical school — there always has been pent-up patient demand for care from the health system’s providers. Learn how the organization’s Access 365 initiative knocked down barriers to access and replaced them with the people, processes and technologies to give patients access to what they need at the first point of contact.</p><p><a href="#DownloadNow" title="Download, Elevating Patient Access and the Consumer Experience"><strong>READ MORE.</strong></a></p></div></div><div> .SponsorMarketoForm { background-color: ; padding:5px 25px; border: solid 2px #307FE2; margin:50px 15px 0px !important; display:inline-block; } .SponsorMarketoForm h3{ margin:10x 0 0 0 ; color:#eaaa00; font-size:.7em; text-transform:uppercase; font-weight:400; letter-spacing:3px; max-width:200px; /* Custom for the copy length */ background-color:#fff; padding: 5px 15px; position:relative; top:-35px; height: 0px; } .SponsorMarketoForm h2{ color: #002855; } .SponsorMarketoForm .SponsorMarketoFormHolder{ background-color: ; padding:15px; display: inline-block; margin-bottom:25px; } .SponsorMarketoFormHolder form{ margin: auto; } @media (max-width:640px){ .SponsorMarketoForm { padding:5px 0px; } .SponsorMarketoForm .SponsorMarketoFormHolder{ padding:15px 0px; } } /* Marketo Over-ride */ .mktoForm .mktoFormRow:nth-child(3){ float: left; } /*Center the last row .mktoForm .mktoFormRow:nth-child(4){ margin-left:15%; } */ .mktoForm label{ font-size: 0px; width: 0px !important; } .mktoForm input{ height: 30px } .mktoForm .mktoButtonRow{ float: left; } .mktoForm .mktoButtonWrap { margin-left:20px !important; } .mktoForm .mktoButton { background-color: #307FE2 !important; border: 1px solid #307FE2 !important; color: #fff !important; padding: 0.4em 1em; font-size: 1em; background-image: none !important; min-width: 190px; margin: 0 15px; border-radius: 4px; padding: 10px 20px; transition: all .25s ease-in-out; text-shadow: none; white-space: normal; height: 30px; font-weight: 700 } .mktoForm .mktoButton:hover{ background-color: #002855 !important; border: 1px solid #002855 !important; color: #fff !important; } .mktoForm .mktoClear { clear: none; } <div class="row spacer" id="DownloadNow"><div><div class="col-md-1">&nbsp;</div><div class="col-md-10"><div class="cta--image-container full_width SponsorMarketoForm"><h3>Download Now</h3><div class="col-sm-9"><h2>Elevating Patient Access and the Consumer Experience</h2><div class="SponsorMarketoFormHolder"> &nbsp; MktoForms2.loadForm("//sponsors.aha.org", "710-ZLL-651", 3641); MktoForms2.whenReady(function(form) { if (form.getId() == 3641) { form.onSuccess(function(values, followUpUrl) { form.getFormElem().hide(); document.getElementById("successAndErrorMessages").innerHTML = "<div><p>Thank you for downloading the latest AHA Trailblazers.&lt;\/p&gt;<a class='btn btn-wide btn-primary' data-view-context='top-level-view' href='https:\/\/www.aha.org\/system\/files\/media\/file\/2024\/06\/Trailblazers_Guidehouse.pdf' target='_blank' rel='noopener noreferrer nofollow'>Download the Report&lt;\/a&gt;&lt;\/center&gt;&lt;\/div&gt;"; return false; }); }; }); <div id="successAndErrorMessages">&nbsp;</div></div></div><div class="col-sm-3"><img src="/sites/default/files/2024-06/Traiblazers_Guidehouse_cover_777x600.png" alt="Cover, Elevating Patient Access and the Consumer Experience" width="600" height="777"></div></div></div><div class="col-md-1">&nbsp;</div></div></div></div> Thu, 06 Jun 2024 10:10:53 -0500 Care Coordination Streamlining Clinical Workflows With AI /concord/case-studies/pieces <div></div><div> /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ .Banner_Title_Overlay_Bar h1 { color: #fff; background-color: rgba(255, 255, 255, .0); box-shadow: none; } @media (max-width:530px){ .Banner_Title_Overlay_Bar h1 { background-color:#000; } } <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2023-06/Concord_Investing_banner1_1170x250.jpg" alt="Banner Image: Health Care Innovation Case Studies: Strategic Investment" width="1168" height="250"><div><h1>Streamlining Clinical Workflows With AI</h1></div></header></div><div class="raw-html-embed"> /* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: 11.2px; } .CntMenuSub a{ text-decoration:none } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } /* if includes a logo */ @media (min-width:361px){ .CntMenuSub.CntMenuSubLogo .CntMenuBar{ margin-top: 10px; float: left; width: calc(100% - 425px); } } @media (max-width:767px) and (min-width:361px){ .CntMenuSub.CntMenuSubLogo .CntMenuBar{ float: left; width: calc(100% - 0px); } .CntMenuSub.CntMenuSubLogo img{ width: auto; } } /* // */ .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"> <div class="col-md-1"> &nbsp; </div> <div class="col-md-10 row CntMenuBar"> <a class="CntMenuSubHome" id="CntMenuSubHome"></a> <a class="CntMenuSubParent" id="CntMenuSubParent" href="./"></a> <span class="CntMenuSubChild" id="CntMenuSubChild"></span> </div> <div class="col-md-1"> &nbsp; </div> </div> var url = window.location.pathname; var path = url.split('/').slice(-3, 2).join('/'); var pathreplace = path.replace(/-/g, " "); document.getElementById("CntMenuSubHome").innerHTML =(pathreplace); var url = window.location.pathname; var path = url.split('/').slice(-2, 3).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParent").innerHTML =(pathreplace2); var url = window.location.pathname; var path = url.split('/').slice(1, 2).join('/'); var pathreplace2 = path.replace(/-/g, " "); document.getElementById("CntMenuSubParentOnly").innerHTML =(pathreplace2); var y = document.getElementsByTagName("h1"); document.getElementById("CntMenuSubChild").innerHTML = y[0].innerHTML; </div><div class="row sp_Resource1"> .sp_Resource1 { /*padding: 25px 0 0px 0;*/ } .sp_Resource1 h2 { margin-top: 0px; } .sp_Resource1 h3 { margin: 10px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .sp_Resource1 h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 15px 0 } .sp_Resource1 p, .sp_Resource1 ul li { font-size: 16px; } .sp_Resource1_holder { background-color: ; padding: 0; overflow: auto } .sp_Resource1 .sp_Resource1_holder img { margin: auto; display: block; box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -webkit-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); -moz-box-shadow: 10px 10px 14px -6px rgba(0,0,0,0.75); } @media (max-width:767px) { .sp_Resource1 .sp_Resource1_holder img { width: 100%; max-width: 150px; } } .sp_Resource1 .btn { margin-top: 20px; } .sp_Resource1_holder h2 span { color: #d50032; display: block; position: relative; font-size: .8em; } <div class="col-md-10 col-md-offset-1 sp_Resource1_holder"><div class="text-align-center col-sm-4 col-md-3"><a href="/system/files/media/file/2024/04/pieces-empowering-clinicians-casestudy-2024.pdf" target="_blank" title="Empowering Clinicians and Driving Clinical Workflows"><img src="/sites/default/files/2024-04/pieces-empowering-clinician-workflows-247x320.jpg" alt="Cover image: Empowering Clinicians and Driving Clinical Workflows" width="247" height="320"></a></div><div class="col-sm-8 col-md-9"><h2><span>Case Study</span><a href="/system/files/media/file/2024/04/pieces-empowering-clinicians-casestudy-2024.pdf" target="_blank" title="Empowering Clinicians and Driving Clinical Workflows">Empowering Clinicians and Driving Clinical Workflows</a></h2><p>Demonstrating AI's potential to improve operational efficiency and patient care, a top hospital became a pioneer in applying generative AI at scale in an inpatient setting by integrating Pieces' AI-generated Working Summaries. This strategic move streamlined clinical workflows, improved care coordination and facilitated a unified patient data overview.</p><p><a class="btn btn-wide btn-primary" href="/system/files/media/file/2024/04/pieces-empowering-clinicians-casestudy-2024.pdf" target="_blank" title="Read the Case Study"><span>Read Case Study</span></a><span>&nbsp;</span></p></div></div></div> /* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ <div class="row y-hr3"><div class="col-md-3">&nbsp;</div><div class="col-md-6">&nbsp;</div><div class="col-md-3">&nbsp;</div></div><div class="row spacer"><div class="col-md-8 col-md-offset-2"><div><a href="https://piecestech.com/?utm_source=aha?utm_medium=web&amp;utm_campaign=aha-concord-portcos&amp;utm_term=2024&amp;utm_content=casestudy" title="Pieces Technology" target="_blank"><img src="/sites/default/files/2020-10/Logo_Pieces_834x313.jpg" alt="Logo Pieces Technology" width="417" height="157"></a><h3><a href="https://piecestech.com/?utm_source=aha?utm_medium=web&amp;utm_campaign=aha-concord-portcos&amp;utm_term=2024&amp;utm_content=casestudy" target="_blank" title="Pieces Technology">Pieces Technology</a></h3><p>Pieces Technologies, Inc. is a healthcare AI research and development firm that applies ensemble AI methods to support the work of healthcare teams. Pieces is cloud-based and specialized in applied clinical generative AI, adversarial and collaborative AI, predictive modeling, and physician-supervised machine learning to streamline clinician workflows and improve patient, financial and operational outcomes.</p><p>If you would like to learn more about Pieces Technology <a href="mailto:monica.perez@piecestech.com?subject=I%20would%20like%20to%20learn%20more%20about%20your%20solution&amp;body=I%20would%20like%20to%20learn%20more%20about%20the%20work%20your%20company%20is%20doing%20with%20hospitals%20and%20health%20care%20providers." title="contact Monica Perez">contact Monica Perez</a>.</p></div></div></div><div class="row y-hr3"><div class="col-md-3">&nbsp;</div><div class="col-md-6">&nbsp;</div><div class="col-md-3">&nbsp;</div></div> Thu, 04 Apr 2024 09:43:16 -0500 Care Coordination The Value of Health Systems /value-of-health-systems <div><div class="panel-heading"><h3><span>RESOURCES</span></h3></div><div class="row rowEqual_768"><div class="col-md-4"><div class="panel module-typeC"><div class="panel-body"><div class="row"><div class="col-md-12"><h4 class="text-align-center"><span>Featured</span></h4></div></div><p><a href="/costsofcaring"><span>AHA Report: Cost of Caring</span></a></p><p><a href="/guidesreports/2021-08-16-hospital-merger-benefits-econometric-analysis-revisited"><span>Charles River Associates Report: Hospital</span></a></p><p><a href="/guidesreports/2020-02-05-eight-myths-about-hospital-mergers-and-acquisitions"><span>Eight Myths About Hospital Mergers and Acquisitions</span></a></p><p><a href="/fact-sheets/2021-05-18-key-messages-consolidation"><span>AHA Members Only:&nbsp;Key Messages on Consolidation</span></a></p><p><a href="/standardsguidelines/2021-10-08-partnerships-mergers-and-acquisitions-can-provide-benefits-certain"><span>Partnerships, Mergers, and Acquisitions Can Provide Benefits to Certain Hospitals and Communities</span></a></p><div class="row"></div></div></div></div><div class="col-md-4"><div class="panel module-typeC"><div class="panel-body"><div class="row"><div class="col-md-12"><h4 class="text-align-center"><span>Related&nbsp;</span></h4></div></div><p><a href="/system/files/media/file/2021/11/advert-rpollack-WSJ-1121.pdf" target="_blank"><span>WSJ Advertorial: Fighting for Fair Health Insurance&nbsp;</span></a></p><p><a href="/guidesreports/2021-08-16-anticompetitive-conduct-commercial-health-insurance-companies"><span>Anticompetitive Conduct by Commercial Health Insurance Companies</span></a></p><p><a href="https://www.ama-assn.org/delivering-care/patient-support-advocacy/competition-health-insurance-research" target="_blank" rel="noopener nofollow"><span>Competition in Health Insurance, 2019 Update. American Medical Association</span></a></p><p><a href="/system/files/media/file/2021/05/advert-rpollack-WSJ-0521.pdf" target="_blank"><span>WSJ Advertorial: Value of Health Systems Shown Clearly During the Pandemic</span></a></p><div class="row">&nbsp;</div></div></div></div><div class="col-md-4"><div class="panel module-typeC"><div class="panel-body"><div class="row"><div class="col-md-12"><h4 class="text-align-center"><span>The Value of Systems during COVID</span></h4></div></div><p><a href="/white-papers/2021-12-14-better-together-value-scale"><span>Better Together: The Value of Scale – Providence</span></a></p><p><a href="/infographics/2021-07-19-covid-19-response-resilient-integrated-network-protects-patients-employees"><span>Sutter Health COVID-19 Response: Resilient Integrated Network Protects Patients, Employees &amp; Community</span></a></p><p><a href="/case-studies/2021-06-01-value-health-systems-during-covid-19-pandemic-spectrum-health-grand-rapids"><span>The Value of Health Systems During the COVID-19 Pandemic Case Study: Spectrum Health – Grand Rapids, Mich.</span></a></p><p><a href="/case-studies/2021-06-02-value-health-systems-during-covid-19-pandemic-advocate-aurora-health"><span>The Value of Health Systems During the COVID-19 Pandemic Case Study: Advocate Aurora Health – Milwaukee, Wisc.</span></a></p><p><a href="/case-studies/2021-06-02-value-health-systems-during-covid-19-pandemic-ohiohealth-columbus-ohio"><span>The Value of Health Systems During the COVID-19 Pandemic Case Study: OhioHealth – Columbus, Ohio</span></a></p><div class="row">&nbsp;</div></div></div></div></div></div> Tue, 16 Jan 2024 12:04:30 -0600 Care Coordination 4 Principles to Guide Your Digital Health Strategy /aha-center-health-innovation-market-scan/2023-07-11-4-principles-guide-your-digital-health-strategy <div class="container"> <div class="row"> <div class="col-md-8"> <p><img alt="4 Principles to Guide Your Digital Health Strategy. A player moves a pawn on a board with a circuit board pattern on it and many other pawns on the board." data-entity-type="file" data-entity-uuid="428afdb1-db1c-4b20-8dde-693223715796" src="/sites/default/files/inline-images/4-Principles-to-Guide-Your-Digital-Health-Strategy.png" width="620" height="381"></p> <p>Digital health strategy has taken on greater importance as providers work to meet rising consumer expectations.</p> <p>Yet even after the many digital front-door improvements health care organizations made during the pandemic to make it easier for consumers to access and schedule care, it appears more work needs to be done. That’s a key finding from a recent <a href="https://www.experian.com/content/dam/noindex/na/us/healthcare/state-patient-access-2023.pdf" target="_blank" title="Experian Health Report 2023 The State of Patient Access: The Digital Front Door">Experian Health survey</a> of more than 1,200 providers and consumers.</p> <h2><span>Identifying Opportunities for Improvement</span></h2> <p>Only 17% of patients and 27% of providers say the experience of accessing health care digitally is better today. Most respondents on both sides say the experience is about the same or worse over the past 12 to 24 months. Interestingly, more providers than patients view access as being worse (47% to 21%).</p> <p>Seeing a doctor quickly and finding appointments that fit their schedule are the top consumer concerns, while providers overwhelmingly (87%) cited lower staffing levels that impact service as their greatest pain point.</p> <p>Bridging this gap to improve access and other areas of consumer experience to a great extent will depend on how effectively providers engage their communities in their digital strategy, notes a recent <a href="https://www.shsmd.org/resources/engaging-your-community-your-digital-strategy-its-all-about-human-centered-design" target="_blank" title="SHSMD: Engaging Your Community in Your Digital Strategy: It’s All About Human-Centered Design 2022 Executive Insights">Executive Insights report</a> from the <a homepage href="https://www.shsmd.org/" target="_blank" title=":SHSMD">AHA’s Society for Health Care Strategy &amp; Market Development</a>.</p> <p>A panel discussion with marketing and strategy leaders from 13 health systems and Gozio Health explored best practices, successes and challenges to engage communities in a digital strategy to maximize success.</p> <h2><span>4 Keys to Community Engagement</span></h2> <h3><span>1</span> <span>|</span> Hardwire human-centered design (HCD) into your approach.</h3> <p>Start with the consumers’ needs and wants in mind vs. what you want to tell them, which can result in incorrect assumptions. This will result in a digital strategy that provides greater value for consumers.</p> <h4>Key Takeaway</h4> <p>Embed HCD in your health system’s culture. Elicit feedback from the people you serve. Demonstrate a willingness to hear what is broken and pilot new initiatives slowly so you can make course corrections along the way.</p> <h3><span>2</span> <span>|</span> Extend the human touch in care coordination.</h3> <p>Help consumers find the appropriate care that is unique to them as they move through their health care journey. It’s the human touch that says, “Let me schedule that for you.” Care coordination helps to retain referrals after an interaction, lowers costs and reduces inefficiencies while unclogging the system.</p> <h4>Key Takeaway</h4> <p>Improving access points can be a game-changer, notes Ryan Nagdeman, associate vice president of marketing communications at RUSH University Medical Center, Chicago. Engage patients in the office or through digital touch points — before, during or after virtual, urgent care or on-site appointments. “We want to have somebody — or artificial intelligence (AI) — look in the record and say, ‘I see you’ve been referred for this. Can I help schedule that for you now?’” he said.</p> <h3><span>3</span> <span>|</span> Seek diverse inputs to achieve health equity.</h3> <p>In assessing consumer perceptions of your digital engagement touch points, solicit as many diverse inputs as possible rather than relying on the same types of people continuously. Reaching underserved populations often takes more time, money and creative thinking, but these investments are worth making.</p> <h4>Key Takeaway</h4> <p>Partner with trusted community advisers who can help build bridges and connect health care resources and education to those who need it most. After learning during the pandemic that digital literacy was an issue for many patients, The Ohio State University Wexner Medical Center partnered with a community group to secure a grant to send teams of medical school and health science students into the community with computer tablets to teach people how to access their medical records online and schedule medical appointments.</p> <h3><span>4</span> <span>|</span> Improve data governance and customer-relationship management.</h3> <p>Health care marketing experts are working to elevate relationship management to the level of other fields so that the consumer experience reflects service levels people experience in other aspects of their lives. Using AI to automate appointment reminders and follow-up information for current or prospective patients can improve care coordination. Partnering with physicians and other stakeholders is vital to give them the confidence to support digital transformation in areas like online scheduling.</p> <h4>Key Takeaway</h4> <p>Carefully analyze how your digital solutions affect patients and whether they truly meet consumer needs and expectations. In journey mapping its breast health services, Virtua Health explained to a panel that included members of the community how patients are able to see a breast surgeon within 48 hours. One patient spoke up, noting what that meant to her: “For me, that’s not 48 hours, that’s 10,000 moments of terror.” “We redesigned everything we were doing after that,” said Ryan Younger, Virtua’s vice president of marketing.</p> </div> <div class="col-md-4"> <p><a href="/center" title="Visit the AHA Center for Health Innovation landing page."><img alt="AHA Center for Health Innovation logo" data-entity- data-entity-uuid="7ade6b12-de98-4d0b-965f-a7c99d9463c5" src="/sites/default/files/inline-images/logo-aha-innovation-center-color-sm.jpg" type="file" class="align-center"></a></p> <a href="/center/form/innovation-subscription"><img alt data-entity-type data-entity-uuid src="/sites/default/files/2019-04/Market_Scan_Call_Out_360x300.png"></a></div> </div> </div> .field_featured_image { position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } .featured-image{ position: absolute; overflow: hidden; clip: rect(0 0 0 0); height: 1px; width: 1px; margin: -1px; padding: 0; border: 0; } Tue, 11 Jul 2023 06:15:00 -0500 Care Coordination Opportunities To Close Gaps In Patient Care Through Laboratory Stewardship /sponsored-executive-dialogues/2022-11-01-close-gaps-patient-care-through-laboratory-stewardship <div>&nbsp;</div>header.jumbotron {display:none} <div> /* center_body */ .center_body { /*margin-top:50px;*/ /* margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2022-11/CAPS_ExeDialogueCloseGapsPatient_1170x250.png" alt="Banner Image" width="1170" height="250"><div><h1>Opportunities To Close Gaps In Patient Care Through Laboratory Stewardship</h1></div></header>/* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: .7em; } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"><div class="col-md-1">&nbsp;</div><div class="col-md-10 row CntMenuBar"><a class="CntMenuSubHome" href="/education-events/aha-virtual-executive-dialogues">Executive Dialogues</a> <span class="CntMenuSubChild" id="CntMenuSubChild">Opportunities To Close Gaps In Patient care Through Laboratory Stewardship</span></div><div class="col-md-1">&nbsp;</div></div><div class="row spacer"><div class="col-sm-3"><div><a href="/system/files/media/file/2022/11/CAPS_ExeDialogueCloseGapsPatient_110122.pdf" target="_blank"><img src="/sites/default/files/2022-11/CAPS_ExeDialogueCloseGapsPatient_cover_910x1220.jpg" alt="Executive Dialogue | Opportunities To Close Gaps In Patient care Through Laboratory Stewardship: Gaining insights from diagnostics to improve care quality and lower costs systemwide" width="100%" height="100%"></a></div></div><div class="col-sm-9 center_body">.sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; font-weight: 700; } <p class="sponsortype">Executive Dialogue</p><h2>Gaining insights from diagnostics to improve care quality and lower costs systemwide</h2><p>Today, 70% of medical decisions depend on laboratory test results, which represent 4% to 5% of overall hospital costs. Laboratory stewardship seeks to improve the health of patient populations and the patient experience while reducing care variation; streamline clinical decision support to improve provider satisfaction; and lower health care costs by avoiding over- and under-testing. The COVID-19 pandemic highlighted laboratory services-underuse opportunities in chronic-disease management and in communities facing inequities of care. This executive dialogue explores the key elements in a successful laboratory stewardship program that promote evidence-based care to improve quality metrics and financial performance.</p><div class="row">@media (min-width:768px){ .EDsponsorFloat{ float:right; } } @media (max-width:767px){ .EDLinkFloat{ position:relative; left:27%; } .EDsponsorFloat { text-align:center } } <div class="col-sm-6"><a class="btn btn-wide btn-primary EDLinkFloat" href="/system/files/media/file/2022/11/CAPS_ExeDialogueCloseGapsPatient_110122.pdf" title="Executive Dialogue | Opportunities To Close Gaps In Patient care Through Laboratory Stewardship: Gaining insights from diagnostics to improve care quality and lower costs systemwide" data-view-context="top-level-view">Download the Report</a></div><div class="col-sm-6"><div class="EDsponsorFloat"><strong>Sponsored by: </strong><a href="https://annualreport.cap.org/" target="_blank" rel="noopener nofollow"><img src="/sites/default/files/2022-11/CAP_logo_transparent_834x313.png" alt="CAP Logo" width="100%" height="100%"></a></div></div></div></div></div>.sp_CTA5_holder { margin-top:0px; border-bottom: solid 1px #555; padding-bottom: 50px; } .sp_CTA5_holder_last { border-bottom: solid 0px #555; } .sp_CTA5_holder &gt;div{ overflow: auto; } .sp_CTA5_holder ul { list-style: none; /* Remove default bullets */ padding-left: 0px; /*width: calc(100% - 15%);*/ /*margin: 50px auto 0;*/ margin:auto 50px; } .sp_CTA5_holder ul li{ margin-bottom:7px; line-height: 1.5em; font-size:16px; } .sp_CTA5_holder ul li::before { content: " "; font-size: 1em; margin-right: 10px; display: inline-block; height: 12px; background-color: #9d2235; width: 12px; position: relative; top: 0px; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -o-transform: rotate(45deg); } .sp_CTA5_holder ul li{ padding-left:23px; text-indent:-23px; } .body ol&gt;li, .body ul&gt;li{ font-size:16px: } .sp_CTA5_holder h2 { color: #002855; /*! line-height: 2em; */ font-size: 2.15em; margin: 0 0 15px 0; /*! font-size: 30px; */ } .sp_CTA5_holder h3 { /*color: #002855;*/ line-height: 1em; /*font-size: 1.5em;*/ margin-bottom: 25px; margin-top:5px; font-size: 28px; } .sp_CTA5_section{ margin-top: 25px } .sp_CTA5_ImgShadow { /*background-color:green;*/ /* just a visual */ text-align: center } .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; } .sp_CTA5_ImgShadow img{ width: calc(100% - 35px - 15px); -webkit-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); -moz-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); position: relative; top: 75px; max-width: 490px; } @media (max-width:990px){ .sp_CTA5_ImgShadow img{ max-width: 350px;} } @media (max-width:990px){ .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; margin-right: 40px } } <div class="row spacer sp_CTA5_holder sp_CTA5_holder_last"><div class="col-md-12"><h3>8 Ways to Advance the Effectiveness of your Laboratory Stewardship Program</h3><div class="sp_CTA5_section"><ul><li><strong>Set goals that are effective, efficient, timely and patient-centered. </strong>Develop a good clinical oversight function to optimize care or reduce the cost of care.</li><li><strong>Evaluate opportunities in reference lab spend, </strong>laboratory formularies, and review of order sets to eliminate redundancies and unnecessary tests.</li><li><strong>Understand the governance in your hospital or health system. </strong>To optimize care or reduce the cost of care, you need a culture of change in the hospital to standardize laboratory operations.</li><li><strong>Pathologist-led laboratory stewardship </strong>matches care to science and avoids the overuse of ineffective care and underuse of effective care.</li><li><strong>Cultivate physician champions.</strong> Enlist executive leader sponsorship and influential medical leaders who have credibility with the medical staff to advocate for buy-in.</li><li><strong>Identify staff who work with day-to-day processes to generate ideas for process improvement.</strong> Often laboratory directors and managers see opportunities to improve your hospital laboratory operations.</li><li><strong>Build a multidisciplinary team that includes finance and information technology. </strong>Review plans with finance for the positive or negative impact on the return on investment. Build a relationship with information technology to modify orders sets in the electronic health record, and develop analytics and scorecards.</li><li><strong>Analyze the data and the outcomes. </strong>After analyzing your data, identify opportunities to optimize utilization and improve outcomes.</li></ul></div></div></div><h2>Participants</h2>/* people */ .people { margin-top: 50px; } .people img:nth-child(1) { border-radius: 200px; -moz-border-radius: 200px; -webkit-border-radius: 200px; margin-bottom: 10px; max-width:200px; /* for Transformation Talks */ display:block; /* for Transformation Talks */ margin:auto; /* for Transformation Talks */ } .people img:nth-child(1):hover { opacity: .7 } @media (max-width:991px) { .people { margin: auto; } .people p { text-align: center } } .ci_profile { margin-bottom: 30px; display: block; text-align:center /* this is for the "Executive Dialogue" page */ } @media (max-width:991px) { .ci_profile { text-align: center } } .ci_profile p { margin: 0 0 7px 0 } .ci_profile_name { font-weight: 700; font-size: 20px; } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .ci_profile_title { font-style: italic; line-height: 1.3em } .ci_profile_company { font-size: 1em; } p.ci_profile_award { font-size: .8em; text-align:center; color:#55555599; font-weight: 700 } .ci_profile_social { width: auto; } .ci_profile_social i { padding-right: 25px; font-size: 20px } .ci_profile_social a:last-of-type i { padding-right: 0px; } #ci_footer-social { font-size: 1.5em; padding-top: 0px; width: 100%; text-align: right; } @media (max-width:991px) { .ci_logo { margin-top: 25px } .ci_social p { text-align: center !important; } #ci_footer-social { text-align: center } } @media (min-width:769px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768&gt;[class*='col-'] { -ms-flex: 3; /* IE 10 */ flex: inherit; /*flex*/ width: calc((100% / 3) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } @media (max-width:767px) and (min-width:361px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768&gt;[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc((100% / 2) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .people .ci_profile_combined{ font-size:14px; line-height: 18px; } .people .ci_profile_combined span{ font-style: italic; } .people .ci_profile_combined:before{ content:""; border-bottom: solid 1px #55555522; display: block; clear: both; width: 85%; margin: 5PX auto 10px; } <div class="people"><div class="row rowEqual_768"><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-08/Donna_Cooper_300x300.jpg" alt="Donna D. Cooper" width="300" height="300"><p class="ci_profile_name">Donna D. Cooper, MS, MBA</p><p class="ci_profile_title">Senior Director, Product Solutions</p><p class="ci_profile_company">Quest Diagnostics</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Fletcher_Andrew_300x300.jpg" alt="Andrew Fletcher" width="300" height="300"><p class="ci_profile_name">Andrew Fletcher, M.D., MBA, CPE, CHCQM, FCAP</p><p class="ci_profile_title">Founder</p><p class="ci_profile_company">Eutilogic Consulting</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Ghofrani_Mohiedean_300x300.jpg" alt="Mohiedean “Mohi” Ghofrani" width="300" height="300"><p class="ci_profile_name">Mohiedean “Mohi” Ghofrani, M.D., MBA</p><p class="ci_profile_title">System Laboratory Medical Director</p><p class="ci_profile_company">PeaceHealth</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Jackson_Brian_300x300.jpg" alt="Brian R. Jackson" width="300" height="300"><p class="ci_profile_name">Brian R. Jackson, M.D., MS, FCAP</p><p class="ci_profile_title">Medical Director, Business Development, Support Services and IT</p><p class="ci_profile_company">ARUP Laboratories</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Kehoe_Bob_300x300.jpg" alt="Bob Kehoe" width="300" height="300"><p class="ci_profile_name">Moderator:<br>Bob Kehoe</p><p class="ci_profile_title">Manager, Content Development, AHA Center for Health Innovation</p><p class="ci_profile_company">�� Association</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div> <img alt="xxxxx" src="/sites/default/files/2021-11/profile_placeholder_300x300.jpg"> <p class="ci_profile_name">profile_name</p> <p class="ci_profile_title">profile_title</p> <p class="ci_profile_company">profile_company</p> <p class="ci_profile_combined">profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div> </div> --&gt;</div></div>Moderator</h2> <div class="people"> <div class="row rowEqual_768"> <div class="col-md-4 col-sm-6 ci_profile"> <img alt="Suzanna Hoppszallern" src="/sites/default/files/2022-08/Hoppszallern_Suzanna_300x300.jpg"> <p class="ci_profile_name">Suzanna Hoppszallern</p> <p class="ci_profile_title">Senior Editor</p> <p class="ci_profile_company">�� Association</p> </div> </div> </div>--&gt;@media (min-width:768px){ .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768&gt;[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px) /*Safari Fix*/; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top:30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p{ font-size:16px; } <div class="row center_callout_3invert"><div class="col-md-1">&nbsp;</div><div class="col-md-10"><h2>AHA Executive Dialogue Series</h2><p>Gain insights from the C-suite and health care leaders on the most pressing issues and transformational strategies.</p><p><a class="btn btn-wide btn-primary" href="/education-events/aha-virtual-executive-dialogues" data-view-context="top-level-view">Explore the Series</a>&nbsp;/* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ </p><div class="row y-hr3"><div class="col-md-3">&nbsp;</div><div class="col-md-6">&nbsp;</div><div class="col-md-3">&nbsp;</div></div></div><div class="col-md-1">&nbsp;</div></div><div class="row"><h2>Latest Dialogues</h2><div class="feedEmbedImg">.feedEmbedImg .views-element-container { background-color: #f6f6f6;; padding: 20px } .feedEmbedImg .views-element-container h2{ margin-top:0px; color: } .feedEmbedImg .views-element-container .views-field.views-field-created{ color: } .feedEmbedImg .views-element-container .views-field.views-field-title a{ font-size: 20px; color:#002855 } .feedEmbedImg .views-element-container .views-field.views-field-body{ font-size: 16px; color:; } .feedEmbedImg .views-element-container .article.views-row { display: inline-block; transition: 1s; } .feedEmbedImg .views-element-container img{ float: left; margin-right:15px; max-width: 200px ; transition: 2s; } .feedEmbedImg .resource-block .resource-view .views-row:hover{ transform: scale(1.02); } .feedEmbedImg .resource-block .resource-view .views-row:hover img{ opacity: .6; transition: 1.5s; } .feedEmbedImg .resource-block .resource-view .views-row:hover a{ color:#307fe2; } .feedEmbedImg .feedEmbedImg .views-element-container .more-link{ font-size: 1.3em; text-align: right; } .feedEmbedImg .more-link{ text-align: right } @media (max-width:550px){ .feedEmbedImg .views-element-container img { float:unset; display: block; margin: 0 auto; max-width: 100% } .feedEmbedImg .views-field.views-field-created{ clear: both; margin-top:10px; } } &nbsp;<div class="views-element-container"> <section class="top-level-view js-view-dom-id-40d57af4f3d59d692cac9fcb2524aa49bfed7389899e6f1f6fa3a1f0fe104cc0 resource-block"> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/VED_Accenture_Governance_620x381.jpg?itok=viVBuq-l" width="200" height="123" alt="VED_Accenture_Governance_620x381-image" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-10T16:11:13-06:00">Dec 10, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en">The Resilient Health System Operating Model</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Health system leaders are building a robust governance and resilient operating model to transform health care delivery models for the future.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/KnowEx_RI_RevenueCycle_620x381_rev1.jpg?itok=42C41VMq" width="200" height="123" alt="KnowEx_RI_RevenueCycle_620x381_rev1" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-05T14:26:53-06:00">Dec 5, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en">Optimize Your Hospital’s Revenue Cycle for Efficient, Patient-Centered Operations</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Optimizing hospital’s revenue cycle for efficient, patient-centered operations and enhancing critical KPIs using AI and robotic process automation.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-11/VED_PatientPoint_Engagement_620x381.jpg?itok=dHKIfRK6" width="200" height="123" alt="PatientPoint_Engagement_620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-11-13T15:51:45-06:00">Nov 13, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Empowering patient engagement and leveraging customized communication and education via digital technologies to improve health and reduce disparities.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-10/KnowEx_CorroHealthh_Medicaid_620x381.jpg?itok=HS9Y48c8" width="200" height="123" alt="KnowEx_CorroHealth_Medicaid" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-10-29T15:17:14-05:00">Oct 29, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en">Aligning Payers and Partners for Value-based Care</a></span> </div><div class="views-field views-field-body"> <div class="field-content">As value-based care models grow, hospitals, providers and payers need to align goals and incentives to improve patient outcomes and reduce costs.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-09/Iris-Telehealth-banner-620x381.jpg?itok=QQ9C-7Mp" width="200" height="123" alt="Iris-Telehealth-banner-620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-09-25T14:49:38-05:00">Sep 25, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en">Transforming the Behavioral Health Journey</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Transforming the behavioral health journey with strategic initiatives to build a sustainable and coordinated behavioral health services continuum.</div> </div></div> </div> </div> <div class="more-link"><a href="/aha-knowledge-exchange-archive">View All: AHA Knowledge Exchange</a></div> </section> </div> </div></div> Tue, 01 Nov 2022 14:54:59 -0500 Care Coordination Measuring Quality and Operational Efficiencies Across the Continuum of Care /sponsored-executive-dialogues/2022-10-11-measuring-quality-and-operational-efficiencies-across-continuum-care <div>&nbsp;</div>header.jumbotron {display:none} <div> /* center_body */ .center_body { /*margin-top:50px;*/ /* margin-bottom: 50px;*/ } .center_body h3 {} .center_body p { font-size: 16px } p.center_Intro { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 25px 0; font-weight: 700; font-size: 2em; } @media (max-width:768px) { p.center_Intro { line-height: 1.2em; font-size: 23px; font-size: 1.45em; } } .center_body .center_Lead { color: #63666A; font-weight: 300; line-height: 1.4; font-size: 21px; } /* center_body // */ /* Banner_Title_Overlay_Bar */ .Banner_Title_Overlay_Bar { position: relative; display: block; overflow: hidden; max-width: 1170px; margin: 0px auto 25px auto; } .Banner_Title_Overlay_Bar h1 { position: absolute; bottom: 40px; color: #003087; background-color: rgba(255, 255, 255, .8); width: 100%; padding: 20px 40px; font-size: 3em; box-shadow: 0 3px 8px -5px rgba(0, 0, 0, .6); } @media (max-width:991px) { .Banner_Title_Overlay_Bar h1 { bottom: 0px; margin: 0px; font-size: 2.5em; } } @media (max-width:767px) { .Banner_Title_Overlay_Bar h1 { font-size: 2em; text-align: center; text-indent: 0px; padding: 10px 20px; } } @media (max-width:530px) { .Banner_Title_Overlay_Bar h1 { position: relative; background-color: #63666A22; } } /* Banner_Title_Overlay_Bar // */ <header class="Banner_Title_Overlay_Bar"><img src="/sites/default/files/2022-10/3M_MeasuringQualityOperational1170x250_banner.png" alt="Banner Image" width="1170" height="250"><div><h1>Measuring Quality and Operational Efficiencies Across the Continuum of Care</h1></div></header>/* CntMenuSub */ .CntMenuSub{ margin:20px 0px; padding-bottom: 5px; color: #afb1b1; letter-spacing: 1.5px; font-weight: 400; font-size: .7em; } .CntMenuSub .CntMenuBar{ border-bottom: 1px solid lightblue; } .CntMenuSub .CntMenuBar a:after{ content: "|"; padding: 0 3px 0 6px; color: #555; } .CntMenuSub .CntMenuBar a:last-child:after{ content: ""; } .CntMenuSub .CntMenuSubHome, .CntMenuSub .CntMenuSubParent{ text-transform: uppercase; color: #555; opacity: .9; } .CntMenuSub .CntMenuSubParent{ } .CntMenuSub .CntMenuSubChild{ } .CntMenuSub .CntMenuSubCurrent{ opacity: .7; } .CntMenuSub .CntMenuSubHome:hover, .CntMenuSub .CntMenuSubParent:hover{ text-transform: uppercase; color: #d50032; } /* CntMenuSub // */ <div class="container CntMenuSub"><div class="col-md-1">&nbsp;</div><div class="col-md-10 row CntMenuBar"><a class="CntMenuSubHome" href="/education-events/aha-virtual-executive-dialogues">Executive Dialogues</a> <span class="CntMenuSubChild" id="CntMenuSubChild">Measuring Quality and Operational Efficiencies Across the Continuum of Care</span></div><div class="col-md-1">&nbsp;</div></div><div class="row spacer"><div class="col-sm-3"><div><a href="/system/files/media/file/2022/10/3M_MeasuringQualityOperational_dialogue_100522.pdf" target="_blank"><img src="/sites/default/files/2022-10/3M_MeasuringQualityOperational_cover_910x1220.jpg" alt="Executive Dialogue | Measuring Quality and Operational Efficiencies Acorss the Continuum of Care: Creating a model of patient-centered, high-value care delivery" width="100%" height="100%"></a></div></div><div class="col-sm-9 center_body">.sponsortype { color: #9d2235; font-size: 1.5em; margin: 0px; font-weight: 700; } <p class="sponsortype">Executive Dialogue</p><h2>Creating a model of patient-centered, high-value care delivery</h2><p>Improving the quality and safety of patient care is critical for success in value-based care models. More than 80% of the care delivered by integrated delivery systems occurs in ambulatory-care facilities or other outpatient settings. Quality and safety initiatives in nonacute-care settings can achieve goals central to value-based care success, such as disease prevention, chronic-care management, reductions in avoidable emergency department visits and hospitalizations, lower costs and improved population health. This executive dialogue looks at how leading hospitals and health systems are redefining their care continuum and adopting innovative ways to collect and use performance data to build patient-centered and high-value care delivery models.</p><div class="row">@media (min-width:768px){ .EDsponsorFloat{ float:right; } } @media (max-width:767px){ .EDLinkFloat{ position:relative; left:27%; } .EDsponsorFloat { text-align:center } } <div class="col-sm-6"><a class="btn btn-wide btn-primary EDLinkFloat" href="/system/files/media/file/2022/10/3M_MeasuringQualityOperational_dialogue_100522.pdf" title="Executive Dialogue | Measuring Quality and Operational Efficiencies Acorss the Continuum of Care: Creating a model of patient-centered, high-value care delivery" data-view-context="top-level-view">Download the Report</a></div><div class="col-sm-6"><div class="EDsponsorFloat"><strong>Sponsored by: </strong><a href="https://www.3M.com" target="_blank" rel="noopener nofollow"><img src="/sites/default/files/2021-08/Logo_3M_834x313.jpg" alt="3M Logo" width="100%" height="100%"></a></div></div></div></div></div>.sp_CTA5_holder { margin-top:0px; border-bottom: solid 1px #555; padding-bottom: 50px; } .sp_CTA5_holder_last { border-bottom: solid 0px #555; } .sp_CTA5_holder &gt;div{ overflow: auto; } .sp_CTA5_holder ul { list-style: none; /* Remove default bullets */ padding-left: 0px; /*width: calc(100% - 15%);*/ /*margin: 50px auto 0;*/ margin:auto 50px; } .sp_CTA5_holder ul li{ margin-bottom:7px; line-height: 1.5em; font-size:16px; } .sp_CTA5_holder ul li::before { content: " "; font-size: 1em; margin-right: 10px; display: inline-block; height: 12px; background-color: #9d2235; width: 12px; position: relative; top: 0px; -webkit-transform: rotate(45deg); -moz-transform: rotate(45deg); -o-transform: rotate(45deg); } .sp_CTA5_holder ul li{ padding-left:23px; text-indent:-23px; } .body ol&gt;li, .body ul&gt;li{ font-size:16px: } .sp_CTA5_holder h2 { color: #002855; /*! line-height: 2em; */ font-size: 2.15em; margin: 0 0 15px 0; /*! font-size: 30px; */ } .sp_CTA5_holder h3 { /*color: #002855;*/ line-height: 1em; /*font-size: 1.5em;*/ margin-bottom: 25px; margin-top:5px; font-size: 28px; } .sp_CTA5_section{ margin-top: 25px } .sp_CTA5_ImgShadow { /*background-color:green;*/ /* just a visual */ text-align: center } .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; } .sp_CTA5_ImgShadow img{ width: calc(100% - 35px - 15px); -webkit-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); -moz-box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); box-shadow: 50px -75px 0px 0px rgba(185, 217, 235, 1); position: relative; top: 75px; max-width: 490px; } @media (max-width:990px){ .sp_CTA5_ImgShadow img{ max-width: 350px;} } @media (max-width:990px){ .sp_CTA5_ImgShadow { padding-bottom:75px; /* must match the padding on the img*/ margin: 0px; margin-right: 40px } } <div class="row spacer sp_CTA5_holder sp_CTA5_holder_last"><div class="col-md-12"><h3>3 Ways Health Leaders Derive Actionable Quality and Safety Improvement Insights for Data-Driven, Value-Based Care</h3><div class="sp_CTA5_section"><ul><li><strong>Know</strong> what success looks like. Hospitals and health systems should define their key performance indicators at the start of any new initiative as well as the expected return on investment.</li><li><strong>Collect </strong>both quantitative and qualitative medical and health data from patients at every encounter regardless of where the encounter takes place along an ever-widening continuum of care.</li><li><strong>Standardize </strong>how you collect and report patients’ medical and health data and standardize the quantitative and qualitative data along the entire continuum of care. Standardization enables the identification of gaps in care.</li></ul></div></div></div><h2>Participants</h2>/* people */ .people { margin-top: 50px; } .people img:nth-child(1) { border-radius: 200px; -moz-border-radius: 200px; -webkit-border-radius: 200px; margin-bottom: 10px; max-width:200px; /* for Transformation Talks */ display:block; /* for Transformation Talks */ margin:auto; /* for Transformation Talks */ } .people img:nth-child(1):hover { opacity: .7 } @media (max-width:991px) { .people { margin: auto; } .people p { text-align: center } } .ci_profile { margin-bottom: 30px; display: block; text-align:center /* this is for the "Executive Dialogue" page */ } @media (max-width:991px) { .ci_profile { text-align: center } } .ci_profile p { margin: 0 0 7px 0 } .ci_profile_name { font-weight: 700; font-size: 20px; } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .ci_profile_title { font-style: italic; line-height: 1.3em } .ci_profile_company { font-size: 1em; } p.ci_profile_award { font-size: .8em; text-align:center; color:#55555599; font-weight: 700 } .ci_profile_social { width: auto; } .ci_profile_social i { padding-right: 25px; font-size: 20px } .ci_profile_social a:last-of-type i { padding-right: 0px; } #ci_footer-social { font-size: 1.5em; padding-top: 0px; width: 100%; text-align: right; } @media (max-width:991px) { .ci_logo { margin-top: 25px } .ci_social p { text-align: center !important; } #ci_footer-social { text-align: center } } @media (min-width:769px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768&gt;[class*='col-'] { -ms-flex: 3; /* IE 10 */ flex: inherit; /*flex*/ width: calc((100% / 3) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } @media (max-width:767px) and (min-width:361px){ .people .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .people .rowEqual_768&gt;[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc((100% / 2) - 2px) /*Adjust % for the number per row, will override the bootstrap - Also needed for Safari*/; } } p.ci_profile_name { font-size: 1.5em; line-height:1.2em; margin-top:10px } .people .ci_profile_combined{ font-size:14px; line-height: 18px; } .people .ci_profile_combined span{ font-style: italic; } .people .ci_profile_combined:before{ content:""; border-bottom: solid 1px #55555522; display: block; clear: both; width: 85%; margin: 5PX auto 10px; } <div class="people"><div class="row rowEqual_768"><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Coltman_Kinneil%20_300x300.jpg" alt="Kinneil Coltman" width="300" height="300"><p class="ci_profile_name">Kinneil Coltman, DHA</p><p class="ci_profile_title">Senior Vice President, Chief Community and Social Impact Officer</p><p class="ci_profile_company">Atrium Health</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Evenson_Eric_300x300.jpg" alt="Eric Evenson" width="300" height="300"><p class="ci_profile_name">Eric Evenson, FACHE</p><p class="ci_profile_title">Leader of Clinical Strategy and Value-based Care</p><p class="ci_profile_company">3M Health Information Systems</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Francis_Tony_300x300.jpg" alt="Tony Francis" width="300" height="300"><p class="ci_profile_name">Tony Francis, MBA</p><p class="ci_profile_title">CEO and President</p><p class="ci_profile_company">Edgar P. Benjamin Healthcare Center</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Johnson_Arlan_300x300.jpg" alt="Arlan Johnson" width="300" height="300"><p class="ci_profile_name">Arlan Johnson, MHA</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">Howard County Medical Center</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-10/Kirby_Ruby_300x300.jpg" alt="Ruby Kirby " width="300" height="300"><p class="ci_profile_name">Ruby Kirby, R.N., MBA</p><p class="ci_profile_title">CEO</p><p class="ci_profile_company">West Tennessee Healthcare Bolivar-Camden</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2021-04/Sandeep_Wadhwa_300x300.jpg" alt="Sandeep Wadhwa" width="300" height="300"><p class="ci_profile_name">Sandeep Wadhwa, M.D., MBA</p><p class="ci_profile_title">Global Chief Medical Officer</p><p class="ci_profile_company">3M Health Information Systems</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div><div class="col-md-4 col-sm-6 ci_profile"><img src="/sites/default/files/2022-09/Hoppszallern_Suzanna_300x300%20%282%29.jpg" alt="Suzanna Hoppszallern" width="300" height="300"><p class="ci_profile_name">Moderator:<br>Suzanna Hoppszallern</p><p class="ci_profile_title">Senior Editor</p><p class="ci_profile_company">�� Association</p>profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div>--&gt;</div> <img alt="xxxxx" src="/sites/default/files/2021-11/profile_placeholder_300x300.jpg"> <p class="ci_profile_name">profile_name</p> <p class="ci_profile_title">profile_title</p> <p class="ci_profile_company">profile_company</p> <p class="ci_profile_combined">profile_combined</p> <p class="ci_profile_award">profile_award</p> <div class="ci_profile_social">profile_social</div> </div> --&gt;</div></div>Moderator</h2> <div class="people"> <div class="row rowEqual_768"> <div class="col-md-4 col-sm-6 ci_profile"> <img alt="Suzanna Hoppszallern" src="/sites/default/files/2022-08/Hoppszallern_Suzanna_300x300.jpg"> <p class="ci_profile_name">Suzanna Hoppszallern</p> <p class="ci_profile_title">Senior Editor</p> <p class="ci_profile_company">�� Association</p> </div> </div> </div>--&gt;@media (min-width:768px){ .rowEqual_768 { display: -webkit-box; display: -webkit-flex; display: -ms-flexbox; display: flex; flex-wrap: wrap; } .rowEqual_768&gt;[class*='col-'] { -ms-flex: 1; /* IE 10 */ flex: auto; width: calc(33.3% - 2px) /*Safari Fix*/; } } .center_callout_3invert { background-color: #f6f6f6; text-align: center; /*margin-bottom:25px;*/ margin-top:30px; } .center_callout_3invert h4 { color: #002855; line-height: 1.2em; font-size: 30px; margin: 10px 0 30px 0; } .center_callout_3invert h3 { margin: 25px 0 0 0; color: #555; font-size: .7em; text-transform: uppercase; font-weight: 400; letter-spacing: 3px; } .center_callout_3invert p{ font-size:16px; } <div class="row center_callout_3invert"><div class="col-md-1">&nbsp;</div><div class="col-md-10"><h2>AHA Executive Dialogue Series</h2><p>Gain insights from the C-suite and health care leaders on the most pressing issues and transformational strategies.</p><p><a class="btn btn-wide btn-primary" href="/education-events/aha-virtual-executive-dialogues" data-view-context="top-level-view">Explore the Series</a>&nbsp;/* y-hr3 */ .y-hr3{ clear: both; } .y-hr3 div:nth-child(2) { border-top: solid 2px lightgrey; margin: 50px 0px; height: 0px } /* y-hr3 // */ </p><div class="row y-hr3"><div class="col-md-3">&nbsp;</div><div class="col-md-6">&nbsp;</div><div class="col-md-3">&nbsp;</div></div></div><div class="col-md-1">&nbsp;</div></div><div class="row"><h2>Latest Dialogues</h2><div class="feedEmbedImg">.feedEmbedImg .views-element-container { background-color: #f6f6f6;; padding: 20px } .feedEmbedImg .views-element-container h2{ margin-top:0px; color: } .feedEmbedImg .views-element-container .views-field.views-field-created{ color: } .feedEmbedImg .views-element-container .views-field.views-field-title a{ font-size: 20px; color:#002855 } .feedEmbedImg .views-element-container .views-field.views-field-body{ font-size: 16px; color:; } .feedEmbedImg .views-element-container .article.views-row { display: inline-block; transition: 1s; } .feedEmbedImg .views-element-container img{ float: left; margin-right:15px; max-width: 200px ; transition: 2s; } .feedEmbedImg .resource-block .resource-view .views-row:hover{ transform: scale(1.02); } .feedEmbedImg .resource-block .resource-view .views-row:hover img{ opacity: .6; transition: 1.5s; } .feedEmbedImg .resource-block .resource-view .views-row:hover a{ color:#307fe2; } .feedEmbedImg .feedEmbedImg .views-element-container .more-link{ font-size: 1.3em; text-align: right; } .feedEmbedImg .more-link{ text-align: right } @media (max-width:550px){ .feedEmbedImg .views-element-container img { float:unset; display: block; margin: 0 auto; max-width: 100% } .feedEmbedImg .views-field.views-field-created{ clear: both; margin-top:10px; } } &nbsp;<div class="views-element-container"> <section class="top-level-view js-view-dom-id-1a30135e75415050bcacdcac904c7faebce80b14d804f26581dc7d3c9fdcb54a resource-block"> <div class="resource-wrapper"> <div class="resource-view"> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/VED_Accenture_Governance_620x381.jpg?itok=viVBuq-l" width="200" height="123" alt="VED_Accenture_Governance_620x381-image" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-10T16:11:13-06:00">Dec 10, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-11/resilient-health-system-operating-model" hreflang="en">The Resilient Health System Operating Model</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Health system leaders are building a robust governance and resilient operating model to transform health care delivery models for the future.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-12/KnowEx_RI_RevenueCycle_620x381_rev1.jpg?itok=42C41VMq" width="200" height="123" alt="KnowEx_RI_RevenueCycle_620x381_rev1" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-12-05T14:26:53-06:00">Dec 5, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/member-knowledge-exchange/2024-12-06/optimize-your-hospitals-revenue-cycle-efficient-patient-centered-operations" hreflang="en">Optimize Your Hospital’s Revenue Cycle for Efficient, Patient-Centered Operations</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Optimizing hospital’s revenue cycle for efficient, patient-centered operations and enhancing critical KPIs using AI and robotic process automation.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-11/VED_PatientPoint_Engagement_620x381.jpg?itok=dHKIfRK6" width="200" height="123" alt="PatientPoint_Engagement_620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-11-13T15:51:45-06:00">Nov 13, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-11-14/empowering-patient-engagement-and-behavior-change-improve-health-and-reduce-disparities" hreflang="en">Empowering Patient Engagement and Behavior Change to Improve Health and Reduce Disparities</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Empowering patient engagement and leveraging customized communication and education via digital technologies to improve health and reduce disparities.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-10/KnowEx_CorroHealthh_Medicaid_620x381.jpg?itok=HS9Y48c8" width="200" height="123" alt="KnowEx_CorroHealth_Medicaid" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-10-29T15:17:14-05:00">Oct 29, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-10-30/aligning-payers-and-partners-value-based-care" hreflang="en">Aligning Payers and Partners for Value-based Care</a></span> </div><div class="views-field views-field-body"> <div class="field-content">As value-based care models grow, hospitals, providers and payers need to align goals and incentives to improve patient outcomes and reduce costs.</div> </div></div> <div class="article views-row"> <div class="views-field views-field-field-page-title-background"> <div class="field-content sed-thumb"> <a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en"><img loading="lazy" src="/sites/default/files/styles/small_200x200/public/2024-09/Iris-Telehealth-banner-620x381.jpg?itok=QQ9C-7Mp" width="200" height="123" alt="Iris-Telehealth-banner-620x381" /> </a> </div> </div><div class="views-field views-field-created"> <span class="field-content"><time datetime="2024-09-25T14:49:38-05:00">Sep 25, 2024</time> </span> </div><div class="views-field views-field-title"> <span class="field-content"><a href="/2024-09-26/transforming-behavioral-health-journey" hreflang="en">Transforming the Behavioral Health Journey</a></span> </div><div class="views-field views-field-body"> <div class="field-content">Transforming the behavioral health journey with strategic initiatives to build a sustainable and coordinated behavioral health services continuum.</div> </div></div> </div> </div> <div class="more-link"><a href="/aha-knowledge-exchange-archive">View All: AHA Knowledge Exchange</a></div> </section> </div> </div></div> Tue, 11 Oct 2022 15:31:15 -0500 Care Coordination