

Providence Spins Out Digital Platform to Boost Access, Improve Patient Experience
Continued focus on developing digital health tools that increase access and improve the patient experience again has led Providence to spin out one of its innovations. The nonprofit Catholic health system鈥檚 Digital Innovation Group recently launched , a new digital health company.
DexCare鈥檚 platform allows patients to obtain care, make appointments and receive follow-ups based on their health needs, preferences, location and schedule. It also helps patients understand and select the best care option for their symptoms and matches them to a provider who has the highest net promoter score to treat their anticipated underlying conditions, while managing the health system鈥檚 capacity and demand across all lines of care.
鈥淔rom Google, we鈥檙e only one click away,鈥 Sean O鈥機onnor, executive in residence and DexCare chief commercial officer, noted in a recent . 鈥淭he patient never interacts directly with DexCare. The process starts with their Google search and looks at their location and symptoms to route them to the most appropriate site within Providence.鈥
The platform is catching on, with six customers already signed on to use the digital care operating system, including Community Health Network, Froedtert and the Medical College of Wisconsin health network, and Houston Methodist. The company also has obtained a $20 million investment led by Define Ventures.
DexCare is the third Providence-incubated company to go independent after , a program that enables providers access to digital content and services, and , an app that helps families manage their health needs.