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Executive Dialogue

How the pandemic is leaving its stamp on digital care models, health equity and predictive analytics

When COVID-19 hit, many providers were saved by their digital front doors. They swiftly leveraged technology, data and staff to make care delivery safer, more efficient and easier to access, accelerating new care models in the process. They streamlined operations to direct patients to the most appropriate care settings, such as alternative care sites and office-based labs — moves that have eased the burden on resource-stretched emergency departments. Hospital leaders also embraced rapid decision-making and digital-first strategies.