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The Cleveland Clinic Way provides the foundation and practical tools that drive world class outcomes, innovation, and continuous improvement in this top two US medical center.

Learning objectives 

• Understand Cleveland Clinic’s culture of “Patients First,” beyond patient-centered, and how it impacts strategy
• Learn how transparency has improved clinical outcomes and managed challenges like safety events
• Why transformational leadership impacts both the patient and caregiver experience
• How to effectively hear “the voice of the caregiver” to empower and discover opportunities to improve
• Understand how its unique culture is sustained and which metrics made the difference