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Improving System-wide Throughput While Enhancing Patient Engagement 
Optimizing Enterprise-Wide Patient Flow 

Thursday, April 29, 2021
1 - 2 p.m. Eastern; noon - 1 p.m. Central; 10 - 11 a.m. Pacific  

Achieving operational excellence through enterprise-level transformation is critical to a hospital’s effective performance. The intent is threefold: to improve workflows and protocols, advance care delivery and support improved outcomes. Essential to ensuring the successful implementation of a sustainable process is the application of proven performance methodologies and clinical expertise, alongside thoughtful data intelligence and quality standards.  

This webinar will describe a systems approach to identifying performance improvement opportunities in enterprise-wide patient flow. Relevant cases will be infused throughout the presentation to illustrate the salient points and help participants replicate these experiences in their day-to-day practice. Learn how to: 

• Approach throughput from a systems perspective.  

• Identify best practices that can be used to drive improvement targets.  

• Measure the gap between current performance and the desired state to quantify improvement opportunities.  

• Define upstream and downstream influencers on throughput across the continuum.  

• Support teams in adopting and sustaining changes that have a positive impact on patient flow. 

Attendees Will Learn: 

• Engage leadership, clinicians and staff in adopting a systems approach to enterprise throughput.   

• Map the end-to-end patient journey and impact on patient satisfaction, wait times and coordination.  

• Illustrate the clinical workflow highlighting challenges particularly in the area of transitions in care.  

• Evaluate the impact of barriers to throughput on costs. 

• Quantify throughput and metrics to measure the upstream and downstream influencers.   

• Select KPIs for monitoring throughput from a systems perspective and associated targets based on best practice.  

• Incorporate efficiencies that can be managed across the care continuum and sustaining an optimized flow over time. 

Speaker: 
Debbie Slye, MN, RN, ExO 
Global Clinical Lead and Consulting Principal  
Philips Healthcare Transformation Services    
 

Peggy A Clifton, MSHA, BSN, RN  
Consulting Senior Manager   
Philips Healthcare Transformation Services