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Updated on November 27, 2017

Links to full-text articles are provided where available.
For information on obtaining print copies of articles, please call the AHA Resource Center at (312) 422-2050.

Fisher, K. and others. (2017, Aug.). We want to know: Eliciting hospitalized patients' perspectives on breakdowns in care. Journal of Hospital Medicine. 12(8):1-7. Retrieved from:

(2017, May 5). Value of patient experience. Chicago: Deloitte. Retrieved from:

Whitman, E. (2017, Jan. 28). The next frontier in quality care measurement: How patients feel. Modern Healthcare. Retrieved from:

(2017). Integrating the Patient and Caregiver Voice into Serious Illness Care: Proceedings of a Workshop (2017). Chapter: Front Matter. Washington: The National Academies of Sciences, Engineering, and Medicine. Retrieved from:

(2017). Patient Engagement Driving Behavior Change for Better Health. NEJM Catalyst. Retrieved from:

Volpp, K., and Mohta, N. (2016, Sept. 8). Patient engagement survey: Far to go to meaningful participation. North England Journal of Medicine. Retrieved from:

Luthra, S. (2016, Sept. 2). Attending To The 'Human Element' Is Key To Keeping Patients Healthy. Kaiser Health News. Retrieved from:

Henry, J., and others. (2016, Sept.). Electronic Capabilities for Patient Engagement Among U.S. Non-Federal Acute Care Hospitals: 2012-2015. Washington: U.S. Department of Health and Human Services. Retrieved from:

Wolf, J. (2016, July). Driving a System Experience at the Front Lines of Care. Southlake, TX: The Beryl Institute. Retrieved from:

Sokol-Hessner, L., Folcarelli, P., and Sands, K. (2016, June 23). The Practice of Respect. Boston: Beth Israel Deaconess Medical Center. Retrieved from:

Lee, T., Kaldenberg, D., and Mylod, D. (2016, June 20). My Favorite Slide: Debunking the July Effect in Patient Experience. New England Journal of Medicine. Retrieved from:

(2016, June 2). Patient engagement playbook. Washington: U.S. Office of the National Coordinator for Health Information Technology. Retrieved from:

Kliff, S. (2016, June 1). Unpaid, stressed, and confused: patients are the health care system's free labor. Vox Media, Inc. Retrieved from:

Wolf, J. (2016, June). A Foundation of Values for Patient Experience Excellence. Southlake, TX: The Beryl Institute. Retrieved from:

Wolf, J. (2016, May). A Commitment to the Whole Person. Southlake, TX: The Beryl Institute. Retrieved from:

Sayer, MD, C. (2016, Apr. 26). "Time Spent at Home" - A Patient-Defined Outcome. United Kingdom: Camden Clinical Commissioning Group. Retrieved from:

Vaida, B. (2016, Apr.). Patient-centered outcomes research: Early evidence from a burgeoning field. Health Affairs, 35(4), 595-602.

(2016, Apr.). Patient Centered Medical Home Resource Center. Rockville, MD: Agency for Healthcare Research Center. Retrieved from:

(2016, Mar. 31). Improving the Patient Experience Through the Health Care Physical Environment.

(2016, Mar.). Creating Patient-Centered, Team-Based Primary Care. Rockville, MD: Agency for Healthcare Research Center. Retrieved from:

(2016, Mar.). The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience. Washington: U.S. Department of Health & Human Services. Retrieved from:

Nielsen, M., Buelt, L., Patel, K., and others. (2016, Feb.). The Patient-Centered Medical Home's Impact on Cost and Quality. New York: Milbank Memorial Fund. Retrieved from:

Fried, T. (2016, Jan. 14). Shared decision making -- finding the sweet spot. New England Journal of Medicine. 374:104-106. Retrieved from:

Pecci, A. (2016, Jan. 6). The hidden patient experience. HealthLeaders Media. Retrieved from:

Wolf, J. (2016). Considerations for Patient Experience Excellence: 2016. Bedford, TX: The Beryl Institute Patient Experience Blog. Retrieved from:

(2016). Busting the Myths about Engaging Patients and Families in Patient Safety. Oakbrook Terrace, IL: The Joint Commission. Retrieved from: